Add Paper sign on when tray is full of paper

Printer will print a copy but not print anything from my laptop. When I try to print a Sign says "Add Paper" however the paper tray is full. Printer is A Photo Smart all in one express C3150
Thanks

Greetings @4jan
Welcome to the community
It seems as though your Photosmart C3150 thinks that it's "Out of Paper". I would suggest trying to clean the rollers. Please check out the guide below to hopefully help with the error message!
See "solution four" Clear a Paper Jam
I hope that helps you, let me know the results
R a i n b o w 7000I work on behalf of HP
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Need PCL5 print codes to disable paper tray switching when tray is out of paper

We have a HP P4015n with 3 trays, tray one has letterhead, tray 2 has plain paper, tray 3 has preprinted forms (all 8.5"x11" paper size). This is connected to a Linux system with print jobs coming from a legacy software package - they are mainly text documents that have embedded PCL control codes.
The problem, when a tray is empty, the printing will continue to the next tray, which may have letterhead or preprinted form, etc.
Can I turn off auto tray switching? Either using a PCL printer code or through the printer control panel?
If I am printing to tray 3, and that tray is empty, I'd like the printer to wait until the tray has paper again, and not use a different tray.
I played around with the "paper type" (letterhead, preprinted form, etc) setting found on the Printer's built-in web page, but when I send a job there, the printer needs someone to hit the "OK" on the printer. I assume the printer is looking for the paper type embedded in the document to match. Is there a PCL print code for that?
I have been researching PCL5 printer control codes and can not find either command.
Thanks for any help,
This question was solved.
View Solution.

This should help you out:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=bpl05272&jumpid...
As for it moving up to the next tray, it all depends on the printer. Some will not let the job continue to the next tray if the paper type is set differently but it is more common that the printer will just keep going. The only workaround I have found is when doing large jobs that you know will exceed tray capacity is to just make sure the right paper is in all the trays. The other thing too, is to keep the trays full (just make sure to put the fresh paper under the paper that is in the tray to reduce jamming issues).
I'm including the link for the history of PCL/PJL because at the bottom under Additional Documentation it links to pdf's of the technical manuals detailing everything you could ever want to know about manual coding for printing using these languages:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl04568
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I have a hp 8150 printer I keep getting a paper jam only when tray 3 is out of paper jam from tray

I keep getting a paper jam in my hp 8150 printer when tray 3 is empty and the first sheet try to pick up from tray 2 it seem to jam at the pickup rollers. Yes, I replaced the rollers and it always seem to jam when tray 3 is empyt & it try to pick up the first paper from try 2

This seems to be a commercial product. For the best chance at finding a solution I would suggest posting in the forum for HP Business Support!
You can find the Commercial Laserjet board here:
http://h30499.www3.hp.com/t5/Printers-LaserJet/bd-p/bsc-413
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Why do I get a dent in the paper in the photo tray. I have 6280 all-in-one photosmart? not print

I have a 6280 all-in-one printer and it will not pick up the photo papar from the photo tray. It has a message that says load paper glossy side down. I have paper in there. when I examine the photo paper it has a dent in the end that is inserted first. Please help and thank you.

This is a user forum I feel you need to deal with Adobe customer services or support chat did not work in you case.

Problems printing when paper tray is full.

Hi all,
I'm having an issue with my printer [as above]. Whilst the paper tray is full of clean paper, the printer whirrs and clicks but does not print.
The top sheet of the paper on the right hand side as two smudges; one, the forst on the RH side 1" in and 1/8" wide; the second 2and 3/4" in and 1/2" wide. Both smudges about 1/4" high.
I dont want to go prodding and poking about insode the machine without [I hope] someone giving me some guidance.
I havent used the machine a great deal. For a while last year I printed on a blank sheet of some pre-printed weekly Mass bulletins for our local church; that with a few letters is all.
I hope someone can point me in the right way; do I need to clean rollers etc or some diagnostic function with the printer?
Thanks in advance!

