Adaptec SCSI Card Solution (worked for me anyway)

I know there has been a lot work put into this issue, and even this solution mentioned once before but since it completely worked for me, i figured id post because its inevitable that someone else will ask it soon.
Like everyone else, once upgrading to Tiger, my Adaptec 2930CU card (supposedly the biggest offender of them all) would kick in kernel panics almost every time I tried to write a DVD-5 DLT and would never get through a DVD-9.
I took someones advice and deleted the extension for this card in my System/Library/Extensions folder. This completely eradicated the problem and it works as good the old days. I have another machine with a different Adaptec card, not sure which, did the same thing and that solved it.
Hopefully this will be beneficial to somebody out there as im sure anyone who didn't spend a million dollars on a card a while back probably bought Adaptec

Thanks for taking the time to come back and let us know - it is valuable to see when a fix has worked for someone.

Similar Messages

  • No Boot-Up with Adaptec SCSI Card

    Over the weekend I have built a new PC using an MSI  MS6758 875P NEO Motherboard with an MSI FX5600 TD256 Graphics Card.
    The CPU is an Intel 3.0 gig P4
    The system has 2Gb of 400DDR Memory, a Seagate SATA 150 160Gb Hard Drive and a Western Digital 20Gb ATA Hard Drive and an MRI Connexant Modem.
    The system also has a Sony 3.5 Floppy Drive, a Sony DVD Re-Writer and a TDK CD Re-Writer.
    The OS is Windows XP Professional.
    The system as configured above works fine, the problem starts when I attach my Adaptec AHA-2940U2W SCSI Card which has a Hewlett Packard HP C1533 DDS2 Tape Drive attached to it.
    When the card is attached the system goes through the Boot-Up procedure, it finds the Floppy Drive, the Hard Drives, the CD-Rom, and DVD Drive, it then finds the SCSI Card and the Tape Drive, then the SATA Controller and then the Boot-up hangs.  If I remove the SCSI Card it Boots up fine.
    I have altered the IRQ address on the SCSI Card but this made no difference. The default address for the Card is IRQ 7.
    I have configured IRQ 7 on the Motherboard BIOS to ISE/EISA and this made no difference either.
    I have tried the SCSI Card in each of the PCI Slots and still will not Boot.
    I have replaced the Card and Tape Drive back into the system it came out of and it works fine.
    Has anybody had this experience?

    Quote
    Originally posted by valkyrie
    The problem is not MSI, it is Adaptec. I have an Adaptec 2940U2W as well. Same situation when I first installed it. To fix the problem you must go to adaptec.com and download the firmware update:
    http://www.adaptec.com/worldwide/support/driverdetail.html?sess=no&language=English+US&cat=/Product/AHA-2940U2W&filekey=2940u2w_bios_v2572.exe
    The firmware update must be done from MS-DOS (bootable floppy). The firmware update & utility will fit on a bootable floppy. You probably will need to apply the update using a different PC (not MSI Neo2). After you are finished, you will see the Adaptec BIOS shows a date of 2000. Once complete, you can boot from the Adaptec SCSI card and there is no need to disable the SCSI BIOS. I have running (booted from) the machine I'm using to type this.
    Val
    Hi Val,
    Thank you for that, I will carry that out and let you know what happens.
    Regards
    Danny.

  • Adaptec scsi card 29320A-R

    In this neteware 6.5sp5 server, I have above card installed. Bios recognise
    this card. But when I load adpu32.ham v.3.01.13 6 Aug 2004. system console
    report a error: INVALID OPTION C04020AA 'SLOT' INVALID SLOT NUMBER.
    I have another netware 6.5sp5 server using the identical adaptec scsi card.
    it does not have problem to recognise this card in slot 1.
    The startup file loads the same ADPU320.HAM. The startment in the
    startup.ncf file read as follows:
    ADPU320.HAM SLOT=1
    The only difference between startup.ncf of these 2 servers is:
    The one which recognise the card in slot 1 has a statement to load
    nwtape.cdm and the one which does not recognise the card in slot 1 and
    produce above error has no such statement to load nwtape.cdm
    Any idea. What do I miss out?
    Wai Chu

