Add customized tags on shared review comments

Hi,
We have been using shared review to do our document review heavily. Recently I got a request from our stakeholder to add customized tags so we can assign comments in different categories.
Is it doable with some customization effort? I did some research online and found out Acrobat XI supports customization Wizard and for earlier version (we are on Pro 9), you can do customization using JavaScript, but it's not clear to me if these customization efforts can be applied on shared review PDF, or it's just on regular PDF.
Does anyone have experience on Acrobat customization? Any thought or information will be appreciated.
Thanks,
-Yunju

Hi Ajlan,
Thanks for the answer. I also found out about the customization wizard later. Now I'm researching how to use the wizard and deploy the customization feature we desire.
Here are the things we want to do:
- Creating customized menu so we can assign comments to different categories, something like set the comment status
- Modify the workflow. Instead of asking reviewer to "connect" or "cancel" when they first open the PDF, we can to only show "connect"
I also have couple of questions about the wizard:
1. Are the features I describe above can be done through wizard?
2. If we deploy the changes using Acrobat 9 + wizard, will users with all version Acrobat/Reader see the same end result and preform regular shared review operations without problem?
Thanks for the answer.
-Yunju

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Acrobat 9.0 Shared Review COMMENTS VANISH MYSTERIOUSLY

Has anyone had a problem with comments created on one day simply vanishing the next?
Windows XP 2002 SP1
Acrobat 9 Pro
Acrobat Reader 9
Acrobat 8 Standard
How we start the review:
We use Acrobat 9 Pro to create a manual shared review. This creates a review pdf in the same shared network directory as the original pdf. (I saw in an Acrobat 8 entry that this may not be good practice.) In Windows explorer, we create a shortcut file from the review file. Then we drag the shortcut file into a new Lotus Notes database that we created for storing and organizing links, and to send auto-notifications at different review milestones. We used to send the link via Notes mail, but users lose them. Users then launch the shortcut, which opens the review file. Sometimes we, the review creators open files directly from Tracker.
The problem...
occurs after a day or two. After creating comments, at least two of the reviewers opened the document the following day, but the comments had disappeared. I watched one reviewer open the document. The "Welcome Back" window listed the reviewers and showed the normal new/total comments. After a few seconds, THE TOTAL COMMENTS FOR ONE REVIEWER RESET TO ZERO as we watched. The comments were not in the review file. It seems that comments are normally stored inside the review files instead of in auxiliary .fdf files as they once were, or in .xml files as I saw in a recent example with Acrobat 9 on a review I restarted.
A possibly related problem occurs sometimes when trying to close a file, even when no comments are added: A message states that there are unpublished comments and offers a publish, delete, cancel, and one other button. After clicking publish, another messages states that the file is locked. This is an endless loop and Acrobat will not close without going to the Task Manager.
I also submitted this as a bug report to Adobe. Has anyone found a solution? Need help. Reviewers are losing hours of work.
Thanks,
Phil

Hi Vikas,
We began saving the files locally and this seemed to sort out the confusion with comments disappearing and reappearing, etc.
There are still some rough spots you may be interested in -
1. My teammate, Russ initiated a file and sent me the link (which is a Windows shortcut file with a path to the shared document). I opened the link and the shared file opened. However I was not prompted to save it immediately as you described in step 5 above. The save prompt only appears when closing the file. So, when the user first starts working on the file it is on the shared copy.
2. While the file was still open the first time, I created a couple of comments and clicked publish. A message appeared that I had not seen before: "1 published - 1 queued." I could still add comments, but the publish button did not become active and the check button did not respond. It was like the check/publish functions locked up but not the rest of the program. I was able to save the file locally. When I reopened the local file, the check message said 3 messages were being added (Russ published these) checking again deleted the comments, then checking again restored them. Since then, as long as we opened the local versions, commenting seemed to function normally. The key here is that opening the local copy is not enforced by the program. The program relies on users to function a certain way and does not inform them of the consequences. If Reader or Tracker knew whether a bona fide local copy existed and warned if an attempt to open the network copy was made, many of these issues would go away.
3. Some other concerns:
a. When a link is sent to users, there is no guarantee that they will only use it once and discard it. If they don't discard it, they will continually open the shared doc, not the local copy. When our users get busy, they take the path of least resistance, which is to find the original link and open it, rather than hunting down a file to open. In Acrobat 6 this was never a problem. Users always linked to the shared document; each user's comments were stored in outboard files (fdf) the integrity of the shared doc and users comments was never in question. We did hundreds of documents this way. Of course, everyone had 6 Standard or higher, not reader.
b. When closing the document, Acrobat prompts to save the file. Clicking Save produces a Save AS window each time. Shouldn't this be a Save box? When users enter and close a document multiple times they must stop and decide whether to overwrite the file each time. Conversely, if there are unpublished comments and you try to close, there is a Save Draft button, which seems to save over the local file without asking. This seems backwards. If I'm editing an Indesign document and I click save, it just saves. If I want to save a variation, I click Save AS. (FYI, on my pc, Acrobat prompted to save the file in C:\temp; on Russ's pc, it prompted for \MyDocuments.)
c. Tracker is not as easy to find as other Acrobat functions. I could not find a Tracker button to add to the toolbar. I believe that if Tracker could be selected to turn on at program start (or even start as a separate program), the users would more likely open the correct (local) file. All that users would be required to know is Start Acrobat, read links. The link they need would be visible immediately.
I hope this gives you our perspective in the spirit of improving the product.