Hello @Allan1,
Welcome to the HP forums.
I understand that your Photosmart C310 is not feeding paper properly.
I would like to help.
It seems like cleaning the rollers is the correct direction to go.
The following link will take you to a document with pictures and a video of cleaning the rollers.
HP Photosmart Premium e-All-in-One Printer Series (C310) - 'Out of Paper' Error Message and the Prin...
Please let me know if you need further assistance.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

My Canon MX922 printer has stopped printing because it says the paper tray is empty. Tray is full.

My Canon MX922 printer has all of a sudden stopped printing and I'm getting the error message that the paper tray is empty. The tray is full. I've removed and replaced several times. I've loaded the top feeder as well in case for some reason it was trying to pull from there. I've shut down and restarted several times as well, to no avail. I work from home and this is my own business so it's vital I have a working printer. Any suggestions as to what the problem is or is the printer shot? I've probably had it just over a year.

Hi nicolej31,
You will want to ensure that there aren't any obstructions in the paper feed path that may be causing the paper not to feed and be recognized by the printer. With a flashlight or other bright light, please check the paper feed areas of the printer to ensure no obstructions exist. Once this has been done, please perform a roller cleaning on the unit by following the steps located here.
You will also want to ensure that the paper type and size selected in the printer driver is applicable to the cassette tray that you are trying to print from. For information on which paper sizes and types to load in each cassette tray, please click here.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Hp 4300 all-in-one won't recognize that the paper tray is full; says "no paper" and won't print.

It won't recognize that the paper tray is full. Never happened before.

Hey GenaT,
I totally understand your frustration of not being able to print to wirelessly to your PS 6520. Please take a look at this document and follow the steps listed below whichever MAC OS X you are currently running: No response from printer.
I hope this helps, let me know if you require more assistance.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

OfficeJet 6500a plus n Out of paper but paper tray is full

Out of paper notification. Paper tray is full. Windows 7 operating system 64 bit.

"Out of paper" message appears for one of the below mentioned reasons:
The paper trays are overloaded.
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The paper is too slick for the product.
The paper might not be engaged with the feed rollers.
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The paper tray is not completely inserted into the product.
The paper settings in the print driver do not match the paper loaded in the paper tray.
The rubber paper feed rollers are dusty.
Try methods mentioned in the link given below and check error message still appears
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02446494&tmp_task=solveCategory&cc=us&dlc=en&lc...

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Hi satorilori-
You might try this:
-> Clear Cookies & Cache
https://support.mozilla.com/en-US/kb/Template:clearCookiesCache
-> Clear the Network Cache
-> Reload web page(s) and bypass the cache.
Press and hold Shift and left-click the Reload button.
Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
Press "Cmd + Shift + R" (MAC)
Check and tell if its working. Hope that helps!

Have a d1660 wont print says add paper but it is full of paper wot can i do

hi there i have a D1660 hp printer wont print the trouble shooter say out of paper but the printer is full of paper any suggestions wot i can do please

Hi carol4o,
Run the following utilities, and then let me know what you find out?
Print Diagnostic:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&cc=us&dlc=en&lang=en&lc=en&product=381...
Hardware Diagnostic:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02762273&cc=us&dlc=en&lang=en&lc=en&product=381...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

I cannot print pictures using the photo tray and 4x6; 5x7 paper

I have tried everything to make my new printer print photos on my hp notebook onto photo sized paper using the photo paper tray on the printer. I am not a novice and don't understand why it doesn't work. BUT I have heard from other that they have the same problem.

c-j-r-
Welcome to the HP Community Forum.
I am sorry you are having problems -- it is perhaps a problem with the printer - it can happen, although it is rare that a new printer just won't print photos at all. There may be something that can be done.
I just replaced a nice Photosmart 7520 with a new Officejet 8630 - the 8630 is a great printer; like your 7640, the Officejet 8630 lacks a separate photo tray. I do miss that photo tray. Sigh.
Your printer should do this -- assuming that there is not something actually wrong with the printer -- and that you have the Full Feature Software installed -- that you have the Printing Preferences set up properly -- and that there is not something else odd going on.
For example, it may be something as simple as the Printing Preferences not being able to detect that the Paper is the right Media type, that the paper is in the right location - tucked into the temporary "photo tray" with the paper guides shoved against it - or that paper is in the right orientation. Something...
I can offer the following:
The basics on loading the paper and prepping the printer come from the User Guide:
HP Envy 7640 e-All-in-One User Guide
See Page 11 and Page 21
If you have not yet done so, install the Full Feature Software for the Printer.
Help and Instructions:
Install the Full Feature Software
You might find the following helpful:
Printing Preferences
Print Photos – Three Methods: Photos Creations, Windows Photo Viewer, Word
I hope this helps.
Click the Kudos Thumbs-Up to say Thank You!
And...Click Accept as Solution when my Answer provides a Fix or Workaround!
I am pleased to provide assistance on behalf of HP. I do not work for HP.
Kind Regards,
Dragon-Fur

