Add Media Error

i am extremely new to the adobe premiere elements 7 program and i have been having some trouble using it. i am a high school football player and i am trying to take game films from our season and edit them to create a highlight film to send to colleges. I have been trying to import the games off DVDs copied by my coach. The DVD files are .VOB and from what i understand this is a supported format for this program. However, whenever i go to add the media, the files load and then the adding media window comes up but an error message comes up. This error window reads something to the extent of " add media error...The file type is either not supported or the prgram is missing a codec..." I know that the file type is supported so i figure that there is a missing codec. The weird thing is that occasionally after a few minutes, one of the files from the dvd will show up in the organize window. Only one file, not all of them (there are two files on each DVD, the first and second half of the game)will show up for SOME games. Can anyone give me insight into why i keep receiving this error or how i can fix the missing codec problem, if thats even the problem at all?

If one of those VOBs is VIDEO_TS.VOB, then that isn't anything you can use, and you'll get that error message. Menus have 0 at the end of the filename, VTS_01_0.VOB, and will import but they aren't anything you can really use.
Many people have problems working with files from DVDs, especially with audio being out of sync, and the recommendation is to convert the usable vobs to DV-AVI first:
http://www.adobeforums.com/webx/.3bc4800e

Similar Messages

"Add Media Error" - Premier Elements 7

Question for everyone.
My laptop (with P.E. 8) is in the shop so I am using my P.E. 7 edition on my home computer to create a simple project. After attempting to add a four media clip (by the way, all 4 clips are very small, short), I am getting this error pop-up:
"Add Media Error - There is not enough memory to add the requested media."
Now, I can tell you that on my computer, 90% of my work is sitting in an external, 2 terabyte hard drive. I have over 200 Gigs of free space on my home computer. This new, short project is the one of the only projects currently sitting on my desktop. There is no way that I am out of memory.
Currently, while typing this question on this forum, I'm defragmenting my hard drive and doing a disk clean up. Perhaps my settings are off?
Any ideas?
Thanks,
David

First, go to the http://forums.adobe.com/community/premiere/hardware_forum and click the link just above the messages to read several articles
The aim in that forum is mostly CS5, but still some very good information
Second, figure out the computer you need based on the camera you select... BEFORE you buy the camera
This message has a really good graphic about requirements
CS5 Requirements http://forums.adobe.com/thread/810750?tstart=0
My CS5/AVCHD 1st Impressions http://forums.adobe.com/thread/652694?tstart=0 includes a link to the computer I built... since the GTX 285 is no longer sold, I would now go with a GTX 460 or whatever is the current "best bang for the buck" - AND I would buy 4Gig-by-3Sticks memory to be able to expand from 12Gig to 24Gig if needed
For my home hobbyist, family movies (which means that I am not trying to recreate Star Wars with video effects or many layers) AVCHD editing is "as smooth as spreading warm butter on hot toast" (also the MP4 video from wife's Flip camera)
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all program installs
2 - 320G WD Win7 swap file and video project files
3 - 1T WD all video files... input & output files

Just purchased Adobe Element 10 and when I try to import music I get an "Add Media Error"

When I try to import music I get an "Add Media Error" error message "The importer reported a generic error"

Are you working with both iPhoto and Aperture at the same time? If you have to maintain several iPhoto libraries in addition to your Aperture library you would profit considerably from updating to Aperture 3.4.
Aperture and iPhoto now share a uniform library format and you can easily switch between both applications when viewing a photo library.
Aperture 3 can run with 4 GB RAM, but would be better with more. If your mac is not maxed out with 4GB, you should consider to add RAM, since you are running Mt. Lion. All other apps wil profit from more RAM too.
I cannot test the interaction between iPhoto 9.4 and Aperture 2, since I have only Aperture 3 installations.
I am a little reluctant because i have only 4 gig of ram and have read numerous negative reports.
There are many happy Aperture 3 users, but people are only posting here, when they are temporarily unhappy. So you will get a distorted view.
The new version is out for only a few days, and Apple has the first bugs to fix. I'd wait a little, if you can, until the next release is out.
Regards
Léonie

Getting 'generic error' when trying to 'add media'

Working with a brand new Surface Pro 2. New user of Premier Elements 12. Cannot get 'Add Media' to work. Getting an error message of 'add media error - generic error'.
Media is on a Kodak Z981 with a file type of .MOV.
I am thinking that there is some simple error that is preventing me from 'adding media'.
What is it?

