ADD device in Audible...Zen xtra don't w

I have WIN98SE. I have a Zen Xtra 40gb. Latest firmware and drivers. Device manager sees Zen.
I cannot get add device to work in Audible Manager (4.0). With the Zen connected, i do add device, and nothing happens.
HELP!

_NuNo_6 wrote:
I have a Zen V 2GB.
The screen don't show anything and I plug in the computer, and dont do nothing why?
Please Help me.
PS. I plugged in more than computer and its the samething
I don't have a specific answer for you ... but a question instead: When you say you plugged it into more than computer, did you use the same USB cable each time? The reason I ask is because of what I experienced just the other day (that really confused me after I thought I had figured out some of this stuff).
I have been successfully plugging my Zen V Plus 2GB (like yours) into the USB port on the front of my PC (some people have to plug it into a back port) and it charges very well. But I wanted it to charge a bit faster, so I bought a Belkin charger from Wal-Mart (it comes with a charger for a wall outlet, a car charger, and a short USB cable that plugs into the back of either charger). Well, I left the Belkin USB cable in my car's glovebox so I could charge it in the car when I'm driving. And thinking that I could plug the same USB cable that I've been successfully using on my PC into the wall outlet charger, I discovered something baffling.
Belkin's chargers (car and home) only seem to work with the USB cable they supplied (don't know why they only supply one cable and two places to plug it, though). Not being an electrical engineer, I can only guess that not all USB cables are created equal. And perhaps this is part of the problem people like you are having getting their players to charge sufficiently to display the screen.
I hope that someone more qualified (that is, more knowledgeable) can shed some light on this subject. What combination of USB port and cable is required to work with Creative players? Are different cables wired differently (like some cat-5 or modem cables are "crossover" and some aren't)?

Similar Messages

  • WMP and Mediasource will not recognise Zen Xtra with Playsfors

    ?I, like many people apparently, have been attempting to sync my Creative Labs 40GB Zen Xtra (firmware 2.0.03 - Playsforsure enabled) ) with my music files on my computer using either WMP0, or Mediasource with the Playsforsure Plugin installed. Even Explorer would be cool- but nothing recognises it.
    ?The problem I am having is that when I plug in the Zen, windows recognises the player as "MTP Media Player" and offers to start WMP for me, but when I get into WMP it doesnt see the Zen. The device shows in Device Manager under "Windows Portable Devices/NOMAD Jukebox Zen Xtra" but nothing else on the system recognises it- not Explorer, not WMP, now Mediasource with the Plugin. ?I have attempted to run "Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players" but unfortunately everytime I try it says it cannot detect the player and will not install- It?says[color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Setup will now install the necessary drivers to enable your device to be detected."
    After?installing the correct driver itself it comes back and asks me to plug in the device and when I do and click next it says
    [color="#ff0000"]"Setup could not detect and portable device on your system. [color="#ff0000"]Please ensure your portable device is connected and switched on.[color="#ff0000"]?[color="#ff0000"]If your player is not enabled with Microsoft's PlaysForSure,[color="#ff0000"]please ensure that Zen Xtra PlaysForSure Firmware is properly installed before running this Setup program."? The correct firmware IS installed according to the "about" screen on the player itself.
    I have gone thru the steps to edit the permissions in the registry under "enum/usb" as suggested in another thread by Daniel-CL, and still this does not fix it. Then as suggested by [color="#ff6633">SSR, I?tried reinstalling MediaSource first, followed by the Creative Software Suite for PlaysForSure-enabled Creative NOMAD Jukebox Zen Xtra Players.
    (Still wouldnt let me install it)?
    Oh, and I tried hooking it into my XBox 360, which Microsoft says will recognise a PlaysForSure enabled Zen Xtra. It wont recognise it either. So basically the player just sits in Device Manager and taunts me. It's there. It pops up when I plug it in. When I try to run a program that should recognise it, the little arrows on the player even light up for a moment to show communication with the program. But alas... nothing. I'm going crazy here.Did I miss something?

