"add song to playlist" is not working in itunes.

I recently replaced my laptop with a new one, and I cannot copy (by dragging or using "add to playlist") a song from my itunes library to my iphone 5.
Also, how do I copy the playlists of my iphone   to the itunes libraries? I synchronized and backup-ed the iphone in itune, but this didn't do it.
My os is Microsoft windows 7.
Thanks for your help.

did you get this fixed? I have the same problem - thanks for saving my bacon though with the edit playlist tip
Apple, please make this easier - it used to be dead simple with tunes on the right of the playlist lists and you'd drag, now, seeing playlists and songs at the same time is a pain, you have to use to edit option or the NOT WORKING right click method.  Is this fixed in a later version? I have v11.05 - I am fed up of keep upgrading at 80Mb a go and 20 minutes out of my life hence, I am not up to the most recent.  If it still is a problem with the latest, I'll have to wait til the next
Thanks, Matt

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      Processor Speed:               2 GHz
      Number of Processors:    1
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      L3 Cache:                            6 MB
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