Welcome to the forum.
Do you have the latest version of Apple's QuickTime Player installed?
If one does not, that can cause a Generic Error, upon Import.
Good luck,
Hunt

Adobe Premiere Elements 12: Add Media Failure: The Importer Reported a Generic Error

I am trying to add a MOV file to PE 12 I and keep recieving and Add Media Failure Error stating "The Importer Reported a Generic Error". I have added other MOV files without any issue so I don't know why some MOV will work and others won't. The only common characteristic I've found is that the MOV files that won't work are files that were recorded with my SLR camera. The location of the files I've added/tried adding are on my external hard drive.

bunzondarun
Try importing a few of the problematic files from a Local Disc C location like Videos and determine if problem presists. How is the external hard drive formatted, NTFS or FAT32?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements 12? And, on what computer operating system is Premiere Elements 12 running? Are you running QuickTime and Premiere Elements 12 as Run As Administrator and/or from a User Account with Administrative Privileges?
What specifically is the video compression for the problematic files? And, what is the brand/model/settings for the camera that is recording these videos?
More later.
ATR

How handle Add Media Failure Error: File Video Dimensions (Width/Height) Too Large?

I am a brand new user of Premiere Elements. I am using it for stop gap animation, bringing in digital still photos from my Nikon D3200. I just attempted to bring in the first set of photos from the SD card. I'm running Windows 7. After loading the photos, an "Add Media Failure" box came up with the message "Error: File Video Dimensions (width/height) too large". Is something wrong with the width and height of the photos and if so what do I need to do to make it work? There were 763 photos, but the message seems to refer to the height/width of each photo and not the total file size so to speak - right? During the import process, the program prompted us to bring the photos in as images and not as videos -- so that is what we selected. Thank you for any assistance.

Photo Scaling for Video http://forums.adobe.com/thread/450798
-Too Large May = Crash http://forums.adobe.com/thread/879967
-And another crash report http://forums.adobe.com/thread/973935

Capture Media error in javascript level

I am new in strobe media playback and OSMF. I notified that there should be calls in Flash for media error event (eventMaps[MediaErrorEvent.MEDIA_ERROR]). Could I retrieve the error ID, error message in javascript level, by adding listener in the callbacks of javascriptCallbackFunction, as similar as below
function onJavaScriptBridgeCreated(playerId) {
     if (player == null) {
                                                       player = document.getElementById(playerId);
                                                  // Add event listeners that will update the
        player.addEventListener("durationChange", "onDurationChange");
                                                       player.addEventListener("complete", "onCompleted");
                                                       player.addEventListener("mediaError", "onMediaError");
if it is right, what is the signatures for javascript function onMediaError? Thanks very much

The OSMF/SMP player will toss error messages out to another JavaScript function by default - it looks for:
onMediaPlaybackError and if that function is present, it will pass the following 4 arguments:
(playerId, code, message, detail)
Listen for that and you will get all you need on any error.
Regards,
Rob

Add media Failure

I keep receiving an add media failure error message ... the importer reported a generic error. I am trying to import from itunes. Please help!!!

There won't be since you are in PRE Editor. The option I mentioned is in Organizer. If your import is failing in PRE, you will get the best advise on http://forums.adobe.com/community/premiere_elements.
Thanks
Andaleeb

Stage 4 Multiplexing - Media error in Power calibration 0x73,0x03

Try to burn a DVD the project I made. Everything is fine until it goes to stage 4 Multiplexing & Burning - the system shows a Media Error in the Power Calibration 0x73,0x03 when this come up it will eject the dvd. I never had a problem like this. System always worked fine. Any help on this? Thank you, John