    I had a similar problem with my Zen Touch, but the only symptom was not being able to install MediaSource or the Software Suite. I got the same messages that you did. I was able to use Windows Explorer to add/edit/remove files, but I wanted the Zen Media Explorer so that I could create playlists. After about 2 days of research and trial and error, I ended up fixing it by uninstalling/reinstalling the drivers.
    If you don't know how to do that, here are instructions...
    I'm using XP SP2, btw, so if you're using another version of Windows, it might be slightly different...
    ) With the Zen connected, Right-click on "My Computer"
    2) Select "Properties"
    3) Click on the "Hardware" tab and select "Device Manager"
    4) Right Click on "MTP Device" (or MTP Media Player) and select "Uninstall"
    5) Disconnect the player from the computer, wait about 5 secs, and reconnect.
    When you reconnect it, the drivers will be reinstalled. Try running the setup again after that.
    If that still doesn't work, look for random optional Windows updates, maybe?...esp. PlaysForSure, WMP, or USB/mobo/INF/Chipset driver updates...or maybe when it says "Setup could not detect and portable device on your system. Setup will now install the necessary drivers to enable your device to be detected," it actually <i>is</i> doing something, but it isn't apparent until you reinstall the driver. To be honest, I just don't know. The computer I'm using is only a few months old and I didn't have any problems installing on an older computer.
    Oh well. I hope that fixes your problem.
    As far as the problem with the 360 connectivity, I'm sorry I can't help you there.Message Edited by potestasx on -03-2006:28 PM
    Message Edited by potestasx on -03-2006:45 PM

  • Nomad Jukebox Zen Xtra stops working with XP following Windows Media Player 11 Beta Installat

    Yesterday I was very pleased to find that my Creative Zen Xtra (model DAP-HD00) portable media player is a PlaysForSure capable device. Creative Labs, on November 9, 2005, released the Creative Zen Xtra PlaysForSure Firmware v2.0.03. I installed this firmware (I had to install the Creative ZenJukebox Driver v.30.03 first to get Windows to recognize the device). Once the firmware was upgraded, Windows began recognizing the Zen Xtra as a MTP device and life was good. I was able to synchronize it with both Napster To Go and Windows Media Player 0.
    After this, I went ahead and installed Windows Media Player Beta, which I just downloaded yesterday as well.
    From a functional standpoint, WMP seems to run just fine. However, when I connected the Creative Zen Xtra (with its PlaysForSure firmware), Windows redetected the hardware. It first showed "Creative Jukebox Zen Xtra" in the tooltip, followed by "MTP Device" in the new hardware tooltip. Finally, Windows announced that there was a problem installing my new hardware and that it may not work properly.
    Sure enough, when I went into Device Manager, my Zen Xtra was showing as an MTP Device with an exclamation point on it. More specifically, it specified the status of, "This device cannot start (Code 0)."
    Prior to the installation of Windows Media Player, the Creative Zen Xtra showed in device manager with the following characteristics under the heading "Windows Portable Devices":
    Name: NOMAD Jukebox Zen XtraDriver Version: 5.2.0.0 dated 8/30/2004Digitally Signed by Microsoft Windows Component Publisher
    Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.3802.3802 built by dnsrv(bld4act)
    Windows Media Player changed this to the following (the device now shows up under "Portable Devices"):
    Name: MTP DeviceDriver Version: 5.2.5326.4762 dated 2/22/2006Digitally Signed by Microsoft Windows Component Publisher
    Driver File Details:C:\Windows\system32\wpdusb.sys - v5.2.5358.4827 (WMP_.060509-2009)C:\Windows\system32\DRIVERS\wudfrd.sys - v6.0.5348.0(winmain(wmbla).0604-339)
    The file wudfrd.sys is NOT digitally signed in this case.
    As of now, my Zen Xtra is completely unusable on this system, and I need to sync it with my laptop for the time being, which still has WMP 0 installed on it.
    Is this a bug with WMP beta? Is it a problem with my firmware? Since this is PlaysForSure compliant firmware, and it worked flawlessly with Napster and WMP 0 (before the MTP driver was updated), it would seem to be a WMP beta issue. I'd like to hear more official confirmation on the subject, however.
    Some general details about my system are:
    Microsoft Windows XP Professional with Service Pack 2Verified GENUINE Microsoft operating system using Genuine Advantage ValidationIntel Pentium 4 CPU 3.2 GHz, Hyper-Threaded processor2.00 GB RAM
    Windows Media Player Version: .0.5358.4827Napster Version: 3.6.0.7 (US)
    Any recommendations? Fixes? Some have suggested rolling back the WMP installation, but I would like to consider this option only as an absolute last resort.
    Best regards,Matt

    Ok, this worked out accidentally - but happily
    I first installed the driver - not the media source - but the driver for the device.
    After that the windows device manager yellow sign disappeared - apparently the device driver was registered by windows.
    Then I Installed Mediasource 5 - the installation went thru fine.
    Does anyone have any recommended updates to install, please also advise what benefits.
    Thanks.

