Add Email Device in IBots

Hi All,
I am facing issue with IBots. Actually go to Settings ----> My Accounts-------> we are in My Account Page we have Device Options under devics we have tabs like Email,Phone,Pager,Handled and Others. In Email tab it has to apper "Add Email Device " but am facing issue with this is not shoing in My Account Page.
Could u please help me how to reslove this one.
Thanks,
Vijay

Hi All,
Actually in our instance config.xml file we dnt see the
<IgnoreWebcatDeliveryProfile>true</IgnoreWebcatDeliveryProfile>
<UpperCaseRecipientNames>true</UpperCaseRecipientNames>
the above tags in our instanceconfig.xml file..
what we did was we added above two tags into our instanceconfig.xml file.But still its not showing and we are facing issue .
so what we can do we need to add some other tags in instanceconfig.xml file or do we need other configurations.

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