ActiveSync question - Sent items

I have a client who does not want to keep any sent items in her Outlook "Sent" folder. When she was on BES we could manage this, but since moving to a Q10 that uses ActiveSync whenever she sends a message from the BB it syncs back to her Sent folder in Outlook.
Does anyone have any suggestions to stop the syncing back to Outlook?

Hi and Welcome to the Community!
Nope...the ability to save Sent Items to the server is actually one of the features that those not on BES have been desiring for a long time...it was possible with only a few email services prior to BB10, but now works with nearly all of them. But, there is no setting to defeat it.
Have you considered updating BES to BES 10 and then activating there? If so, you might be able to manage it the same way you previously did.
Otherwise, maybe a Server Rule that immediately deletes anything that arrives in the Sent Items folder?
Beyond that, I can't think of anything...unless perhaps you degrade all the way down to POP rather that AS. I am not positive, but I think that POP can't place Sent Items onto the server when sending via the SMTP server...but you would want to test to be sure.
Good luck!
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Similar Messages

How can I import only the Sent Items file from Outlook 2010 into TB?

I have saved Sent Items as a distinct .pst file. Is there a method for importing it into TB? The Sent Items in Outlook were not included when I imported mail from the original Outlook.pst file.

well I have read the question and the answer and the response and seriously I have no idea what your talking about TwoLeftFeet.
these instructions are fairly clear
3. Copy the outlook.pst file to that PC and configure Outlook to use it. (may need to be in the default location)
4. Compact the .pst file using Outlooks File -> Data File Management commands to permanently get rid of any deleted messages. Don't confuse this with compressing or zipping a file.
5. Import the messages using Tools -> Import -> Mail. You can use Tools -> Import to also import the settings and address books.
Repeat steps 3-5 as necessary for any other .pst files.
You obviously do not need steps 1 and 2... as you say your files are on the same computer.
And you files are on the same computer so steps 6 - 9 would not apply.

What is the difference between the "sent" and "sent items" folders?

My email is in the "sent" folder but not the "sent items" folder. How do I know my email has actually been sent?
Why are there two folders?
Can I just use one?
Thanks in advance for any help.

If anyone was interested I was able to find a relevant question here:
https://support.mozilla.org/en-US/questions/1015564
<blockquote >
Emails sent from Thunderbird go into the "Sent" folder. Emails from Android phone go into the "Sent Items" folder. MS Outlook sees both, but TB only sees "Sent"
</blockquote>
This webpage was helpful:
http://helpdesk.princeton.edu/kb/display.plx?ID=9430
<blockquote >
Sent vs. Sent Items <br>
In Thunderbird, the Sent folder (located on the IMAP mail server) retains a copy of each of your outgoing e-mail messages. This is a function that can be altered in the preferences, but is most often configured in this way on the Princeton campus. '''Outlook does not recognize that the Sent folder is any different from any other e-mail folder. Outlook's equivalent of the Sent folder is called Sent Items and is generally stored locally rather than on the central mail server.''' When you begin using Outlook, copies of your outgoing e-mail messages will be stored in the Sent Items folder. The Help Desk recommends that you create a rule to send copies of your Outgoing messages to your Sent folder on the IMAP server. See Solution 9202 for instruction.
</blockquote>
This one also:
http://office.microsoft.com/en-001/office-online-help/set-up-email-in-mozilla-thunderbird-8-0-HA102823188.aspx
<blockquote>
If you’re using an incoming POP3 server, you can only synchronize your Inbox folder. If you’re using IMAP4, you can choose the folders that you want Thunderbird to synchronize with the server. Remember that IMAP4 doesn’t support the synchronization of the Contacts and Calendar folders. '''Thunderbird uses a folder named Sent to store sent items. Exchange and Outlook Web App use a folder named Sent Items.''' You can synchronize the email items that you’ve sent in Thunderbird with the Sent Items folder on the Exchange server. To do this, follow these steps:
</blockquote>
This is about the “sent mail” rule:
http://www.ucl.ac.uk/isd/staff/mail/configure/thunderbird/sent_mail_rule

Entourage 2000 - sent emails are not appearing in "sent items" folder

I am using Entourage 200 with POP account. I have the preference for "save copies of sent messages in the Sent Items folder" clicked since I install it a year ago. But a couple of days ago, all my sent emails have vanished. Even new emails I compose and sent out are not appearing in the "sent items" folder. I did hit "option" when openning the program and everything verify ok. Any help would be greatly appreciate.