  • 40gb Zen Xtra Showing 9663mb with nothing on

    Hi everyone, I went to add songs to my Zen Xtra, and in MediaSource Organizer it says "Total memory: 383mb Free Memory: 9663mb". The player has NOTHING on it except for the firmware. It has nothing in the Music Library or Data Library.
    If I need to reformat, could you tell me how to do so?
    Thanks in advance,
    syntax

    u can try doing Clean-up from the recovery mode. just find the reset button(the manual it should say where it is) push it while holding the play button down. eventualy it will give you a menu of choices to choose from.

  • Zen xtra is detected, but doesnt appear in my computer!

    Hi guys! I havent used my zen xtra in a while. I d/led and installed the latest drivers today, as I wanted to back up my music. I followed the instructions for installing the drivers, and everything went fine. I connected the device, and it said blah blah...new device detected, detected zen xtra etc....yor device is now ready to use...
    fine....but it just doesnt appear as a mass storage device in my computer!! Neither is it detected by their creative media source.
    The device appaers as a zen xtra in device manager, under usb devices, and says it is working fine!
    I dont get it's!
    ....uninstalled, re-installed, removed from device manager, got all my latest updates etc...
    The only thing of note is that the battery is totally dead, and im powering it off the mains. Havent installed the latest firmware, but that shouldnt matter, right?!
    Any suggestions?
    cheerz,
    dug

    hey mate!
    Thanx for that! It personally would make sense for me for creative to include that extra program within the drivers!! ... I just thought it was an optional extra!!
    Having said that, Im still pretty sure that my zen used to appear in my computer!! As I used to be able to drag standard files into it!...maybe I need to d/l <EM>another</EM> program for that!!
    Thax loads anywayz,
    regards
    dug

  • Audible for Jukebox Zen Xtra 4

    I have Windows XP professional
    I have firmware version 2.0.03
    It won't allow me to transfer downloaded audible files to my zen xtra. The computer does recognize the MP3 player, but when I try to drag and drop files from audible to the mp3 player, it states that .aa files are not recognized.
    Help?

    Hi,
    It sounds like you're not using the Audible manager to transfer the files to the Xtra. I have a Zen Xtra 40gb player and use Audible with it. Add it as a device inside of Audible Manager, then transfer the file using Audible Manager. And, like the other reply suggests, make sure you have the latest version from Audible.
    Hope that helps,

  • Zen Xtra (Nomad) - Unable to read from device error (have tried everythi

    Recently, I've been having problems with my Creative Zen Xtra Nomad mp3 player. One day it started freezing and lagging massi'vely when I would enter nomad explorer. Now it's virtually impossible to drag and drop something from nomad explorer to my computer or vise versa (keep getting the unable to read from device error). However, sometimes I am able to get an mp3 or two after about 5 minutes of transfer time.
    I have no idea why it is doing this. One day I'm transferring my data back and forth with no problem, and the very next day I am getting this freezing, lagging, and errors when trying to transfer. The only thing that changed was me formatting my computer in between it working and it not working, but I did reinstall the driver and nomad explorer once I formatted (I'm also using the same USB 2.0 cable, but it worked fine the day before, so I am pretty sure that's not part of the problem). I was using the mp3 player to store about 0 GB worth of data for when I formatted, and now I'm unable to retrieve virtually any of it. I've tried everything under the PC Connectivity link short of formatting the mp3 hard dri've (and that is not an option because I need the files). I took it to a friends house to try on his computer, but it acted the same way. I'm completely stumped. Is there anything I haven't ruled out? Also, I'm running Windows XP Pro SP2, and I was using SP2 before the format as well if that has any relevance.
    Please let me know if I've left out any important information relevant to this issue. Any help would be very much appreciated.
    Thanks in advance.
    -Noah Patterson
    Edit: I'm having the exact problem as this guy, but I didn't seem to find any answers on his thread.
    http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=6459&query.id=3264 5#M6459
    Message Edited by talzok on 09-20-2005 08:03 AMMessage Edited by talzok on 09-20-2005 08:09 AM