Hi
As I remember it - it used to be when using Cheap Brands of DVDs e.g. Memorex or NoName ec.
Else
Multiplexing Error
Multiplexing error is a very complex problem due to many things (long long list following) - one common but not obvious reason is that material on the iDVD menu goes outside the TV-Safe area (or just touching it).
So first - turn on TV-Safe area and move any object well inside of this.
Wide screen stretched - usually (as I think) it is due to making a 4x3 movie in a 16x9 wide-screen project OR the other way around. This forces one to on flat-screen TV (or other) set the presenting view right - My has 4x3, wide-screen, zoom and auto-wide-screen and I have to switch this by my remote for some DVD I've made "wrong" way.
Now my long long list on Multiplex Error
LONG LONG LONG LIST
Multiplexing Error
PART One.
Use of strange video/audio material e.g. .avi, .wmv, .mp3 etc.
I only use.
Video - StreamingDV (miniDV tape via FireWire) and
Audio - .aiff (as on audio-CDs) (else converted to this .aiff 48KHz)
Photo - .jpg (.bmp known problematic)
Chapters !
A. Using strange letters in video project name e.g. +,/; etc. keep to a-z and 0-9 strange letters in project name e.g. +
as described by Donnyboy69. Does the title of your project have any symbols or decimal points in it. If so, that is why you are getting the error. I had a project that had a + sign which caused the same problem. I renamed it without the symbol and low and behold, it worked.
B. Location of Chapters
• Can’t be at start or end of movie (Skip first/start one - iDVD sets this by it self. At the End - no need)
• Not in a transition (or within 2-3 seconds from it)
Important when from iMovie HD6 or previous - Now also observed when using FCE 4
PART Two.
from Robert Modero.
"Multiplexing Error. Problem during initialization of tracks"
Simply remember to add subtitles to your Quicktime files and menu buttons.
Once I did that, I was back in business.
from Boise Jim
Do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
I always makes a DiskImage first and test this so that it runs OK
I use only - Verbatim DVDs
I use only - DVD-R
I burn at an as slow speed possibly e.g. x1
This gives good DVDs
PART Three.
Multiplex Error
Chuck, Chicago 2/7/2009.
Back again. Here is what I have found to work. I also have and use a LaCie DVD-R/RW DL external drive and a LaCie external hard drive as well. Since yesterday I have tried a few ways to burn a themed iDVD project having four 56 minute movies on it, amounting to 226 minutes onto a DVD DL disc, capacity 240 minutes. Apple tech support really didn't know what to do but gave me a very good tip. I had two options left. Apple tech support's tip was to try disc image. One of the replies on a thread with this subject said not to, but my experience today is good. Put your project onto "Burn to disc image," under "iDVD, file." Yesterday encoding took me 23 1/2 hours. Overnight for iDVD disc image, encoding took 21 1/2 hours (again) while I slept. This morning I tried to copy/burn disc image to a DVD with Roxio Toast 7, and it stopped near the end of the burn with some kind of "error" message. So then I tried Utilities> Disc Utility> Burn icon, and followed it through. Be sure to click the DVD DL drive in the window "Burn disc in.". I had one other problem though. At the end of a 46 minute copy, it started to verify, and at the end of verify it rejected the burn. So I tried again, and when "verify" appeared, I clicked on "Skip." The disc finished burning and is doing fine and well. A long and tortuous process, but at last something works. I made several additional copies using Disc Utility. Best wishes. Chuck, Chicago.
2. Disconnect any other external devices not absolutely needed.
e.g. external USB/USB2 hard disks, other FW hard disks etc.
3 Chapter marks in transitions - minimum 2 sec from
FROM Bev.
(Not a 'guy' but I will answer!)
First, I do not think that mixing wide-screen and standard makes a difference in iDVD.
Second, you should use a better brand of DVD disk. Also, many of us have experienced fewer problems on playback with DVD-R disks. Recommended brands here are Verbatim, Maxell and Taiyo Yuden. Memorex and TDK are not consistent and may not give you a correct burn. They apparently have fewer layers in the composition of the disk. I have always used Verbatim DVD-R disks and have not had any burn problems.
Also, choose a slower burn speed, 4x or less.
Third, to determine if the iDVD project will burn properly, create a disk image file (from within iDVD, go File->Save as Disk Image) and test it. Mount the disk image and then open DVD Player (in Applications) and view your project. If it plays correctly, you can then burn the actual DVD disk from the disk image file using Disk Utility.
