Add ons do not appear in My Phone

Can anyone confirm that Add-ons to your phone line e.g. Anytine Unlimited Calls or International Freedom do not appear under the My Phone ssection of your My BT portal and are only listed on your monthly bill? 
All that I have as evidence until my next bill, that my existing Add-ons which had been "lost" when my broadband was upgrade to BT Infinity, have been reinstated, is the saved transcript of a chat session with BT customer support. I am concerned that use of these in the meantime may lead to substantial charges which will thenn have to be reimbursed by yet further calls to BT.
Can anyone from BT provide an explanation as to why this is the case and why this feature cannot be implemented in the My BT/My Phone part of the customer's portal i.e. so that the customer can see what phone services they are subscribed to and paying for? Being retired it is a good while since I did n-tier application development but the relational data model required here here is surely quite trivial.
Solved!
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Regardless of the technical challenges of extracting the customer phone package add-on data for presentation in My BT/My Phone the Community Manager that posted on this in the forums back February 2013 really ought to provide an update on why nothing has happened in 15 months given that it was seen then as a priority. Says it all really about BT and it their committment to customer service.
As to the reasons why this  has not happened. Openreach is staffed by engineers who are pretty competent and understand what they are doing as they manage the underlying infrastructure. The BT service layers on top of this have a top heavy mamangement structure with upteen layers and lots of overpaid idiots working for them: my brother-in-law is a case in point, six figure salary in BT middle management, can just about tie his shoelaces and spends half the year in Mumbai outsourcing services. It is almost impossibel to drive any change through this management morass that is not coming from the top down.
On a practical level I would guess that the phone billing system is probably written in Cobol and dates form the 1970's, runs batch jobs to produce monthly bills and may not even have a relational database behind it and is not really part of any real-time data flow hence why the My Phone part of My BT only includes the phone package associated with your My Broadband package and a link to your monthly bills. it is just there to make the My BT portal look visually consistent.
Whilst this billing system might be tricky to get data out of for the My BT web app there are several ways that this could be done and there is no real excuse for not doing so other than it is obviously not a priority regardless of the statements made in these forums to the contrary. 

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