    Never use MP3 players to store important data, or as a single point of storage for any data (that includes keeping a backup of the player's audio tracks). You can have problems like this with accessing the data, as well as simply dropping the player and losing the lot.
    There are a couple of methods I've seen that have worked to retrieve data:
    . Driver update - either update to the latest drivers, or nonsensically downgrade to the drivers that come on the install CD.
    2. Notmad Explorer - use the Xtreamer function in Notmad Explorer's trial version (which is free) to access the data and download it. It will be tedious, because I assume you have to download one file at a time.
    As for your general problem, I would try using Creative's MediaSource instead of Nomad Explorer to access the player (people generally don't have good experiences with Nomad Explorer).
    Also make sure you download the latest versions of the drivers (taking above into account), MediaSource, and the MediaSource plugin from Nomadworld.com downloads.
    Once you have the data off (hopefully!) you might simply want to reformat it if none of the above hel
    ps.

  • Help me for audible with Zen Xtra 30GB

    I have a Zen Xtra 30GB. And I already update lastest firmware.
    The lastest firmware have support with Audible format 4, But I can not find any file with that.
    So I don't know where I can not download these files to try.
    Thanks

    funnycool,
    You can download Audible content at: http://www.audible.com
    Cat

  • Audible file starts at beginning when Zen XTRA 40gb is not powered on after about 24

    I don't know if this is the case for everyone, but my Zen XTRA, if it is not powered on for more than 24 hours, it seems the memory is reset and does a cold boot from the Creative logo screen, and when I play my Audible file, instead of playing from where it left off before the power off, it plays from the beginning. If I don't bookmark before I power off, and don't use my player for over 24hours, I have to manually forward to where I last left off in my audible program.
    It's kind of an annoyance. I wonder if it's only my player, or if other players are having the same problem.
    Deli'verator

    Just so you know, I have the same problem with my Zen Xtra and found your post looking for a solution. Yes, it's a pain, and I wish I had an answer. If you find a fix (the bookmark workaround seems reasonable in the short term), please post it here. I'll do the same. Good luck.

  • Nomad Jukebox Zen Xtra - cannot install firmware - PC says device "not connected&qu

    Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

    I've received a reply from Creative [see below] which is, frankly, a bit insulting, because it suggests that they never even read my original message to them. Needless to say, I haven't been able to solve the problem. I've written back to them and told them that I'd appreciate further assistance. To top it all off,?I can't even format the Zen Xtra so that I can simply use it as an external hard dri've. Does ANYONE have any advice on this matter? Am I simply supposed to accept that I have a defunct MP3 player on my hands?-- - REPLY FROM CREATIVE?** Kindly read till the end of this email before attempting to
    troubleshoot.
    While allowing your Zen player to run in Recovery Mode (if possible),
    conduct a Clean-Up followed by Reboot.
    The link below will guide you on how to run your player in Recovery
    Mode.
    http://uk.europe.creative.com/suppor...p?l=3&sid=4794
    ** You may first wish to back-up your files/data/mp3 in your player (if
    possible) as updating the firmware may result in a loss of all these
    files.
    Following which, you may wish to use the function ?Search by File Name
    or Model Number? to locate <<ZenXtraP4SAudible_PCFW_LB_2_0_03.exe>> for
    download followed by an update of the firmware onto your player (and
    monitor if it responds positi'vely to the update) via this link at:
    http://uk.europe.creative.com/support/downloads/
    Before updating the firmware, you may also like to conduct a check to
    see if Windows XP SP 2 has been installed (in your computer) under
    Control Panel\System\General.
    The download for Windows XP SP2 is available at http://windowsupdate.microsoft.com
    If your computer prompts that it ?does not detect? your player, you may
    check if your player is actually connected to your computer via Control
    Panel/System/Hardware/Device Manager.
    You may also wish to remove any unnecessary USB connections from your
    computer while charging/updating of firmware and connecting your player
    to a USB port (rather than a USB hub) at the rear of your computer.
    If your computer happens to already have been updated with the latest
    Windows Media Player , you may wish troubleshoot this problem while
    referring to this step-by-step link below at:
    http://uk.europe.creative.com/suppor...p?l=3&sid=6737
    ** If this problem still persists, kindly repeat the troubleshoot
    procedure again on another different computer.
    I certainly hope the above step(s)/information will resolve your
    query/problem completely and I look forward to your favourable reply
    soon. Do not hesitate to contact Creative Customer Support Services
    again should you have any clarifications in future.

