ActiveX Printing Problem from Enterprise

Hi,
We have a user that is trying to print a published report from Crystal Enterprise.  when the user clicks on the print icon, the intermediate print popup is displayed with a white screen and just hangs without getting to the print dialog box.  I understand that this maybe linked to an out of date print activex control.  Has anybody encountered this before or know how to uninstall and re-install the control
Regards

Assuming that the Enterprise server is not on his machine, he should first remove the activeX download.    Tools-> Internet Options -> settings (on the general tab) .   View the objects and you will see the activeX download.  
I think you will need to find out if there were previous verssions of the product installed on his machine.  It is possible there is older activeX files installed.  Maybe old dll files and registry settings from older products.
Tony

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