Since this is the Mail & Address Book - Tiger discussions/forum for Apple's Mail and Address Book applications, you probably won't get much help here with your question.
What is the size of your Entourage database file? Entourage uses a single large database to store all application data and I believe Entourage X has a 4 GB database size limit.
Does hit the option key when launching Entourage perform the database rebuild function? If not, do a search with Entourage help with "rebuild" for instructions.
This link may be more helpful.
http://www.microsoft.com/mac/support.aspx

Why are my sent items not stored when sending from Apple Mail?

Hello Apple Support Communities,
I am Using an iMac at my place of employment. It is running OSX Yosemite v10.10.2 . I am also using Apple Mail to connect to our Exchange 2010 Server. I do the same with my iPhone, iPad, and Windows Laptop using Outlook 2013. For a while now, several months in fact, It turns out that any emails sent from my iMac using Apple mail will not store a copy of it in my sent items on the server. They are not stored in the iMac account, the iPhone, the iPad, or Outlook on my Windows Laptop. However, any email sent from the other devices will have a copy stored in the sent items folder and it will propagate to all of my devices.
Upon investigating, I found myself looking through the tracking logs of my Exchange Server and found that Apple Mail and the iPhone send messages completely differently. I think this might be the source of my problem, but I have no clue whether I can fix it, or even where to start. Here is an image depicting the logs. Any input would be appreciated. Thank you for your time!

Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.
Each of the following steps has been reported to help with Exchange issues, at least temporarily, in some cases:
1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings. The messages will still be on the server.
2. Rebuild the affected mailbox.
3. Reindex messages.
4. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
5. If you've created subfolders of any Exchange mailbox, log in to the server through its web interface, move the messages out, and remove the subfolders. For best results, a mailbox should have no subfolders.
6. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
7. Consider using Outlook instead of Mail to access your Exchange mail.
See also this discussion.

How to get the Sent Mail in Sent Item box of Outlook?

Hello Experts,
I am using the FM SO_DOCUMENT_SEND_API1 for sending the Email from Program. Everything is working fine.
My Question is How do I get the Sent Copy of Email in Outlook Sent Item Box??
Please suggest.
Thanks & Regards
Jagesh

call function 'SO_NEW_DOCUMENT_ATT_SEND_API1'
       exporting
            document_data              = gd_doc_data
            put_in_outbox              = 'X'
       importing
            sent_to_all                = gd_sent_all
       tables
            packing_list               = it_packing_list
            contents_txt               = it_message
            receivers                  = it_receivers
       exceptions
            too_many_receivers         = 1
            document_not_sent          = 2
            document_type_not_exist    = 3
            operation_no_authorization = 4
            parameter_error            = 5
            x_error                    = 6
            enqueue_error              = 7
            others                     = 8.
Store function module return code
gd_error = sy-subrc.
Get it_receivers return code
loop at it_receivers.
endloop.

In Apple mail, the attachment symbol does not appear in the list of sent items

In Apple mail, the attachment symbol does not appear in the list of sent items. So you cannot sort sent emails based on whether or not they have an attachment. Is there a way to fix this?

I think my question wasn't clear. I know how to display the attachment header (I use classic layout) but the problem is that the paperclip icon does not appear against the messages that contain attachments. See screenshot below. The attachment column is displayed but is blank. These are my sent items and I know for a fact that most of them have attachments. Can you help?