  • Nomad Jukebox Zen Xtra - cannot install firmware - PC states device "not connected&qu

    Hi everyone,?Below is a message I've just sent to Customer Support, but I thought I'd also post it here in case anyone has any words of wisdom. Thanks in advance for your help. -- - Dear Madam or Sir,?Yesterday, I tried to connect my Zen Xtra to my PC to transfer some songs from Windows Media Player . WMP produced an error message stating that my PC had a driver for my Zen Xtra which is not supported by WMP. [This was the first time I had tried to Sync my Zen Xtra with WMP.]?I visited www.creative.com and tried to install the latest firmware for my Zen Xtra. The installation of the firmware froze and remained frozen for over an hour. Now the only thing that my Zen Xtra displays is Rescue Mode v.3. I cannot install any firmware at the moment, because the installation wizard keeps stating that my Zen Xtra is not connected to my PC. However, it IS connected and Windows XP detects it up as a "portable storage device." I have completely uninstalled all Creative products on my PC and reinstalled them using my original installation CD, but this has not helped matters. I cannot find any helpful articles in your Knowledge Base. I would be very grateful if you could provide some assistance in this matter. I have had several years of excellent usage from my Zen Xtra and I am extremely annoyed by this latest development. Not only did the firmware upgrade process require me to delete all the data on my Zen Xtra, but now I seem to have a device which is not functioning at all. Many thanks.

    I am having the same problem. Seems like to me creative and many of these other companies leave it for people like ya'll to figure out what is wrong with their OWN product LOL? I am having the same exact problem with my 30gb. Guess I will try what you guys and gals said to do and if no luck then would someone please let me know when there is a class action:smileyvery-happy:? I think it's about time companies became more responsible for their actions. Thank you all for figuring it out. I hope this works for mine. I think you all should send Creative a bill for figuring out their problem. I certainly will NEVER buy another Creative product again. i-Pod here i come

  • Is there a way to format a Jukebox Zen Xtra from the device itself?

    Forgot to subscribe to the post

    It's been a while since I used my Xtra but I seem to recall there's an option to format the player from the rescue screen - hold down the play button and press the reset button in with a paperclip and you should see a screen with an option to completely format the player. I may be dreaming it, but it's worth a try!
    That said, if you can find someone with a PC running Windows XP and Windows Media Player 10 (alternatively, install Windows XP in VirtualBox and upgrade to Windows Media Player 10) you can install the latest "PlaysForSure" Xtra firmware from the download page. Once installed this turns the Xtra into a standard MTP device, allowing you to use it on any machine that supports MTP without having to install any drivers (this includes Windows with Media Player 10 or later installed, so Vista and later are automatically supported). However, you can only install the firmware from a machine running Windows Media Player 10 - if you try with Windows Media Player 11 or later installed the firmware updater will fail to detect the player.
    I updated my Zen Xtra to the PlaysForSure firmware when it was first released and never had any issues with my player after that, in XP, Vista or 7 (and it made life much easier as I no longer had to rely on Creative's drivers, which were a little problematic).

  • Zen Xtra- Installed drivers, but when connected, "USB Device Not Recognized&qu

    Hello- I'm trying to install a Creative Zen Xtra mp3 player on Windows XP. I installed all of the drivers and software, but when I connected the player, I got an error from Windows saying the "USB device is not recognized". I tried downloading all the new drivers and software from Creative, but it's no use. I was hoping maybe someone would have the inf file so I can install the driver manually. I can't find it on the installation CD or online anywhere. Thanks for any help!?~Jim

    having a similar problem myself, recently misplaced the original usb 2.0 cord that came with my microphoto and unable to find a replacement, getting the same message though from other 5pin usb's I've tried

  • Zen Xtra..Done chargi

    How can I verify that my Zen Xtra 40 GB is done charging?
    I can't find any signs..
    Thanks for any help.