Trying to add a sign in module, but I need a little code help.

I am trying to add a sign in, but this is what happens to my page. http://www.blisssurfadventures.com/about.html?Preview=True
When trying to add in module the page content box only allows me to see a part of my web page.

Hi,
I notice the sign in is now already there. What Safari version are you using? I tested on 6.0.2 (the latest) and seems to be working fine. Did you try other browsers?
Also, looks like you're publishing from muse and using non-web-safe fonts, thus turning your texts into images. That may not be the best way to go, if you want content to be indexed, layout to be flexible, if users might want to select parts of the text, etc.
Kind Regards,
Alex

Is there a way to get the bookmarks toolbar to display when switching to full screen on a Mac?

When switching to full screen mode in Firefox 9 the bookmarks toolbar goes away. I can't find any view setting to keep it displayed. Is there a way?

Maybe use the Bookmarks sidebar instead (Command+B).
You can also add code to userChrome.css below the default @namespace line to display the Bookmarks Toolbar when you hover to the top of the window to unhide the toolbars and tab bar.<br />
I don't know if that works on a Mac.
*http://kb.mozillazine.org/userChrome.css
The customization files userChrome.css (interface) and userContent.css (websites) are located in the chrome folder in the user profile folder.
*http://kb.mozillazine.org/Editing_configuration
<pre><nowiki>@namespace url("http://www.mozilla.org/keymaster/gatekeeper/there.is.only.xul"); /* only needed once */
#PersonalToolbar[moz-collapsed="true"] { visibility:visible!important; }
</nowiki></pre>

Officejet A909a prints from mac but when from windows "out of paper" message appears.

I have an older 8500 which has been very loyal to me and I have looking after it well, which is now pushing 4000 pages. However i went to print a file from my Windows 7 PC yesterday which is connected via usb, and it wouldnt print saying it was out of paper (which it wasn't) about half full . So i tried again no luck. UN-installed then reinstalled the printer still noting. went to my work laptop (windows 7) which is connected wirelessly through the network, same again "no paper" message appears. i thought this is strange turned it off back on still nothing even after disconnecting it from the mains for a few minutes, nothing the same message still appears.
However, my son has a mac book pro and he just printed his coursework off the printer effortlessly through my network. so i know the printer is fine especially as i have now printed self test pages off through the printer itself.
I have no idea what to do now, as i have tried uninstalling then installing, printing via usb and network. and when i say "out of paper" i mean the printer receives the print command from my computer as it tries to feed paper a few times but cant pick it up also i have tried with various paper levels in the printer (full, half, about 20 pages, 1 single page)
Please help.

Hello @Dangerous97,
I understand that when printing from your 2 Windows 7 computers you receive an 'out of paper' message after your HP Officejet Pro 8500 All-in-One Printer struggles and fails to pick up paper. However, you are able to print from a Mac computer. This is very unusual behaviour! I would like to assist you today with resolving this issue. Also, thank you for including that you are able to print self-test pages from the printer with no issues as well.
Generally, 'out of paper' messages are caused by a hardware issue with the printer itself. Because you are able to print standalone to your printer and from a Mac, there may be an issue with the documents that you're trying to print from your Windows 7 computer or a programming issue with your printer.
With that being said, to start I would like you to click here to download and install the latest programming Firmware Update on your printer. Once the website opens select the Download button on the top left. Once the download is complete, please follow any onscreen instructions to send the update to your printer.
Once the Firmware has been successfully updated, please test printing again.
Please respond to this post with the result of the Firmware Update. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Add Paper sign on when tray is full of paper

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