Actual and Forecast not visible from Planning App -- VERY CRITICAL ISSUE ,

this is a very critical issue.. need immediate help..
my customer cannot see the Actual and Forecast not visible from Planning App. please help me with the same. tell me the possible solns as i cudnt have a web confrerence with the custmer till now.
thanks/

John ,
they are seeing the application in planning. they created a scenario dimension containing , budget, actual and forecast.. but in the planing application they can only see budget. the rest 2 are not visible.
thanks..

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