    A quick Google shows that the iPod uses trickle charging so it would seem likely for Lithium Ion, although maybe the confusion here is over terminology and implementation compared to other types of charging systems.
    As mentioned, I'm just reposting information that came from a Creative employee on the Usenet forum. We were told that all players at that time, which was the NJB2, 3, and early Zens, rapid charged to 90%, then trickle charged the final 0% and the circuit switched off. The full charge was shown at 90%, so technically if you want to make sure your player gets to 00% leave it another 30 minutes.

  • [Zen Xtra] Stuck in Recovery Mode after updating Hard Dr

    This is a long post, but I thank you in advance if you read it and think you have any ideas for me. Parts of this post were originally posted on the Nomadness.net forums and parts of it come from my personal email correspondence with one of the experienced users on that site.
    Here goes:
    I just installed a new HD on my Jukebox, and now I am unable to get it to download the Firmware (current or otherwise) and it remains in a state of rescue mode.
    Here is how I posted my dilemma on the nomadness.net forums:
    My computer is running Windows XP. I have a Nomad Jukebox Zen Xtra 40GB that I have had for about 2 years, and have had no problems with it, using it at least 8 hours/day 5 days/week (I run it at my desk while I work). I mention that just to give you an idea of how much regular continuous use it has been getting, if that matters. I have regularly downloaded all the latest appropriate firmware, etc. from the Creative website, using the auto updater service. I have one other Creative product connected to this computer, a SoundBlaster Audigy. This will come up again in a minute.
    Over time I have accumulated so much new music that I knew I had to either get a new Jukebox or upgrade the HD. Since the Xtra is no longer available new, and upgraded ones are SO expensi've on eBay, I thought I would install a new HD myself. I read the instructions posted here on nomadness.net, and purchased an 80 GB 5400 RPM Momentus 5400.3 Ultra ATA/00 Internal Hard Dri've (that's Seagate).
    Ok, now. The installation went easily enough, but now I cannot get the Firmware to reload. My computer recognizes that the unit is connected - it makes the appropriate sound when I connect or disconnect the JB, and under My Computer, there is the icon for the Nomad Jukebox Zen Xtra, under the "Other" category.
    When I installed the HD and powered up, I got the rescue menu as expected and started with the "FORMAT ALL". I got the confirmation that it was reformatted and the expected GB of memory showed as available. SO...then I went to "RELOAD OS" and selected the "yes" option to verify that I wanted to reload via USB --BUT-- it only showed the "Start Firmware Update Now" for a second and then went right back to the menu. I have tried using the reset, and every combination of unplugging, replugging, removing the battery, putting it back in, reformatting, etc. and nothing changes. It just goes right back to the rescue menu every time.
    I have the Firmware files (old and new) saved on my computer's HD, but when I try to launch any one of them, I get the same annoying message: "Your player is not connected, please connect your player". Well, if the computer thinks it's connected, then why doesn't the firmware file? I don't get it.
    If I go back to the Creative auto updater on the website, it still recognizes the SB Audigy being connected, but no longer recognizes the JB.
    How can I get the Firmware into the JB if I can't get it to recognize the player being connected? And why is that my computer shows it, if the Firmware file itself doesn't see it's
    I received only one response that suggested I check the instructions on the Nomadness FAQs and also the great upgrade guide by Mr. Cheow, also on Nomadness.net.
    This was my follow-up post:
    Since I posted this earlier today, I have tried everything, and I mean everything, suggested by all of these "guides" to upgrading a hard dri've.
    The problem remains that my computer recognizes the Jukebox as a portable device that is connected, but I am unable to get the Firmware file to load because it always says that my device is not connected. It should also be noted that the Nomad Explorer and other applications also will not recognize it (Notmad, JBHTTP, etc.)
    Furthermore, I will add that we have two of the exact same model Jukeboxes and two of the same Dell computers running XP, etc. and in every possible combination we have tried, my Jukebox, with the new HD is the one that can not be accessed. So, I know that the connections, drivers, ports, etc. are not defecti've. The only thing that has changed since this morning is that I installed the new HD in my Jukebox.
    I would love for any of you who have done this kind of upgrade to offer suggestions, as I am willing to try anything at this point.
    After my last post, as a last ditch effort, my boyfriend suggested swapping the hard dri'ves in my Jukebox and his, thinking that perhaps we could get the firmware to download into his, and then switch the hard dri'ves back. Well, it looked as though it was going to work, and then the firmware update stopped almost as soon as it started and so, we are back to the same impasse. It?s the strangest thing, considering that both of us have been using our respecti've JBs daily, and have had no other problems? until I tried this.
    We both racked our brains trying to think of a way we could get the firmware from the computer into the jukebox since it won?t load as long as it doesn?t recognize the player. Is there any workaround for this? By that I mean, is there any way at all to get the firmware into the Jukebox with out just launching it as a self-executing file? I know you can't just ?put? the file into the Jukebox, but is there any other means to extract it into the Jukebox so that I can use it's?
    Any help you can offer would be most appreciated. I am worried that I have ruined my Jukebox and wasted $75 on a HD that I can never use?.
    ***Note on the Hard Dri've I chose:
    I specifically chose this HD based on information posted by others on Nomadness
    In particular, the newer instructions for upgrading a Zen Xtra hard dri've that were posted by an individual who used a 5400 for his own upgrade. I even emailed him with questions before I went ahead with this HD. As someone who has done this before, he felt that since this HD fits the specs of size and type being used by others doing this type of upgrade, including his own, that it would be fine. I honestly don?t think that it is the HD itself.
    Since trying the swapping of HDs and Jukeboxes last night, we now have not one, but two, that are stuck in recovery mode and flash ?Firmware Problem? when rebooted. I don?t see how the HD itself could have done this. In fact, I am certain that the HD did not ?cause? the problem.
    I have been reading forums about Jukeboxes (including here), anything I can find, looking for possible solutions. I have discovered that there are many people out there with the same dilemma, even those who simply updated their Firmware and nothing else, but now are stuck in the same frustrating place that I am.
    ***Note on the versions of the Firmware Update files I have tried:
    I was going to use the newest one, but then after reading comments on Nomadness, I decided to try the older version that everyone was saying was less problematic. (see below) One of the posters had provided a link to it, and I copied it from there. I also had two other newer versions of the Firmware Update, including the newest one that has supposedly caused all the problems for others, but none of them would launch anyway ? I just kept getting that same message saying that the ?player is not connected?. Actually, to be more accurate, as I think I described in my original post on Nomadness, when I first tried to upload the firmware, it seemed as though it was going to go through with it, but never got further than one segment on the file progress display. On the screen of the player, it said it was upgrading, but after a few hours, it had gone nowhere.
    Oldest - ZenXtra_PCFW__03_02_L6
    New-ish - ZenXtra_PCFW_LA__20_08
    Newest - ZenXtraP4SAudible_PCFW_LB_2_0_03
    If you have read this far, then please know that I appreciate it very much. If you have any further ideas or suggestions, please reply.

