ActiveX component could not be created in Windows 7 64bits, with Microsoft Office 2010 Sp132 bits

Question

Good day to everyone:
We are experiencing an issue during the installation of a software for one of our clients. The software is EVSpc 5.0 builded in 32 bits version and provided by the MassHealth department for insurance verifications purposes.
The operative system in most machines is Windows 7 Professional 64 bits (which has C:\Program Files AND C:\Program Files (x86)), the Microsoft Office is 2010 SP1 32 bits. All office applications work perfectly in the system.
We run the installation of the software as the local Administrator (just as the installation instructions manual refers) and the installation it is completed. Then according the manual we have to refer the ODBC data sources to select the Microsoft Access
Driver (*.mdb) and the route of the database file (Access file) in the server. Finally we run the registration file to perform modifications in the registry. This is the registry file instruccions:
Windows Registry Editor Version 5.0
[HKEY_CURRENT_USER\Software\VB and VBA Program Settings]
[HKEY_CURRENT_USER\Software\VB and VBA Program Settings\EVS]
[HKEY_CURRENT_USER\Software\VB and VBA Program Settings\EVS\EVS]
"EquipmentID"="PCX33333"
"InstallPath"="C:\\Program Files \\EVSpc50\\"
When we tried to use the software this error message pops up:
"ActiveX component can't create object Exception in callAIMLoginService Error Handle Error Number=429 Error on LastDllError=0 Error HelpContext=1000429"
We have tried different suggestions found on Internet. Repairing the Office suite, Change the permission for the regedit file, register manually the dao360.dll, etc
We called the IT depaartment of MassHealth and the IT person in charge has left the job, and nobody knows why it isn't working.
Any help will be appreciated. Thanks.

Answer 1

You will have to locate and contact the software engineering team that put this package together.  It is impossible to tell you what the problem is without the software engineers' detailed knowledge of the program.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”