How to restore shared review comment back to PDF?

Shared review backups the comment in XML files. If I lose the comments, how can I restore the comments back to PDF?
I try both import comment and import form data using the XML file, but nothing shows up. It seems only FDF or XFDF file works. Do I need to convert the XML file into FDF or XFDF? If yes, how?
Thanks for the hep.

Acrobat doesn't import the XML file directly that is used in the Shared Review process. Attempting to build the importable files is not pretty either way. I wouldn't recommend doing this but you can do it by hand using the XML file data into the correct file syntax for proper import but you need to be familiar with the FDF or XFDF file format. Otherwise if you are familiar with XSLT and doing transformations you should be able to do it that way too with an custom application.

How can I see shared review comments in a PDF when connected to a SharePoint server over a VPN?

I am using Acrobat Pro XI on Windows 7.
When I issue a shared review, hosted on our work SharePoint server, I always encounter problems when accessing my work network from home, over a VPN. My comments do not get published, and I cannot see comments that reviewers have published.
I issue the review PDF as an attachment when I open the review, and all reviewers save a local copy of this file. When I open the PDF, the "Welcome back to shared review..." screen is never updated with the number of comments. The server status always seems to show green, but the comment reporting mechanisms do not behave as they do at work. When I click Publish comments, I am usually asked if I wish to take ownership of unpublished comments by other reviewers (to which I click No). When I return to the office, everything seems to "just work" again. But this is hugely inconvenient if I am out of office for days on end.
I had this problem with my previous version of Acrobat, and no satisfactory solution was ever reached. I am most dismayed to find it is still present in version XI.
Please can anyone advise?

I don't know if you solved this issue yet. But we have the same issue in the pass, and clean the log files under "\Synchronizer\resources\" folder seems to be a solution. Here is the thread talking about it.
https://forums.adobe.com/thread/1426298?start=0&tstart=0

Shared Review comment server setup issues

I've been having some issues setting up a comment server/repository for Shared Reviews in Acrobat 8 (for our all-Mac network). I've done extensive research on how to set up a Network Folder and a WebDAV folder (since those are the only two supported methods in Acrobat 8).
- For the Network Folder setup, I created a folder on one of the machines on our network and shared it using SMB. When specifying that location (using smb://IPAddress/Folder/), Acrobat either 1) brings up a login screen, into which I enter the proper credentials, and after pressing OK, it says the connection could not be made, or 2) it verifies the shared folder location, but when I make comments and then choose Publish Comments, a red box appears saying something to the effect of "cannot access IPAddress, will keep trying."
- I also tried using WebDAV. Solutions I found online mostly consisted of using the Terminal to access system files and entering numerous lines of code. I pretty much had to learn about WebDAV from scratch today in order to get the Shared Reviews process set up, but I feel like there is something I'm missing regording its implementation.
I suppose this post can be boiled down to three questions:
1) What is the best way to set up a Shared Review system, and how can it be done in the simplest manner possible?
2) What am I missing from my knowledge of Network Folders and WebDAV folders in this regard?
3) Would functionality be benefited by simply upgrading to Acrobat X?
Thank you all in advance for your responses and help. If there is any more information required in order to provide a solution, please let me know.

