Add Printer Utility

I tried to add an hp photosmart 1215. I installed the software, added the printer, was able to print. I get a system extension error after log in "/System/Library/Extension/hpphotosmartusb.kext was installed improperly and cannot be used. Please try reinstalling or contact the products vendor for an update. I removed the software for the printer as well as for the hp scanjet which I removed from the pc. Now when I try to reconnect the printer I get an error when I click on "add printer" in the utility. "The Application Printer Setup Utility has unexpectedly quit" I'm not sure how to proceed.
Thanks
PowerPC G4 Mac OS X (10.3.9)

Hi..
I have a Poer Book G$ )S X 10.4.5. I am having the same problem with my printer utility....won't add printer. I am trying to install a new printer, HP 2575, all-in-one. With the instruction of HP support, I downloaded the latest driver, uninstalled all my other printers, re installed the HP 2575, threw out many files, etc., all with no success. My husband was able to install the printer on his PC (windows)...so it is a MAC problem. Now, there is nothing in my library/printer folder. My system does not list any printers either. When I plug the printer into my MAc with the UBS cable, it shows on the list of printers, but I can't add.
Someone please help if you can.
Beverly

Similar Messages

"add printer" utility won't work, need help

I have an IMac “Lamp”. After I upgraded to 10.4.7 the ‘add printer’ utility will not work and so no printer is available.
I had an older HP printer and one fellow at HP said that the problem was with the printer. I bought a new HP Photosmart 8250, installed the software and the same problem exists. The computer can see the printer and recognize it specifically as being plugged into the port but the ‘add printer ‘ utility still doesn’t work.
A nice Canadian lady who works for HP spent well over an hour on the phone with me guiding me through quite a few moves dumping various files but to no avail.
Does anyone have any ideas?

Hi..
I have a Poer Book G$ )S X 10.4.5. I am having the same problem with my printer utility....won't add printer. I am trying to install a new printer, HP 2575, all-in-one. With the instruction of HP support, I downloaded the latest driver, uninstalled all my other printers, re installed the HP 2575, threw out many files, etc., all with no success. My husband was able to install the printer on his PC (windows)...so it is a MAC problem. Now, there is nothing in my library/printer folder. My system does not list any printers either. When I plug the printer into my MAc with the UBS cable, it shows on the list of printers, but I can't add.
Someone please help if you can.
Beverly

Add printer hangs

When I click on the add printer button within the Print & Fax utility, the add printer window pops up but is unresponsive and cannot be closed without rebooting. I previously had a networked printer added but it wasn't connecting so I deleted it. Since then I cannot get the add printer function to work. Please help.

I have finally been able to get the add printer utility to stop hanging. I had previously installed a Brother printer through a print server and it would never connect, so I deleted it and that's when the trouble began. I disconnected the print server from the network and reloaded the Brother drivers on the Mac and all seems to be well now.
I will try to add the Brother printer again, this time using an Airport Express. I hope there's no new surprises lurking...

How do I get back my Tools menu so that I can add Joliprint or some other print utility?

I would have never upgraded to FF 3.6 had I known what waited for me. However, I now have and need a print utility so that I can print in pdf website articles in which I am interested. How do I get back my bookmark toolbar so that I can add Joliprint to it?

The Tools menu item is on the Menu bar. See this: <br />
https://support.mozilla.com/en-US/kb/Menu+bar+is+missing

Print Utility crashes when attempting to add printer connected to an XP box

Hello, I am able to connect to the shared folders on the XP box and the XP box is able to connect to my Mac, but when I try to add the printer to my Mac that is connected to the XP box, Print Utility hangs.
This is how far I get:
1. Add printer
2. Select Windows Printing
3. Select the XP box
4. Enter Username and Password <- crashes after I press ok
4a. Sometimes returns "Unable to connect to server with the provided password and username. Error 256."
4b. I'm positive I've entered the correct Windows username - it's the name and password for when you have to log in, right?
I'm running 10.4.8

On your Windows machine locate your printer icon. Right-click it to open the contextual menu and select Properties. You should see a Security tab. Is the "Everyone" group listed? If not try adding it and allow "Everyone" to print.
Hope this helps! bill
1 GHz Powerbook G4 Mac OS X (10.4.8)

