Add Account in Outlook 2013 fails

Question

The Office365 support forum correctly pointed out that this question is better for the Outlook forum, So I am re-posting here.
I work at a small office with 3 users. I am an IT professional, but not an experienced exchange administrator.  Our small business is a franchisee in the education industry.  The franchisor has Outlook as their corporate standard.  Based on
this we purchased office 365 for the office. The first machine I set up was new and had no previous versions of Outlook installed, but I did do a Office 365 trial on the machine using Microsoft's portal.  I ultimately purchased and installed Office 365
Small Business Premium from Microsoft's online store.
When I setup this machine using the Add Account Wizard the Auto Account Setup does not work so I had to do a Manual Setup in the wizard.
Under Choose Service, I selected POP or IMAP
On the POP and IMAP page I selected IMAP when I should have selected POP (See not an experienced exchange administrator above)
The setup finished successfully and works, but is very slow.
I then set up Office 365 on my laptop (Windows 8 with previous Office installs, but not Outlook.)
My machine works fine and has no performance problems. Here is my settings from the add account wizard:
EMail Address: [email protected]
Account Type: POP
Incoming Mail Server: mail.franchise.com
Outgoing Mail Server: mail.franchise.com
Logon Information
User Name: [email protected]
Password: xxxxxx
Remember Password: checked
Under more settings:
General
Name: [email protected]
My Outgoing Server Requires Authentication: checked
Use same settings as my incoming server: radio button selected
Advanced
Server Port numbers
Incoming Server (POP3): 110
Outgoing Server (SMTP): 465
Server Timeouts: Long 1 minute
Delivery
Leave a copy of messages on the server: checked
All other boxes unchecked.
My account works fine.
When I click Test Account it works fine.
The first IMAP account on the desktop I am trying to get working under POP using the same settings as mine.  I have tried the following:
Removed the IMAP account
Readded the account using POP3.
When I click Test account
Log onto incoming server (POP3) succeeds.
Send Test email message: Times out.
I then tried adding the same account on my machine using the add account wizard.
When I click Test account
Log onto incoming server (POP3) succeeds.
Send Test email message: Times out.
I have tried adding the user's mail account to GMAIL: works fine
I have tried adding the account on my laptop and the user's desktop using OWA: works fine.
I have tried running the add account with a wireless connection and with an Ethernet connection: Same result.
I have tried running the add account with a wireless connection and with an Ethernet connection on my laptop at home: Same result.
Any advice on how to fix this?

Answer 1

If this is an Exchange account, why are you trying to configure it as a POP3 or IMAP account?
Anyway, time-out issues are usually caused by having a virus scanner installed which integrates itself with Outlook.
Which do you have installed?
Depending on your virus scanner solution (even when it is just a trial), you must either uninstall or disable this integration component. Testing it with your virus scanner disabled is not a proper test; you really need to disable the integration part.
For details see:
Disable virus scanner integration?
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info