From. Boise, Idaho
I did everything I've seen suggested, but a friend (who used to be an Apple Genius) suggested that I do a safe reboot (by holding down the shift key until you see the spinning gear on gray background, then release, then restart when your start-up screen appears).
It worked, and I got a clean burn from iDVD.
Hopefully this can help other people.
by dheb0422
Well, I finally got it, and it was odd enough to post here incase anyone looks this topic up again. Many things were tried, including burning the unedited film, the edited film without titles and chapter markers, abbreviating the chapter markers in case length was the issue (remember the old iMovie used to truncate them when moving to iDVD?). In the process, I noticed that one, and only one, chapter marker was on the same line as the title marker. All the others were on the line above. The only way I seemed able to change that was to clip a few seconds of film. After that last clip, the offending marker took a place on the line above, as were all the others. That run published, compiled completely and burned. That's one for the books.
One user more writes
To add my experience with Multiplex Errors using iDVD (7.0.4), I recently created two iDVD projects
Video from both passed from FCE 4.01 with chapters
One project worked fine in creating disk image file
The other gave Multiplex Errors
I tried suggestions to remove special characters and no chapter marks at beginning, but nothing worked
Note that I've used iDVD for dozens of projects and this is first time I've run into Multiplex Errors
Anyway, for problem project, I tried an experiment where I removed all chapters in FCE and passed to new iDVD project
This time multiplex errors gone
So had something to do with chapters
So now I tried numerous experiments to remove individual chapters and try again creating disk image with new iDVD project
After numerous tries, I was able to narrow problem down to 1 "Bad" chapter mark
That is, when I left the "bad" chapter in my FCE project and passed to iDVD, iDVD gave multiplex error
When I removed "bad" chapter mark (and others in), no multiplex error
As a final experiment, I moved "bad" chapter mark about 5-10 sec's beyond original point and passed to iDVD, the multiplex errors now magically went away and I was able to finally create my disk image.
I have no idea why this worked, but thought I'd mention here in case someone else runs into similar problem.
Rich839
In addition to Bengt's fine advice, burning errors can occur if you have located any of your menu buttons wholly or partly outside of the safe TV viewing area. Go to your main project menu, then click on View/Show TV Safe Area, to check. Drag into the safe viewing area any buttons that are outside the safe viewing area.
Russ One - suggest this
Multiplex Error-There was an error during muxing preparation
One thing that worked for me was to export the video w/o chapter markers as a self contained movie (thereby not loosing the edits & etc). Then make a new FCE project and import that movie into a new sequence and add the chapter markers. I've used "-", "&" and "," with no problem in the chapter names. Removing the markers or exporting without them did solve the problem but renaming them with just numbers 1,2,3....5, did not solve the problem and since this problem seems to happen with with iMovie as well, it would suggest the problem is in the video or audio and in combination with the chapter markers iDVD just can't handle it. The only other possibility is that both iMovie and FCE share the same or similar chapter marker code that some how is corrupting the markers.
Summary - What to try
1. Chapters
• Only A to Z and 0 to 9 in chapter title
• No Chapter mark at very beginning of movie
• No Chapter mark in or within 2 seconds from any transition in movie
2. TV-safe area for buttons (no one outside this)
3. Safe re-boot
4. No other external devices connected - that are not needed
SDMacuser adds to this
• On #4 ... No ext. devices. Some think this applies mainly to ext. FW. Not the case. Also applies to ext. USB2 as well (not to mention flash drives too).
Do not leave 3rd party devices / camera / camcorder plugged in unless it is being used with iDvd's One Step process. Certain web cams can trigger this also (especially ones with added features like LED light/s that draw additional power from the FW or USB bus).
5. Minimum of 25Gb free space on Start-up hard disk
6. Make a DiskImage first - reduces where problem originates
7. Trash iDVD pref. file
8. Make a new iDVD project
9. Movies in project with same aspect ratio e.g. 4x3 or 16x9
10. No other programs/applications running during iDVD process. e.g. Internet, screen & energy savers
Yours Bengt W