    Amazing that someone noticed this post and took a stab at it after over a year... Actually, I found my answer long ago, and have tried to go back and post?it'son several boards where I had been looking for the answer. It seems to be such a common problem that I figure someone else can surely use this solution as I did. I would suggest that anyone?who is experiencing the frustration of not?getting their computer to recognize their device?read the very enlightening and helpful page that I am linking to here:
    http://www.misticri'ver.net/forums/showthread.php?t=30939? (this is from a forum for iRi'ver, but the info and fix are uni'versal)
    This simple solution involves correcting the ENUM keys in the Registry (not as scary as you might think) and deleting all instances of your player from the Device Manager and then reinstalling so that Windows and other applications will all recognize your player again. It's so simple, and once I tried it, I was amazed that's all it took to fix the problem.
    ?I?suggest you read the whole page and follow the instructions as they are given. I deleted and re-installed my player several times and then rebooted a couple of times before it took effect, but then it did, and I was able to download the Firmware and have had continued success with my original player that I posted about as well as others I have acquired since I first posted that message in 2006. For reasons I have not yet identified, this problem still happens every now and again, sometimes when I switch between players to synchronize. It may well be that when I use my registry cleaner or some other utility that "fixes" my registry, that it resets this particular key - but as long as it's easy to fix, it's not a problem. Hope this helps others who may stumble upon this odd little problem with the Zen Xtra.Message Edited by TrixieInDixie on -05-200709:28 PM

Maybe you are looking for