Rules not working in Outlook 2010 Sent Items folder (Personal Folder)

I've been trying to automatically categorize and send emails I've written and sent to the archive's Sent Items folder. However, everytime I create a rule for a particular type of email it doesn't carry it out. The rule will only work when I manually
click 'Run this rule now...'.
Here is what my rule looks like:
Apply this rule after the message arrives
from Byron33
and sent to 'XXX'
and with 'YYY' in the subject'
assign it to the 'ZZZ' category
and move it to the Sent Items folder (here, 'Sent Items' is in the Archive section)
But it doesn't work. All my other rules work (for the inbox folder). Any way in which I can get this rule to function automatically?

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
From your description, I understand that the rule will only work when you manually click 'Run this rule now...'. If there is any misunderstanding,
please feel free to let me know.
Turn off Cached Exchange Mode to test this issue:
http://office.microsoft.com/en-us/outlook-help/turn-on-or-off-cached-exchange-mode-HP010355560.aspx?CTT=1
Click the File tab.
Click Account Settings, and then click Account Settings.
On the E-mail tab, click the Exchange account, and then click
Change.
Under Microsoft Exchange server, clear the Use Cached Exchange Mode check box.
Exit and then restart Microsoft Outlook 2010.
If it work fine after turn off cached exchange mode ,please repair your .OST file follow this article steps:
http://office.microsoft.com/en-us/outlook-help/repair-outlook-data-files-pst-and-ost-HA010354964.aspx?CTT=1
More additional information
Troubleshoot rules you can refer to this link:
http://office.microsoft.com/en-us/outlook-help/troubleshoot-rules-HP005242904.aspx?CTT=1
Similar thread you can refer this link:
http://www.msoutlook.info/question/133
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this
information.
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
I can do for you, please feel free to let me know.
Hope that helps.
Sincerely
William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

Messages sent from a shared mailbox aren't saved to the Sent Items.

Messages sent from a shared mailbox aren't saved to the Sent Items.
In my enviroment , I have Exchange 2010 and Outlook 2007 - i have a shared mailbox called
ServiceDesk. I have added this mailbox to user "Mike" and given mike "Send as Permission" .
The problem
When ever mike sends an email from ServiceDesk
- the email goes to his personal sent items instead of the sharedmailbox
sent items. Is there a way to force any email sent from serviceDesk Mailbox to its own sent items folder? .
More information
Below is a similar solution to my problem but i do not want to make any changes to my registry. Please any other solution to this?
http://www.msoutlook.info/question/278
Thanks guys for your help ..
Regards, MassonTech

Hi,
This is maybe the wrong forum for this question, but anyway;
Thie site you were pointing out's solution is valid.
Please look in to the following KB article that describes the steps needed to solve this issue. A hotfix package (which you might not need and a a "fixit" dowload for it, but will also change the registry key.
http://support.microsoft.com/kb/972148
If you have a larger environment and would want to deploy the registry value, I'd suggest using Group Policy Preferences Registry settings.
/Johan
Microsoft Certified Trainer
MCSE: Desktop, Server, Private Cloud, Messaging
Blog: http://365lab.net

Exclaimer manager signature does not update sent items for outlook 2013 clients when using cached mode

Hi
I have Signature Manager Exchange Edition 2.0.3.0 installed on the hub servers.
I have enabled Sent Items update.
some clients are not getting signature update in the sent items of outlook while using cached mode.
from OWA, and MS Outlook when connected online, the signature is updated in the sent items.
I have two CAS servers and two mailbox servers. all with Exchange 2013 SP1
I tested each CAS server for the URLs of Autodiscover and EWS, with no errors or warnings.
I also test Autodiscover through
https://testconnectivity.microsoft.com . I go successful result.
Outlook clients are updated to the latest version 15.0.4701.1000
for outlook clients; I deleted outlook profile, deleted outlook folder in the user profile, re-created the outlook profile, with no luck.
from Exclaimer event logs on the Hub servers. the sent items update is successfully updating clients. below is the screenshot of an event for one email message which is successfully updated from exclaimer but it did not update on the client outlook while
using cached mode.
Since the issue is with multiple users, I am searching for a centralized solution
Mashhour Faraj