Add a Printer utility in Windows 7

Hi,
I would like to know how the Add a Printer utility under Devices and Printers searches for printers on the directory. What does Windows 7 broadcast in order to find these printers? If there is an article that you can point me to that would be great.
Many thanks,
MobileIAm

it checks active directory for published printers.
you can publish printers from printer management or by creatign the required object manually (or scripted) in AD
http://blogs.technet.com/b/heyscriptingguy/archive/2013/01/26/weekend-scripter-easily-publish-all-printers-on-a-print-server-to-active-directory.aspx
http://technet.microsoft.com/en-us/library/cc753109(v=ws.10).aspx
MCP/MCSA/MCTS/MCITP

Problem with HP Printer Utility and Mac OSX 10.5.4

I have a problem with HP printer Utility. When a standard user adds a new paper profile HP Printer Utility asks to type an administrator's name and password to allow HP printer Utility to make changes. Is it possible to avoid this? Otherwise I have to give admin rights to every user because they have to be able to add new papers. HP printer Utility sharing and permisssions are set to read and write to everyone.
HP designjet Z3200
MacOSX 10.5.4 (Mac pro intel)
HP printer utility 3.6.0.

Just found an email HP Support sent to me back in January 2008, about this issue
"Hello Hunter,
Thank you for contacting HP Total Care.
There currently is not proper driver for 10.5, so it is surprising that the printer is printing correctly on your Mac from any application.
Your issue cannot be resolved until the 10.5 driver is developed and released.
To sign up for an update as soon as it is available ...click on the link below:
HP's subscriber's choice is a free service where you can select to receive timely email notifications ranging from software and driver updates to creative ways to do more with your HP products.
http://h71036.www7.hp.com/hho/html/3618-0-0-225-121.html
If you need further assistance, please reply to this message and we will be happy to assist you further.
You may receive an e-mail survey regarding your e-mail support experience. We would appreciate your feedback.
For information on keeping your HP and Compaq products up and running, please visit our Web site
at:
http://www.hp.com/go/totalcare
Sincerely,
Dave
HP Total Care"
I just sent them an email today on any updates regarding a release date on the Leopard driver for P1005, i'll post any info i receive.

HP Laserjet P1102w problem running HTML Config from Printer Utility

I have recently changed broadband providers and was trying to move my HP P1102w printer to the new router so while I was at it I thought I'd check for Software & Firmware updates - there were new ones so I updated both with the printer connected via USB to my Apple iMAC running 10.6.8 and now I can't run the HTML Config via the Printer Utility screens - instead of the normal window you would get I I just get a screen full of the code it's tryingto run e.g. below
I've tried going back to the original software provided with my original installed CD, but no luck - anyone experienced the same and any ideas how I can resolve this?
Thanks in advance,
Ian
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<title>HP LaserJet Professional P1102w   USB</title>
<link href="/SSI/defaultnew.css" type="text/css" rel="stylesheet" media="screen,print">
<script type="text/javascript" src="/SSI/global.js"></script>
<script type="text/javascript" src="/SSI/buttonManager.js"></script>
This question was solved.
View Solution.