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I created a shared review in Acrobat 8.0 and posted it to a Sharepoint workspace. A reviewer published comments but I was not able to see them. He double-checked, and he was able to see his comments but I was still unable to see them. He checked again, and was not able to see his comments.
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I'm having a similar problem and didn't see a solution posted.
I'm using Acrobat 8 Professional to do shared document reviews. I created a sharepoint shared documents folder which the shared document review process verified and accepted as a destination.
I used the Review and Comment process to save the pdf document to the folder (enabling those using Reader to review and comment) and send an email inviting specific individuals to review and comment.
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Until I figure out what the problem is, I'm using a brute force technique to force publishing comments, instructing them to close the browser and then Publish Comments using the dialog box that appears after the browser has closed.
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My System
Acrobat 10.0.0
Win 7 64 bit
Hello everyone for some reason my system is not properly uploading my comments on a shared review. When I create a comment and select publish comments it shows a message that it was published but it doesnt. Has anyone ver heard of this happening and have any idea on how to fix it.
Just as a side note my disributed forms seem to work fine, it just the shared review.

I have tried sending rieviews through a sharepoint server, and a network and as for the file both linked or attached. This is the case for both reviews I post or someone else, even when others are commenting without any problems.

No Shared Review Commenting Toolbar

I am still having this same problem with Acrobat XI. Has the issue been fixed where sometimes the Commenting Toolbar does not show up in a Shared Review? We have the problem that sometimes, when the file is opened, the Shared Review Toolbar is not available. But a person can sometimes reopen the same file, and it is available. Seems to be almost random whether it will be there or not. We want to use the process, as when it does work, we get the desired results. But we can't use it because we never know if the toolbar is going to be there or not.
The setting are correct to have the toolbar open automatically.
And information or fixes would be greatly appreciated.
Acrobat XI Pro Windows
Thank you, Gary

Hi Robert,
To initiate/participate in any acrobat.com based shared review, a user must have an acrobat.com account. It is a free account and a one time effort for all the reviewers. Also please remember that all the reviewers should use unique acrobat.com id's to participate in the review. Once all reviewers have an acrobat.com account they have to enter the details at the step " * Then a dialog opens that asks me to enter or create an Acrobat.com account.". You can choose to select "Stay Signed In" if you do not want to log in again and again. After clicking "Sign In" the user will be able to participate in the review. Moreover "On the left panel, I select to log in as guest, enter a name and click login", this option is for enabling "live collaboration and chat" for the users and this sign in will not enable the user to participate in the Shared Review.
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Thanks.
Abhilasha

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I need to send custom tags as mentioned below to my traget webservice application. I think I can do this with Receiver AXIS adapter but not sure how it can be done. Can any of you suggest?
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I can not believe have not been able to find an anwer to this, sorry if it has been asked before.
I am trying to setup shared review with clients running Acrobat Standard XI and Acrobat Reader XI, I am currently using a Sharepoint server for the review server if it matters.
When I send a shared review from Acrobat Standard XI to a user on Acrobat Reader XI, the user is unable to make shared review comments. The shared review will work when sent to other Standard or Pro XI users. Any ideas? I have been looking at this for sometime now, and know the user has full rights to the Sharepoint server. Is there some setting I am missing in Reader?
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Update:
I may be finding my own question, but really can not verify. Must you have Acrobat Pro for shared review to work with Reader? (I only have standard for pc)

Priyanja, your statement is ture. Reviews initiated with Acrobat Standard can only be participated through Acrobat Pro or Standard. However, this is NOT by design. It is a bug. The Adobe website makes this very clear. The site is: http://www.adobe.com/products/acrobat/shared-pdf-document-reviews.html
Gather feedback faster than ever
"Send a document out for shared review to collect comments in one place. Anyone with free Adobe Reader 9 software or later can see and build on each other’s feedback, saving time with fewer emails and meetings."
"How to set up a shared document review:"
[... instructions ...]
"Available in:"
Acrobat XI Pro
Acrobat XI Standard

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I am trying to add custom tags to HTMLEditorKit. Each tag an empty tag of the from <dataref id="_id"/>. I wish to replace all occurences of this tag with a value obtained from a hash table using "_Id".
I have subclassed HTMLEditorKit, getViewFactory, createDefaultDocument and registerTag. However, now I see an extra ">" and I have no clue as how to eliminate it. So if the value corresponding to "Id" is ABC, I see ABC>. This has been very frustrating.
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I am testing a CF application and this is the error I get.,
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Text
The following are the lines of code in one of my cf pages
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486 : spooldir="#application.mailPath#/Out/"
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488 : smtpfrom="#listPart.contactEmail#"
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<#Trim(listPart.contactEmail)#>"
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Add customized tags on shared review comments

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