    > In this neteware 6.5sp5 server, I have above card installed. Bios
    recognise
    > this card. But when I load adpu32.ham v.3.01.13 6 Aug 2004. system
    console
    > report a error: INVALID OPTION C04020AA 'SLOT' INVALID SLOT NUMBER.
    >
    > I have another netware 6.5sp5 server using the identical adaptec scsi
    card.
    > it does not have problem to recognise this card in slot 1.
    >
    > The startup file loads the same ADPU320.HAM. The startment in the
    > startup.ncf file read as follows:
    >
    > ADPU320.HAM SLOT=1
    >
    > The only difference between startup.ncf of these 2 servers is:
    > The one which recognise the card in slot 1 has a statement to load
    > nwtape.cdm and the one which does not recognise the card in slot 1 and
    > produce above error has no such statement to load nwtape.cdm
    >
    >
    > Any idea. What do I miss out?
    >
    the slot number might be influenced by a different bios configuration in
    both servers. this could lead to another slot numbering.
    please try to load the driver without as slot number, like:
    LOAD <path>ADPU320.HAM
    and it will ask for the slot number.

  • Adaptec SCSI Drivers (29160) Availability for Windows 7?

    Attempting to "clean" install Windows 7 on SCSI Hard Disks, via Adaptec 29160 controller.
    The install doesn't 'see' the SCSI controller.
    I'm assuming its a driver issue.
    The installation cannot proceed.
    Can the Vista Driver be used? Or do I need a Windows 7 specific SCSI driver?
    If the Vista SCSI driver can be used how does one use the Vista driver with a "Clean" install?
    Thanks in advance...
    Bill -

    If you check the Adaptec Knowledgebase
    http://ask.adaptec.com/scripts/adaptec_tic.cfg/php.exe/enduser/std_adp.php?p_faqid=13250&p_created=1113325408&p_sid=1u1VcbCj&p_accessibility=0&p_redirect=&p_lva=11119&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PWRmbHQ6MSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTE2LDExNiZwX3Byb2RzPTAmcF9jYXRzPTAmcF9wdj0mcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXdpbmRvd3MgNw**&p_li=&p_topview=1
    you will find the list of supported parallel scsi cards is very short. I was running an AHA 2940U2W which has served very well for may years only to find no support under Windows 7 and no plans for support in the future, which seems to be the case for almost anything that isn't current. I tried the Vista driver, but that refused to install (Windows actually blocked it), so I have had to upgrade to the only card that supports standard 50pin SCSI2 and 68pin Ultra modes, the ASC29320A-R. Unfortunately, this may be the route you have to take to get things working, but be wary. I have a couple of old CD-ROM drives including a quad speed Toshiba tray loader that I find can read damaged discs that modern fast drives reject. Unfortunately, these old drives are not supported by Windows 7 and cause the SCSI bus to keep resetting virtually stalling the machine when disc access is required. Disabling the drives in device manager helps most of the time, but now and again the bus will go into the reset loop and the only way out is to reboot. So, I'm going am having to replace them with something more modern and put together a second machine using the old hardware for recovering damaged discs. I am deeply unimpressed with the hardware support in modern versions of Windows. Right up to XP virtually any hardware could be used. Now it seems it has to be the most recent or it won't work.

  • Adaptec SCSI card

    I've had a back-up tape drive working (just fine) on a G4 400 running OS X 10.3.9 for a couple of years. I want to move this tape drive to a newer (old) computer, a G4 1.25 now running 10.4.11. I dug around and found the Adaptec driver I apparently installed to enable the SCSI card 2906 on the G4 400. On the newer computer with the newer OS, though, I'm getting kernel attacks.
    I searched the Adaptec site for a newer driver, and there are none. In fact, they indicate "the version 1.1 driver is embedded in Mac OS X 10.2 and later, there is no need to download and install this driver if you are running Mac OS X 10.2 or later."
    I guess my question is, does anyone know if this driver is still embedded in Mac OS 10.4? If so, do you know what it's called - where it's located, so I can make sure it's there. (I actually installed the driver I had from several years ago, so if it wasn't there, it should have been then, but I still had kernel attacks.) Any other ideas on this problem?
    Thanks.
    Ginny

