Activity Customization CRM 7.0.

HI Experts,
for the customizing of activities, there are normally 2 types, Appointment as well as Task.
For the Customization for Task , what are all the mandatory fields needs to taken care.
can u please tell me the navigation path for the same .( both) (GUI Customization)
Can u please tell me the importance of "Fact Sheet " in activities. how its is realted to it.
How we will customizing (Transaction CRM_SURVEY_SUITE ) Questionnaires. (i meant to say for both appointment & Tasks).
Please do reply for the above queries.as i am having doubts regarding activity part.
Thanks in advance
Prajith P

Hi Prajith P,
You have a lot of doubts. Please check the best practices in link http://help.sap.com/bp_crm70/CRM_DE/HTML/Content_Library_CRM_PT_DE.HTM
This is very helpful!
Best regards,
Caíque Escaler

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