Dear Mashhour
Here you go
Employees can see their email signatures and disclaimers
With Exchange 2013, a Microsoft Outlook user can’t see any added email signatures or disclaimers as they are added to an email when it passes through the Exchange server.
Signature Manager Exchange Edition lets email users see their email signature and corporate disclaimer within the Sent Items of their inbox, giving them visual confirmation of the processed email
Source -
http://blog.exclaimer.com/exclaimer-signature-manager-vs-microsoft-exchange-2013/
Updating to the latest version of signature manager exchange edition will help you to resolve this problem for sure
Or you need to contact them to find a solution on this .
I'm pretty much sure that this problem is related with some version mismatch on their s/w on exchange 2013 which is causing this issue.
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com Thanks Sathish
(MVP)

Sort e-mails by recipient's e-mail in the Sent Items - OWA

Dears,
I'd like to know how to sort in sent items folder by recipient's e-mails in Office 365 Outlook Web App? I have a Exchange user account in a Corporate Domain. When I'm using a Outllook Client installed in my desktop I can organize in my Sent Items
folder the e-mails by filter "TO", but when open the OWA and try to organize them, this option isn't available. There is a hotfix that fixes this? I'd like to filter the e-mails by destination and not only "from", "date", "size",
etc...
Thanks.
Frank

Hi Frank,
In Exchange 2013, we can set folder view by To in Outlook Web App. Please refer to the following picture:
If there is no option for your Office 365 Outlook Web App, I suggest we can ask a question in Exchange Online for more professional suggestion:
http://social.technet.microsoft.com/Forums/en-US/home?forum=onlineservicesexchange
Thanks,
Winnie Liang
TechNet Community Support

Some sent items missing in Mac Mail

Hi
I have an issue where some of my sent items do not get saved to the Sent Items folder.
The email account in question is a work Exchange Server 2003 one and I have it set up as an IMAP account. I have the correct sent items folder configured so that all my devices (mac at home, iPad and iPhone) all sync perfectly with it. The problem appears to occur, sometimes but not always, in the following circumstances:
When I am connected to the work network via ethernet.
When the email size is quite large.
Bizarrely when I unplug the ethernet and connect to the office network wirelessly there is no issue. There is another mac in the office running on Snow Leopard (I'm Lion) at it has exactly the same issue.
Needless to say this isn't an ideal situation particularly when dealing with work emails. Can someone please help?
Many thanks
Adrian

Sorry no help, but I'm having a similar issue with an IMAP mailbox and this may be related.
I just sent a very important email (no atachments) and watched the progress bar complete as it was sent. I went to re-read it an hour later to find it missing from my sent folder. Now I don't know if it was sent or not.
I reindexed my messages by following step 2 on this page: http://support.apple.com/kb/TS1907
but that didn't help.
After doing that I checked the same mailbox on another device and it's not in the sent folder which leads me to the conclusion that it hasn't been stored in the sent folder on the server.
Now I'm not sure exactly how it works, but if it wasn't sent shouldn't mail receive that info from the server and inform us, keeping the message as draft?

Organizing Outlook moving sent items in conversation view

Can someone shed some light on why in Outlook 2010 and now, since I have upgraded, 2013, sent items are not moved as part of the conversation? If I have an email exchange and decide that I want to keep the conversation I click and drag the
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Clip from this article
http://superuser.com/questions/607349/outlook-conversation-view-move-all-items-in-conversation-no-matter-what-folde
"Expand the conversation completely. Highlight all the messages by click the top one and shift clicking the bottom one. Drag to desired folder."
This solved the problem for me!

CiscoView Mail retain voicemails forwarded in Outlook Sent Items....

All,
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Phillip

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