"Add to iPhoto" not in menu

Strange issue. In Tiger (10.4.11, fully updated), when a Mail message has one or more photos attached, there's the "Save" button in the message that, when pressed, displays (among other things) "Add to iPhoto". This does exactly what it's supposed to do. However, occasionally I see some Mail messages that, even though they do contain jpeg photos, that "Add to iPhoto" menu item does NOT appear. I know how to work around this (dropping the jpegs into iPhoto's window) but the inconsistency is puzzling.
Any answers or resolutions? Thanks.

It is possible the system that sent the original photos was XP but I'll have to check that; the person who is complaining about this also gets some eMails (I think from the same person) that -do- show the "Add to iPhoto" menu item.
All the files are, indeed, downloaded because she's using Apple Mail and it's a POP account.
All the attachments are identified as ".jpeg"
I forwarded some of the photos from one "problem" eMail (where the "Add to iPhoto" didn't appear) to my eMail account and the "Add to iPhoto" -does- appear. Same photos (well, I forwarded about 12 of the 25).
Mime Type: "image/jpeg"
I'll check on the client's machine and see if they have different MIME types on her system.
Thanks for your assistance. Better to have more questions, eh?

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