Hi @cartian ,
I see that you need to setup the printer on a new network. I can help you with this.
Make sure Safari is set as the default browser. Sometimes the Embedded Web Server won't open in other browsers.
Open Safari, across the top select the Safari menu, select Preferences, General, set as default.
Turn the printer off, hold down the wireless button and cancel (x button) while turning the printer back on and don't release the two buttons until the printer stops making noise.
Print out a configuration report and make sure the old SSID and IP address are cleared.
(hold down the x button and when the printer makes a noise let go)
Connect the USB cable from the printer to the Mac and install the printer software.
(if this is already done then skip this step)
Go to the Apple, system preferences, print and fax.
Double click on the P1102w.
Open the utility.
Click printer setup.
Click HTML config.
This should open the Embedded Web Server for the printer.
Click the Networking tab.
Click Wireless from the list on the left.
Under Communication Mode , click Infrastructure.
Select your network SSID from the Available Network Names (SSID) list and then click the << button so the network name moves over to other box.
From the Security Mode pop-up menu under Authentication , click WEP, WPA/WPA2 or open . Your selection depends on which Wireless Security Protocol your network uses.
Make sure you select either hexadecimal or alpha depending on your password. (very important)
Apply the settings.
In the confirmation box (changes have been saved), click OK.
You should get a solid blue light on the printer shortly.
Then all we have to do is delete the USB driver and add the network driver.
Click on the Apple.
Click system preferences.
Click the print and fax icon.
Highlight the printer and click on the - sign to delete the printer. (USB driver)
Disconnect the USB cable.
Then click the + sign and select the printer from the list and click add. (p1102w bonjour)
Test the printer.
If you have any issues with the HTML config opening then do the following steps:
Close any applications.
On the Apple menu bar, click Go, computer, MAC harddrive, Library, Printers, HP, LaserJet, click on folder for your printer, click on EWS browser or HTML config, click the Networking tab, click wireless on the left and fill out your information. (make sure infrastructure is selected) Apply settings.
Then delete the USB driver and add the network printer.
If there is anything else that I can help you with just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro M1536dnf Multifunction Printer (unable to add print driver hpfax1, error code 87)

Hi, my printer HP LaserJet Pro M1536dnf Mfp, suddenly didnt work so i remove the printer, and downloaded a new driver http://support.hp.com/us-en/drivers/selfservice/HP-LaserJet-Pro-M1536-Multifunction-Printer-series/3974271/model/3974278#Z7_3054ICK0KGTE30AQO5O3KA30R1 once dowloaded, i run it and uninstall the printer, restart my pc, and proceed to installing. but in the process of installing a error occurr, saying that "Unable to add printer, error code 87", and that " HP Toolbox FX has encountered an error and can not recover. once i click ok. it tells me to restart my pc and reinstall it again. i did it for 8x, and still with the same error. please help really need a help right now. as my boss is going to kill me

Hey , Welcome to the HP Support Forums!
I understand that you're getting the error 'Unable to add print driver hpfax1, error code 87' when installing your HP LaserJet Pro M1536dnf Multifunction Printer on your Windows 7 computer. I would like to assist you today with resolving this install issue. Thank you for including all of the troubleshooting steps that you have completed prior to reaching out for support. At this time I am going to walk you through some additional software and driver troubleshooting steps. Please follow all of the steps below. If you're using your HP Laserjet through a USB Cable connection, please disconnect that cable now. Step one: Remove Driver: 1. Click on your Start menu 2. Select Control Panel 3. Select Programs and Features 4. When Programs and Features opens a list of programs installed on your computer will populate. Click on the 'Installed ON' tab at the top to change the date so the recently installed items show at the top. This will make it easier to manually locate the three HP Laserjet items you need to uninstall. 5. Next, look for the HP LJ M1530 MFP Series HP Scan, HPLaserJetHelp_LearnCenter, and HP LaserJet Professional M1530 MFP Series. If you see any 3 of these, or all 3 of these items, please click on them and select Uninstall. Once you have confirmed that those three items have been uninstalled, please close Programs and Features and proceed to the next step. Step 2: Clear Temp Files: Click on your Start menuIn the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboardWhen the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.Close the Temp folder once it is emptiedRight click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step. Step 3: Download Installer Package: Please click here to download the Full Feature Installer package. Once the download is complete, click on the download to allow it to 'Run'An extraction should now automatically occur. Once the extraction is complete an installer window will open. Please close the installation window. You do not want to run the installation at this time. Step 4: Run Scrubber: To ensure that no trace of the HP Software and Driver package remain on your computer, I am going to have you run a Scrubber built into the installer package for your printer. Click on your Start menuIn the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. This is the HP Laserjet Installer Click on the Utilities folder under the 7z folderDouble left click on Scrubber. It is an application which should launch the HP Uninstaller. Please follow the onscreen prompts to complete the uninstaller. Once the uninstall has completed please proceed to the next step. Be sure to Restart your computer if the uninstall process prompts you to. Step 5: Check Print Server Properties: Click on your Start menuClick on Devices and PrintersIn the Devices and Printers window look for your HP Laserjet. If you see it listed please right click on it and choose 'Delete' or 'Remove Device'. Next, click on any device listed under 'Printers and Faxes' once just to highlight itClick Print Server Properties at the top of the windowClick on the Drivers tabLook for your HP Laserjet driver. If you see it click on it and click Remove at the bottomClick Remove Driver OnlySelect OKSelect Apply and OK on the Print Server Properties windowClose Devices and Printers. Please proceed to the next step. Step 6: Run Disk Cleanup Utility: Click on your Start menuSelect All ProgramsSelect AccessoriesSelect System ToolsSelect Disk Cleanup Run a Disk Cleanup on the C DriveWhen prompted, check Downloaded Program files, Temporary Internet Files, Recycle Bin, Temporary Files, and Thumbnails Once the Disk Cleanup is complete, please proceed to the next step. Step 7: Run CCLeaner: To ensure that there are no malicious files on your computer or Registry conflicts on your computer I am going to have you run a CCLeaner before we install your printer. Please click here to download the CCLeaner Tool. Once the website opens select the link at the top for 'Free Download'. Once the download is complete please complete the Scan. Should multiple malicious files be found you may need to run the Scan multiple times to remove all malicious files. Once your system comes back as clean, please proceed to the last step. Step 8: Install Device: Please click here to download the Full Feature Installer package for your HP LaserjetOnce the download is complete please allow the download to RunPlease follow the onscreen prompts to install your HP LaserjetIf using a USB Cable connection please do not plug in the USB Cable until the installer window prompts you to Once the installation has completed successfully please test your machine to confirm that everything is functioning properly. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Problem with Printer Utility Setup when installing Epson printer