    Thanks, all, for the suggestions. I'm totally flustered with this issue. Been working on it most of the day! According to what BDAqua found, I see that this card may not work with OS 10.4, but kind of hard to believe it wouldn't. (Hope that's just a post that was only current up through the 10.3 era.) The "Ask Adaptec" site Michael found does include 10.4.
    I did find that 1.3 driver, and it is designed for Classic - not OS X (as is the SCSI probe). Fact is, this computer also runs an old (but still good) scanner booted in Classic mode, and everything is working great from that side. (Only use the scanner 4-5 times a year - hate to buy a new one when it still works.)
    I do seem to have all the possible, appropriate extensions in OS X. In fact, I dumped all and reinstalled them through Pacifist. Still have the problem. This tape drive is accessed only through Retrospect, and I'm wondering if something in Retrospect is causing the problem instead of the SCSI connection, but I thought kernel panics were generally hardware related. When I access the drive in Retrospect (like to configure it), even if I don't "use" it, I get a kernel panic when I close Retrospect. If I try to restore a file, as it searches a tape, I get a kernel panic.
    I examined the kernel panic log. Obviously, it doesn't mean much, but the text on every crash ends with:
    com.apple.iokit.SCSITaskUserClienp
    or
    com.apple.iokit.SCSITaskUserClient(1.4.9) . . . and some numbers/letters.
    I also see "SCSI" in a couple of other places in the report, so I do believe it's a SCSI problem, but I'm baffled.
    I might reinstall Retrospect and see if it helps, but I'm not optimistic that it will. Guess I might also try installing 10.3 in a partition that already exists on the drive, boot in 10.3 and see if the SCSI connection starts working. (If it would, guess I'd have to reformat the drive, reinstall everything and stop with the 10.3 install.)
    Any other ideas?
    Thanks,
    Ginny

  • Security-Kerberos Event ID 9 - Smart Card not working for Login due to CRL download failure

    We have 8 computers that users were able to login with a Smart Card on one day. The next day they couldn't. Everyone else can login with a Smart Card without issue. These users can login with their smart card on other systems without issue. No users can
    login on the affected computers with a SmartID.
    In all cases, users can login on affected computers with their user ID and password.
    All traces on the domain controllers indicate the smart card PKI cert was validated by OCSP and the Kerberos session ticket was passed back to the client.
    However the client can't download the CRL from the CRL server for validation during login and always reports the CRL server is unavailable.
    Using CertUtil, you can validate manually the DC cert and the CRL will download from CRL server.  You can also hit the HTTP site for the CRL download and manually download the CRL.  All this once logged in using user id and password.
    You can't unlock the computer with a Smart card or login with a smart card.
    Packet trace indicates Kerberos session properly negotiated with workstation and DC. 
    Everything fails once client workstation can't download CRL during login.
    Any suggestions on where to look next?
    We have reloaded Activclient smart card validation software.  Still no effect on issue. 
    Smart card is readable once user is logged in, via Activclient, and Windows recognizes certs on smart card when inserted for login.
    Problem occurs during CRL download only, so login or any type of validation fails.

    Got it.
    So try to do what i suggested, exclude the CRL downloaded on Friday and try to rebuild it.
    Check it here:
    To resolve this issue:
    Delete the domain controller certificate that is no longer valid.
    Request a new certificate.
    To perform these procedures, you must be a member of the Domain
    Admins group, or you must have been delegated the appropriate authority.
    Delete the domain controller certificate that is no longer valid
    To delete the domain controller certificate that is no longer valid:
    On the domain controller, click Start, and then click
    Run.
    Type mmc.exe, and then press ENTER.
    If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click
    Continue.
    Click File, and then click Add/Remove Snap-in.
    Click Certificates, and then click Add.
    Click Computer account, click Next, and then click
    Finish.
    Click OK to open the Certificates snap-in.
    Expand Certificates (Local computer), expand Personal, and then click
    Certificates.
    Right-click the old domain controller certificate, and then click Delete.
    Click Yes, confirming that you want to delete the certificate.
    After the certificate is deleted, follow the procedure in the "Request a new certificate" section.
    Request a new certificate
    To request a new certificate:
    Expand Certificates (Local computer),right-click Personal, and then click
    Request New Certificate.
    Complete the appropriate information in the Certificate Enrollment Wizard for a domain controller certificate.
    Close the Certificates snap-in.
    Verify
    To perform this procedure, you must be a member of the Domain
    Admins group, or you must have been delegated the appropriate authority.
    To verify that the Kerberos Key Distribution Center (KDC) certificate is available and working properly:
    Click Start, point to All Programs, click
    Accessories, right-click Command Prompt, and then click
    Run as administrator.
    If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click
    Continue.
    At the command prompt, type certutil -dcinfo verify, and then press ENTER.
    If you receive a successful verification, the Kerberos KDC certificate is installed and operating correctly.
    Sergio Figueiredo
    Microsoft Certified Solutions Associate

  • An SCSI card that works with tiger?

