Add cartridges (I did, and still get the message)

I have the Compaq a1500 all-in-one.
I was in the middle of a print job when I got a paper jam message. I cleared the paper out, and got an add cartridges message, even though I had two good cartridges in the printer.
I removed and replaced the cartridges, but the message is still there, and I can't print anything!
I even uninstalled and reinstalled the software, have unplugged and replugged the power cord, but the add cartridges message is still there, and I can't print, even though there are two cartridges in the printer, and everything is set up properly.
Can someone out there please help me?
I thank you in advance for your assistance.
Sincerely,
Steve Migala
Chicago, Illinois

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Add cartridges (I did, and still get the message)

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