Add-in not working in Word

I am running Office 365 in Windows 7 Pro and have just upgraded Acrobat 9 Pro to Acrobat 11 Pro.  The add-in works fine in Excel and Powerpoint but not in Word.  I can do a "Save As" and produce a pdf but it's really annoying not to have the ribbon tab and associated commands available.  Any solutions please?

Did you do the updates to AA XI. Don't forget that the version of WORD you are using came out after XI and you need the updates. Also check the addin options in WORD after you have completed the updates.

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