    I have aquired a Sony SDX S500C AIT-2 drive that I wish to use with my quicksilver G4 server. I need an Ultra wide SCSI card that will work with tiger. I thought this wouldn't be a problem, but after picking up the drive for cheap on eBay it now looks really hard to find anything that works with tiger for less than $400. Does anyone have any experience of an SCSI setup that actually works? The Initio Miles 9100UW looks promising, but according to the Dantz site it is not supported by retrospect, but I assume this doesn't necessarily mean that it doesn't work...
    Looking forward to hearing your experiences.

    Cards from ATTO work with OS X, and are highly reliable.

  • Additional Fields for ESS-Business Card Not Working for Certain Countries

    Dear Experts,
    We were trying to configure the additional fields to be displayed in Business Card - Overview Screen for all countries. We don't have problem configure and get the new fields display for Malaysia (Molga = 14) but having problem for the field to display for Hong Kong (Molga = 27) and Singapore (Molga - 25).
    The strange thing is I am following the same steps as I configured for Malaysia. Somehow it is not working for Hong Kong and Singapore. As I understand, there is only 1 place to configure in SPRO for this requirement:
    Personnel Management -> Employee Self-Service -> Service-Specific Settings -> Own Data -> Customizing of Personal Information Screens -> Determine Fields for Business Card on Overview Screen
    Please help!

    Hi Siddhart,
    Thank you for the information. We are currently in EhP3 with below Support Components installed.
    Software Component: SAP_HR
    Release: 600
    Level: 60
    Highest Support Package: SAPKE60060
    Software Component: EA-HR
    Release: 603
    Level: 34
    Highest Support Package: SAPK-60334INEAHR
    The note 1159911 provided is within SAPK-60304INEAHR. Thus, I don't think this is the root cause of this inconsistency base on the Highest Support Package installed in our system.
    Anymore hint? Anyone? Please...

  • Mission Control Crashing? This solution worked for me

    The first OS I used from Apple was Panther. Since then, I have had 3 machines and I never did a fresh install. I simply upgraded from one release to the next.
    I never had any issue, but with Lion, things were different.
    Lion installation process is full of rough edges and I lost many tweaks I have done on my OSX all these years, several icons were missing on Finder, several apps missing from the Dock and Mission Control was not working after the installation.
    I banged my head on the wall for 24h until I found the culprit and Apple should test this better.
    Here is the solution that worked for me.
    The first test you should do is this:
    1) create another user on your system
    2) login to that user and see if Mission Control works there
    3) if it works, congratulations and welcome to my private club: the Mission Control Crashers Club.
    If MC works on the other user, the problem is with your account. So, continue reading this...
    Do you have experience dealing with terminal and unix?
    If you open a terminal window and type
    cd ~  (enter)
    ls -al .*   (enter)
    you will see a list of all invisible files and directories that are stored on your home directory.
    look at the names and dates you see there. In my case I have located files and directories created in 2008 (on another mac I don't even have anymore) and I also saw files and directores belonging to apps I have removed a long time ago.
    look at each file or directory that starts with a point (= invisible).
    if you locate a file you want to remove, type
    rm .aaa
    where aaa is the file name
    if it is a directory, type
    rm -r .bbb
    where bbb is the directory name
    when you feel you have removed all the old crap, log out and login again.
    Try Mission Control and Dashboard then.
    OBVIOUSLY, MAKE A BACKUP BEFORE REMOVING ANYTHING. DO IT AT YOUR OWN RISK.
    In my case, the problem was solved.

    Thanks for taking the time to come back and let us know - it is valuable to see when a fix has worked for someone.