I get nothing but error messages, -"Your IMAP server wants to alert you to the following: 113 that mail is not available" or 364? there are hundreds stacked up.You must give answers to how to fix these when we do "search" add the error code number

I get nothing but error messages, -
"Your IMAP server wants to alert you to the following: 113 that mail is not available" or the same with: 364?
Now there are hundreds stacked up on my desktop.
I cannot find the answer anywhere. You need to give answers to how to fix these errors because when I "search" "error code" or the number there is NOTHING. NOTHING! Yet you give us these stupid error codes
then you do not give us ANYTHING on how to fix these. These error codes make me so mad it makes me hate outlook, and hate the developers and hate microsoft. How in the world can you give us ERROR codes without the explanation of what
to do or how to fix it. You need to add each error code number in your "search" then explain what it is and how to fix it. I am not a tech. I am a lawyer. I have googled the entire string of error code and nothing is clear.
So, for the last several years, I get these error codes. Also, there is another error code that won't go away--it is the password error code that asks if I want to store the password. Yes, so I say YES. but it pops back. I am sick of this. This is the reason
I hate Microsoft and I love google. #1 they respond to error, #2 them try to fix them you do not. I paid the full price to buy the OUtlook 2010, almost $500 just to get outlook, and all I got was error codes. I could not even open it because all I would get
was that error codes and NO ONE knew how to fix them. WHAT IS YOUR PROBLEM that you cannot fix the stupid error codes that you imbed? PLEASE HELP

Hi,
I understand how frustrated you are when facing such an issue, maybe I can provide some suggestions on the problem.
Based on the description, you should be using an IMAP account setup in Outlook. As for the error message, usually it's caused by a corrupted message on the Server. I suggest you logon the Webmail site, check if sending/receiving emails works well.
If you find any unusual emails that cannot be read or sent, try deleting them to try again.
I also suggest you create a new profile to setup the IMAP account:
http://support.microsoft.com/kb/829918/en-us
Contact your Email Service Provider to get the correct and latest account settings, since you have been using Outlook for years, some settings may have been changed while you haven't been informed.
For the steps to setup an account in Outlook 2010, please refer to:
http://office.microsoft.com/en-001/outlook-help/add-or-remove-an-email-account-HA010354414.aspx
I hope this helps.
Regards,
Melon Chen
TechNet Community Support

How can I export an iMove Project if the Event file was deleted? (Missing Media error message)

Deep iMovie question:
I accidentally deleted various EVENT files from my iMove EVENTS folder. Yes, they are really gone ... this is NOT a matter of restoring them from the trash.
The projects are still there ... I can still watch the projects as long as I am in iMovie ... but if I try to export the Project I get the MISSING MEDIA error message.
Logic tells me that if I can view the project ... the file has to be SOMEWHERE inside my computer ... else I couldn't be watching it ... right? I mean what am I watching if not some file somewhere which has moving pictures stored in it?
So HOW do I get to something I can export? What am I watching when I watch the project?
I have iMove 08 on iMac with OS 10.6.8
Normally works great for my simple needs ... except if you move or delete an event file ...
Can anyone out there help?
thank you,
Natasya

If you don't have the original files then I'm afriad you don't have anything to work with.
Regards
TD

While downloading add-ons error message - unable to download . want ad blocker urgently

while installing add-ons error message appears
" theree was an error downloading ...."
This happened will all addons i tried within 2-3 seconds of clicking on install

Check to see if installations are allowed in Firefox
*Go to <code>about:config</code> like you were going to a website
*Press the button saying you'll be careful
*Search for <code>xpinstall.enabled</code>
*The value of <code>xpinstall.enabled</code> should bet set to TRUE. If it's FALSE, right click it and select Reset.
What exact error is it giving you?<br>
Try these fixes from this article
*https://support.mozilla.org/en-US/kb/unable-install-add-ons-or-extensions

How can I add media from an external hard drive into Premiere Elements? Please answer.

Alright, so I have looked all over the website and the way adobe's frequently asked questions about adding media did nothing for me. I am editing a large full length video in premiere elements 13 and so I would like to add media from my external hard drive and edit from that location. Is that possible? Because I do not have enough space on my laptop to keep hundreds and hundreds of GB of videos on my internal hard drive. I have looked on how to add media from the hard drive location and adobe says to add it using the files and folders tab, but when I select it to add it, it says I need to use the Video Importer. So I go to use the video importer and have no way of figuring out how to select my hard drive. Any ideas?