Hi everyone,
Hope some kind soul here can help me out on this.
I bought a Epson Stylus CX7300 All-in-one printer yesterday and am having difficulty installing the printer driver onto my eMac running on OSX 10.3.9.
I followed the procedure on the Epson installation disc and even called up their customer support office and went through step-by-step guides to troublesome the cause. Even downloaded the latest driver from the Epson site, and installed it, but every time I open up a document and tries to print, the following would occur:
1. When I click "PRINT", a pop-up will appear, and under the printer field, it will be indicated as "NO PRINTER SELECTED"
2. I would then select "EDIT PRINTER LIST" from the printer field - after which another pop-up will appear saying "You have no printers available. Would you like to add your list of printers now?"
3. When I click "ADD", an error pop-up will appear saying "The application Printer Setup Utility has unexpectedly quit. The system and other applications have not been affected. Would you like to submit a bug report to Apple?"
I have submitted tonnes of "bug reports" to Apple since yesterday but nothing happened.
I also tried to open Printer Utility Setup directly from under System/Applications/Utilities, but the same error will appear and it will just quit "unexpectedly".
Is there any remedy to this?
Oh, the strange thing is, the CX7300 can scan images fine, and I also managed to do a test print from Epson's utility.
Thank you.
Yours Sincerely,
Alvinology

Hi, I was just about to post the same question myself. I'm trying to sort out a friends iMac G5 with a Canon Pixma(?) printer. In this case the printer used to work OK, but after moving house and setting it up again, Print Utility crashes every time when trying to add the printer.
Thanks
Paul Nilsson

HT2495 I have a wirless network. I connect all my computers to it and a printer. I can print wirelessly from all computers. I tried to add the printer to my new Macbook, but can't find the printer on the add printer and scan icon on preferences.

I have a wirless network. I connect all my computers to it and a printer. I can print wirelessly from all computers. I tried to add the printer to my new Macbook, which is connecte to the network, but can't find the printer on the add printer and scan icon on preferences. I downloaded a installation printer utility from the Manufacturer (lexmark), but it didn't work. Any sugestions?
Thanks,
Ivette

You would need to get the IP address of your printer then manually add a network print queue.
To get the IP address, on the control panel of your printer, press on Setup > Network Setup > TCP/IP > View/Set IP address.

I cannot add a printer. It is not listed under default, and does not allow me to add printer.