  • Audigy 2 ZS Distortion Issues With Vista - See if this solution works for you guys

    First of All Creative - It's sad, really sad that you really haven't supported your customers. As such a big maker of excellent products, I'm disappointed to know that you have barely provided driver support to your customers. I've been buying Creative products since 1997 - Also - I purposely upgraded my sound card on my Hp Media Center to an Audigy 2 ZS. Secondly - I formatted my computer and re-installed Vista. Before that, the sound card i.e. the sound worked fine (after a lot of trial and errors with different drivers, i somehow managed to get it working without Snap, Crackle and Pop Issues. In other words, I experienced distorted playback when I first installed Vista. Now that I re-installed Vista - Everything installed but as usual - only issue: Yup, you guessed it right.
    Creative Audigy 2 ZS Infamous Snap Crackle Pop (SCP) I did try k_daniels drivers and even though I applaud for his efforts - unfortunately it didn't work for me but i'm sure they would if you did the following - ) Uninstall all Creative Drivers Using Driver Sweep2) Do not install the driver through Windows Update (did not work for me)3) Install latest drivers from Creative or K_Daniel's Package4) Install Vista Codec Pack5) Install DirectX06) Then do the following: Got this sorted. Hope it works for everyone..found the answer searching Google.
    Right click VOLUME icon in taskbar
    Click PLAYBACK DEVICES
    Right click SPEAKERS
    Click PROPERTIESClick ADVANCED Make sure there's no tick marks in any of the options there including ENHANCEMENTS.
    This should sort it. [After doing all this, I have no sound issues whatsoever - Crystal Clear Audio Quality but still not better then XP] I am planning to try K_Daniels pack with all the extra applications and I'll post later on in regards to my experience with the pack. Good Luck P.S: Hope this helps somebody because doing all that helped me get back the audio clarity I was looking for without any distortion whatsoever.

    Hi xmins
    Im not using a decoder, only an amplifier alone with two speakers ... My cable is plugged in line out , and then plugged on line in of the amplifier.
    The distortion is very audible, in HL 2, Battlefield 2, etc
    When got a explosion, a shot from shotgun, missile, the sound comes distorted ...
    Any more hints?

  • IPhone, iPod gift card--will work for iPad?

    I thought I was buying a gift card for my wife to use to purchase apps for her iPad. The gift card says for iPhone and iPod. Will it work for iPad as well, or is there a specific iPad gift card that I need to get?

    If these are Apple-issued cards, the designation of "iTunes Apps Gift Card" for any card that carries a monetary amount is marketing only. All those cards are actually good for any content in the iTunes Store, for any device.
    Regards.

  • Possible importing solution (works for me)

    Ok everyone, this worked for me. It's not perfect, but a lot better than 30 minutes a song! I found 2 things that worked. #1 "Minimize I tunes while you are importing" "Stretch your legs,go get another beer or whatever"When you come back, your cd will be done(I saw speeds of 10-20x) The weird thing is that as soon as you return to the import screen, it stops! So minimize,check on the progress by using ctrl and tab. #2 As soon as you start importing, go to another i tunes screen (I used the music library) Again, worked pretty fast,here i got 7.0-10.0 speed.
    Again, this works for me,not guaranteeing but a lot better than what i had a few hours ago!
    Skren

    Great! Thanks heaps this works for me aswell.
    Lift SP Reviews

  • WIN 10 INTERNAL POWER FAIL.... solution worked for me.......

    What I did was boot into safe mode. If you have enough time before the error, press window key + R.Type msconfig and run it.Under the boot tab, select safe mode there and click ok and click reboot. Once the thing is up and running in safe mode, and it may be sloooooow to get there:You need to find the AMD video driver in the device tree. (Control panel > Device manager > expand display drivers)It will be the AMD radeon one.Right click and select properties.Uninstall the driver and say yes to deleting the driver files. THEN, go to the AMD folder on your hard drive "C\AMD" and delete it. Go back to the msconfig and run it.This time uncheck the safe boot so you can boot up normal and do that. Once you are up and running again, and it may be slow this time too:Go to the AMD website and look for the Windows 10 drivers.I did not let any kind of automatic thing occur, I selected the one and downloaded and ran it. Choose Windows 10 64bit and you should see this one:AMD Catalyst™ Display Driver version 15.20.1062.1002​ Scroll down a bit to see the download button.Do it!Run it! Hope it works for everyone! --JIM. 

