Added 8gb RAM to a L500 laptop, but only recognizes 2.99 - how can I fix?

1000 words =
For some reason it won't let me post a picture from Picassa - it was of my computer properties page.
It says 8.00 GB (2.99GB usable).
Please tell me this laptop can handle more than 3 GB of RAM. I thought paperwork said it would handle 8 GB... does the Win 7 32 bit OS matter in this situation?
If so, can I install 64 bit Win 7 on this machine?

If memory serves, I specifically asked for 32 bit OS due to (at the time) limitations on work software.
I've attached the original PO, screenshot from Laptop, and picture of PN on case.
Attachments:
ToshibaPO_051310.GIF ‏31 KB
laptopconfig.JPG ‏49 KB
laptopPNpicture.jpg ‏175 KB

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Added 8gb RAM to a L500 laptop, but only recognizes 2.99 - how can I fix?

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