Spencer WhiteOut
Thank you for the follow up with the information
it is a MacBook pro retina . OS X Operating system. External hard drive is connected by the USB cable. fat32.
It is my understanding, whether you have Premiere Elements on Windows or Mac, if you have files on an external hard drive, you do not select
Add Media and head for a choice that includes Video Importer. Instead, you select Add Media/Files and Folders and navigate to the external hard drive to select your file(s) for import into the project.
But, you seem to be saying that when you do you are met with a message to use the Video Importer. Does the message give you any other related information on why you are being detoured to Video Importer since Video Importer does not import from an external hard drive for me or you. It does for me using Add Media to get the files from my external hard drive into a project. I am strictly an Elements Windows user, so my Mac information is from what I have read. Based on that...
1. Please evaluate the format of your external hard drive. Please review the following if you have not considered this point before.
http://www.cnet.com/how-to/how-to-set-up-an-external-hard-drive-for-use-with-os-x/
There are many online articles on this matter which would point you away from Fat32 as the format for a external hard drive Mac.
2. From what you wrote, you are not dealing with a DVD drive so I see no way to implicate one of them in this issue. You are dealing with an
USB external hard drive and not a USB external DVD/CD drive. Correct?
Please review and consider.
We will be watch for further news from you.
Thank you.
ATR

Premiere Elements 12 - Add media webcam "no device control"

Hi, I have Adobe Premiere Elements 12 and I am trying to record live using Logitech C920 Webcam. Whenever I try to "add media", even though it recognizes both image and audio devices in the webcam, it shows "no device control" and the screen is black. How can I solve this situation? Thank you.

franciscoptm
Just some thoughts....
Premiere Elements 12 assumed on Windows 7, 8, or 8.1 64 bit
Add Media
Webcam or WDM
In the Premiere Elements 12 Capture Window, there are 2 tiny arrows pointing right at the top right of the Capture Window. You can access
Capture Settings and Device Control there.
Click on Capture Settings to bring up the Project Settings dialog. Click on Capture in the left column in the Project Settings dialog..
In the Project Settings dialog, you should see "Capture Format: WDM Capture" and to the right of that a Settings tab.
Click on that Settings tab to bring up the WDM Capture Preview Settings dialog.
In the WDM Capture Preview Settings dialog, assure that you have check mark for
During Preview
Preview Video on Desktop
Preview Audio on Desktop
During Capture
Preview Video on Desktop
Preview Audio on Desktop
Also, if you go to the Premiere Elements 12 Expert workspace Edit Menu/Preferences/Device Control, what choices do you have
and which one is selected?
We will be looking for your results. I have seen a video tutorial on Premiere Elements 12 working with the webcam that you appear
to be using and all seems to be working.
Stop Motion Capture with Webcam in Adobe Premiere Elements 12 - YouTube
ATR

When I try to resume adobe manager reader download I get an add-on error

my computer is a Windows Vista (64 Bit) Sp1
It already had adobe reader 9 installed, but I decided to install Adobe Reader 9.1.
I don't know if it's the same version so this is what happened.
I downloaded adobe reader 9.1 and then I paused it and turn off the computer. The next day I tried to resume the Adobe Reader 9.1 with the adobe reader manager that was in my desktop, but I got an error message saying an add-on was being used and it had to close. Everytime I resume it always closes. I tried deleting the add-on ( get_atlcom Class, which is the add-on you have to download in order to get adobe reader 9.1) and installing it again, but the same Adobe Manager page that pops up with the add-on error comes on my screen.
this is the message that i get from the add-on error
gp.ocx
get_atlcom Class
Company Name: Adobe
Description DLM
it's something like that
can anyone help me with this error.
Or can I just simply remove(uninstall) adobe reader 9 and try to install it again?
thank you

If I were you, I would remove everything related with Reader by the method Pat Willener describes in the "can't install adobe reader" thread, and then download the version you want from the fpt site given by ~graffiti in the "Trying to download Adobe Reader but can't"...

Add Media Error

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