„Add to Favourites" icon disappeared in WebUI

Dear experts
Recently the "Add to favorites" button in top right corner in our CRM system disappeared by some users. However, some other users can still use this button. At first there were 2 or 3 users complaining that the button disappeared, but within the last week it became more and more users.
So I started the investigation of this issue and found out, that I can reactivate the button by doing the following:
Go to "Personalize" -> "Personalize Settings" -> "Tag clouds and favorites" -> "Enable Favorites"
Can someone tell me why or how the default settings could have been changed for a couple of users? Furthermore I need to know where I can set this as default for all users again.
Any help will be appreciated! Thanks in advance.
Kind regards
Jann

Hi
Answer from SAP for Parameter setting
FAVORITES_ALLOWED must be set to TRUE and PERS_FAVORITES must be set
to X.
I have deleted the entries for my user (THX JYves !), set the Parameters and it works now.
If I look into the personalization , the checkbox to allow Favorites is set to X, even the parameter was deleted before.
can you guys confirm ?
THX
Frank

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