Actual solutions for C6380 black vertical lines ?

When copying or scanning on my C6380 all-in-one, black vertical lines that are generated from the hinge-side of the glass appear on my documents. While this problem has been posted and re-posted over and over again the only responses I've found have been to clean the glass and inside of the cover.  I have done this several times. I have also reinstalled the driver and unplugged the power cable from the both the printer itself and the outlet. The lines do not occur when printing Pages or Numbers or web-generated documents.  Any suggestions?
I have a hunch that the only solution is to put up with the lines or but a new copier/scanner. 

You can give a try to the Troubleshooting steps in this link:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02169248&cc=us&lc=en&dlc=en&product=3560280&tmp...
Resets should work. Seems like a scanner bulb issue.
I work for HP but my posts and replies are my own.
-Michael

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