I cannot add a printer. It is not listed under default, and does not allow me to a add printer.

philw
Try some maintenance actions:
1) Reset Printing System:
http://support.apple.com/kb/PH14141
2) If that doesn't help, repair the hard drive and permissions after booting from the recovery partition:
http://support.apple.com/kb/ts1417
(go down to "Try Disk Utility")

Add Printer Does Nothing

I have been trying to get a network printer installed in my iBook G4 but have run into a lot of problems. I am trying to connect to a samba shared printer (served by a desktop running ubuntu) and I finally was able to get OS X to see the printer. I went through the Printers & Fax, did "add printer," found the printer under "more printers..." then set the driver type. I got the nice swirly pinwheel for a few seconds but then I was spit back to the Printer List with no new printer and no error message.
I thought maybe this was just more problems with my Samba shared printer so I tried setting up a printer as an IP printer using LPD but the same thing happened: it found the printer and I set the driver but then it spit me back to the printer list with no new printer and no error message.
Finally, I tried hooking the printer directly to my laptop and adding it that way. Once again, I was returned to the printer list with no new printer and no error message.
I tried foraging through the forums to see any fixes but so far came up empty. I fixed the permissions on my disk using "Disk Utility" but that didn't help the problem.
Any help you could give me would be greatly appreciated.

You don't mention the printer type, so I'll guess it is a non-postscript one. CUPS on Ubuntu and on OS X work basically the same - they both "assume" that input they receive over standard CUPS protocols is postscript. (Mac-to-Mac printer sharing uses proprietary software to negate this.)
Two options - try selecting "generic postscript" for driver on OS X. (sends postscript from Mac to ubuntu)
or,
Create a second queue on Ubuntu for the same printer, but make it a "raw queue," with no driver associated. You will have to use a CUPS-capable driver on Mac OS X in order to print via standard CUPS protocols (Windows Printing is one of these).
Here are all the CUPS drivers I know of (including Gutenprint/Gimp-Print):
http://www.linuxfoundation.org/en/OpenPrinting/macosx
http://www.printfab.net

Help my printer is gone from printer utility!!!

Hope someone can help. Apple recently switched out my HD, only to have to replace it again 2 weeks later. I lost everything and am trying to get up & running again. I re0installed my epson R2400 printer driver (with CD) but for some reason there is no R2400 available on my printer utility menu? I can't for the life of me get my printer to work. In Oct, when I got the printer it was easy, but then I had 10.4.x.
What do i do?
Thanks,
C

You have to Add the printer to the printer list - I think that's in the manual. Use More Printers and Epson USB.

Error when trying to add printer on USB Print Server

I'm attempting to connect to a Canon MP530 printer via a Netcomm NP3680 USB Print Server.
When attempting to add the printer via the Print & Scan process, the USB port is seen by the MacBook and listed - ie: mini_me-3-usb2, and the driver is selected automatically without any problem after gathering printer information, however the macbook is unable to connect and returns the error: "An error occurred while trying to add the selected printer."
If a manual configuration is attempted the message returned is: "An error occurred while trying to add the selected printer. Unable to communicate with the printer at this time." Further manual config via the IP address will allow the printer to be entered, however the printer is non-responsive.
I have setup this printer via the same Print Server on the same Macbook prior to this and it setup and worked correctly - the same setup is working correctly on my wife's macbook. However I had to remove the setup on my Macbook and can't get the printer functioning again on this particular Macbook, or my son's.
The direct connection setup via USB directly works without any problem at all.
I'm currently running OSX 10.8.1, however my son is running 10.7.x and has the same problem. My wife's macbook is also running 10.7.x and is working fine.
Can anyone throw any light on this issue - it is truely frustrating, especially when I know it has worked in the past.
thanks very much in advance
GDT

After 55 views and 0 replies, and a number of calls to Applecare (without success) , I decided to once again troubleshoot the problem.
Fixed!
Bearing in mind, I had no other printers already set up in the Print and Scan window....
I removed the following items from the /library/preferences directory:
"com.apple.print.makequeues.plist",
"jp.co.canon.ij.print.filter.raster2canonij.plist",
"jp.co.canon.ij.print.utility.command2canonij.plist",
"org.cups.printers.plist"
I also removed all items from the /library/printers directory (including Canon, PPDs, plist files and icons)
Then I retried to install the printer..... (holidng my breath) and the Console showed:
Repairing access permissions of "/Library/Printers/InstalledPrinters.plist"
All is fine now

Add Printer Utility

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