ActiveSync not working for Apple Devices - Windows and android devices not having issue

Recently we have had reports of users not being able to send or sync emails to / from Apple iOS devices. When we look at the ActiveSync logs, we see the affected people getting HTTP 503 errors. Yet if this person works on a Windows Mobile device or an android
Mobile device - they do not have the problem. Similarly, if the person uses the new "Outlook" app on an Apple iOS device, they don't have the problem. It only occurs with the native mail app on iOS devices.
We have Exchange 2013 CU5 - 4 x CAS Servers on Windows 2012, and 6 x Mailbox servers on Windows Server 2008 R2 (hardware doesn't support WS2012).
We have logged a call with MS Support and they are looking into it, but was just wondering whether anyone else has seen this issue.
PS - Before anyone suggests it - we have new servers on the way for the mailbox servers, and will install WS2012R2 and CU8 on it when they arrive.  But because our executive is being affected now, we need to look at this now.

I did inital think it might be a widows phone issue but there are no other settings for me to use.  I have also tested using a windows 8 surface and I get the same issue.
I have raised the event log level on the exchange server to expert and I have seen 2 messages when I try to connect. 
I get Event ID 1100:  Exhcnage ActiveSync device requests for your uses are being blocked.  This problme frequently occurs when HTTP OPTIONS method is not allowed.
I know it is allowed as the test exchange connectivity worked and passed that test.
The other error Event ID 1309 ASP.NET warning.  Part of the exception messge is DeviceTypeMissingOrInvalid
I have come across a comment that says for certificates to work you need to use windows intune or SCCM which we don't have.  Do we know if this is true? 

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