Add People not working in PSE12

Hi
After horrendous installation problems I've now finally got PSE12 installed. THowever the 'Add People' functionality is not working.
In the 'People' tab, when I click the 'Add People' button I get the 'preparing files' dialogue box. I then get a message saying "You have labelled everyone in your selection" (whether I've made a selection or not in 'Media'). I can 'add people' in an individual photo but not by clicking 'add people' either in Media or People view. This worked fine for me in PSE11.
I'm using Windows 7 and don't have any other PSE versions installed.
Any suggestions?
Thanks

Hi, I;ve been replying via my email. I've just discovered that email attachments aren't accepted and I must reply from within the forum. Here's the screenshot. I receive this message whether I've made a selection or not. Thanks

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