    I think I spoke too soon.I was connecting  my second hi res monitor which worked fine in Win 8.1 and noticed that it was not at its full res.Then I discovered that any and all AMD items were non-existent. No catalyst control panel, etc. only the Intel stuff.Then..... 1/2 hour in ........ Internal power error!! Going back to Win 8.1 again and waiting until this all gets worked out with toshiba! --JIM.

  • Error 6753 - Possible Solution (worked for me!)

    I just spent two frustrating hours trying to set up my AX in a hotel room.
    I was running Airport Utility on my PC (Windows XP) but PC could not see the AX. Did hard reset, then factory reset - still no luck. Connected PC to AX with ethernet cable - got the "could not connect, error 6753" message.
    Finally, I borrowed a friend's MacBook - ran Airport Utility from there - Mac immediately saw the AX (wirelessly - no need for cable) and my new wireless network was up and running 30 seconds later.
    All now works well - both for Macs and PCs.
    Moral of this story - despite what Steve Job may tell you, Airport works way better with Macs than PCs...

    I tried the same thing to no avail. Apple is aware this is a software problem since ios7 and are doing little to nothing to fix it. I have searched high and low for solutions and besides the common battery hungry features, i have found and tried this, multiple times, and had no improvement.(like you, it seemed to help at forst but after a day or so went right back to draining) The most recent one i saw was turning off icloud backup entirely.. Trying this one out now i will let you know if it helps... Ive even tried turning LTE off but standby STILL drains 10% an hour while locked. Apple has seriously dropped the ball with ios7 and still flaunt it as "the best".. It is lies. I avoided updating for 2 months scared that it would be buggy.. And what do you know my battery immediately had a 50-75% decline in battery. Apple is no help, told me to pay 100$ for a new battery or buy a new phone even after my battery passed their test with something like 91% capacity after a year and 3 months. Also saying the new battery"may not fix the problem"... in other words "your battery is fine but buy a new battery anyway". They know Ios7 is terrible and destroying batteries.. But they DO NOT CARE and probably view it as a way to suck more money from loyal customers already paying boatloads of cash for what are not overpriced products(pre ios7.. Iphones were phenomenal) must have been TOO GOOD to make any money servicing products. How do we fix that? Drain batteries and sell them new ones! I know for a fact it is software.. They must have done this on purpose, or are not fixing it on purpose for monetary gain. Unacceptable!

  • Preview window freezing eventhough I went back to old driver for Nvidea card. Worked for a while. So frustating. I think I will go back to Pinnacle.

    Premiere Elements preview window is freezing again!! Had this problem 1 month ago and fixed by going back to older Nvide driver. Problem is back. I am so frustated with Elemnets and thinking of going to Pinnacle Studio??

    Kipperpatty
    Check List
    (Please correct me if indicated...I am assuming NTSC set up....
    Assuming that your Panasonic is recording 1080p (1920 x 1080 @ 30 progressive frames per second), then your project preset should be
    NTSC
    DLSR
    1080p
    DLSR [email protected]
    You can check the project settings being set under Premiere Elements Timeline workspace, Edit Menu/Project Settings/General and the regardings for Editing Mode, Timebase, Frame Rate, Pixel Aspect ratio (even if the fields appear to be grayed out). If the above project preset was set, then the Project Settings dialog should look like
    What computer operating system are you using? Go back to the NVIDIA web site and look for video card update around May 2013 instead of August 2013. Is there one? If so, try that version of the NVIDIA GeForce driver. See the Announcements at the top of this forum for the links involved to get this information and update. If you need help on this, please tell me the name of your computer operating system and NVIDIA GeForce and I will make suggestion.
    Do you still have the latest version of QuickTime installed on your computer with Premiere Elements 10? If you go to Premiere Elements 10, Share/Computer/QuickTime, do you see presets for the QuickTime category?
    When you import these files into a new project with the project preset mentioned above,
    a. In Project Media, do you see a thumbnail for it (image in thumbnail)?
    b. When you drag the file to the Timeline, do you see the file represented there Video 1/Audio 1 with content?
    c. When you press the play button of the Edit area monitor, do you see the file playback completely?
    d. When you double click the file's thumbnail in Project Media, does that bring up the Preview Window with the Set In and Set Out points?
    Please take one question at a time to consider and work through each with the project opened before you. Skip over anything that you do not understand or cannot work through in the opened project. We will work through all.
    Thanks.
    ATR

Maybe you are looking for