Added new e-mail address but can't send messages

I started a new job today. I added my work e-mail address to my Blackberry Tour; I can receive messages from my new e-mail addresses, but I cannot send a response back. Please help! Thank you.

Try a battery pull first.
If its work email, I would check with your IT department or whoever manages your work email. They may have to do another activation. I'm not sure how they have email setup.
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!

Similar Messages

Mac mail can receive but can't send messages

mac mail, can receive messages, but can't send messages. The sent symbol just spins around, but does not send.

I am using Mail 7.3, on OS X 10.9.4 (i.e. latest as of Aug 2014). I have 4 email accounts, all with their own SMTP servers. All stopped sending email at the same time.
Taking the hint from your suggestion, I looked in Mail > Preferences > Accounts, and all the SMTP servers were shown as offline (this must be a Mac Mail bug). All accounts appear to be Online under Mail > Mailbox (pulldown), and are also Online if one highlights the Inbox account, right click.
The trigger for the bug, in my case, was adding a new email account, and when Mail could not access it, it took everything offline. Removing that account did not solve the problem.
After spending hours trying all sorts of alternatives, I found the way to solve the problem was to delete all the outgoing mail servers, and reenter the information (the same information).

No options when adding new e-mail address to Address Book

When I receive an e-mail from someone not in my Address Book, it's very easy to add that address. However, during that process, there seems to be no way to directly edit the new address entry, for example to add a last name, or prefix (Dr., etc.), or some other info. I found a mail script that will allow me to choose which Group the new address goes into, but nothing that will allow me to easily edit the information without having to go to Address Book, find the new address, and edit there.
In contrast, when adding a new e-mail address in Entourage, the Address Book entry pops up and allows me to make all necessary additions and changes very easily.
Is there some way to do that easily in Mail?

Thanks for the reply. That doesn't always work for some reason. Your reply came into my .mac address inbox. I right-clicked on the address and sure enough an editable Address Book card popped up. However, in another account mailbox I right-clicked on the address of a recent email sent by a client and when I chose "Add to Address Book", no editable card popped up, though the address was added to my address book.
Also, that client's email address is already in my address book. Since the client is Japanese, his email comes under his name in Japanese, while I have his name in English in the Address book. However, Mail seems to think that it is a new address, as that is the option it gives me when I right-click on the address. In fact, the address is already in the Address book, though filed under a different name.
So, two problems. 1. The editable pop-up window doesn't always appear when right-clicking an address in Mail. 2. Mail doesn't know that an email address is already in my Address book, though it might be filed under a different name.
Any ideas? Thanks again.

HT5625 I have changed my apple ID to my new e-mail address, but i-cloud and App store on my i-phone still want to use my old e-mail address. How do I make i-could and App store reconise my new apple ID?

I have chaged my e-mail address and this has now become my new apple ID, but Cloud and the App store are still showing my old e-mail address and so I cannot sign in to them. how do I change Cloud and App store to my new e-mail address?

settings-icloud
settings-itunes & app stores
logout with the old login with then new

Receiving mail fine, but can't send mail

For some reason, my outgoing mail servers are all showing offline. I can receive mail fine. I have my own domain names, and they are all housed on the same host. My boss has one of the same domains and he can send and receive mail fine. I can receive mail, but can't send mail out unless I use my gmail server to send. All my other domains are showing offline on the outgoing. How do I get them back online, and is this a Macmail problem (my boss uses Entourage), or is it a problem with my Qwest DSL? I don't know where to start.
I did call the place where our domains are hosted and all is OK there.
Thanks,
Carole

Problem - Cannot send eMail - pop up box says smtp server needs password - if password used this is not recognised.
Solution - Go to Mail>preferences choose Accounts, select one of the accounts.
Look at 'outgoing mail' server, shows ' smtp.(name of server.com) (offline)' then click on it and choose 'edit smtp server list' - the box will show description - '(name of server)', server name - 'smtpmail.(server name.com)' and in use by account - '(account name)'
press the '-' button and the above details will disappear.
Press '+' button and type in 'smtpmail.(server name).com' in the server name box - if you are prompted to save changes, click 'OK' - this may only happen when changing the first account ..
All should now be OK and you can now check if eMail can be sent..
Open an 'unsent eMail' in the Outbox by double clicking on it and clicking 'send' it should be sent.
Wilbertross

Can't update apps. I have reset my Apple ID to my new e mail address but when I try to download or update apps. my old, no longer functioning one, automatically comes up asking me for a password, which I don't know and can't have sent to that ID!

I used to have my old work e mail address as my Apple ID but have now changed it to my new one, had all of the verification e mails and everything. However, when I try to download or update my apps, my original ID comes up and I can't log in. Can't remember my original passowrd and can't have a reminder sent to the original e mail as it no longer exists..... help!

Any content is tied to the account that you used to buy/download it - so if you created a new account as opposed to updating the existing one, then you will need to use the old account to download updates to its apps. Can you not update your old account so as to have a new email address on it (e.g. via this page) ?

I need to update my Apple ID to reflect my new e-mail address, but seem to have created a whole new Apple ID instead. Please help!

Hi- not sure if this is the right forum for this, but I'm hoping to merge my two Apple ID's, or at least get rid of the new one that isn't linked to either of my devices. I seem to have my old Apple ID, that is linked to my Iphone 4 and Mac Book Pro, Itunes etc. And my NEW Apple ID, with the correct e-mail address, that isn't linked to anything. I have tried to change my Apple ID by managing my account, but it won't let me change the e-mail address as the correct address is already being used. Please help, anyone!
Thank you,
Julie.

Hi Julie, I have the same issue (except to complicate matters even further the .me address I'd like to keep is an alias) and have spent over an hour on the 'Express Support' chat tonight; where I've been told that to date Apple will not merge two accounts and if you choose to delete one account, that .me address/ID will never be available again ... I did ask if this was something Apple were looking at changing, but was told:
"Once an @me.com email address is created once it is used forever. To create an account you would have to use an email address that would have never been used before. I wish there was a way for us to do that, however there is not. The only way to free up an @me.com email address would be if we recycled accounts and we currently are not doing that."
Crystal, the support technician, then went on to state:
"When you remove an alias from an account that permanently deletes it and makes it unable to be used again on that account it was deleted from or on another account."
followed (after my attempts at suggesting various work-arounds) by:
"Merging of Apple IDs is something that we are unable to do. There are a series of Apple Discussion Boards stating this as other customers discuss not be able to merge their IDs also. If you click on Frequently asked questions at this link, it also states that we cannot merge IDs: http://support.apple.com/kb/HT4895"
Bless Crystal, she really did try to help, but this looks like an option we'll just have to wait for! Hope this makes sense ...

Mail receives but can't send in new Mac Pro!

Hi
I just received my Z0G1, MAC PRO. I bought AirPort Extreme but my Mac Pro and my old G4 are plugged in with an Ethernet cable because they don't have wireless cards yet. While my G4 can send
and receive mail with Apple Mail my new Pro can't send. Since I never had AirPort Extreme I probably messed up the settings which I found very confusing, or the Mail set-up in the new Mac Pro. I copied the Mail settings from my old G4 still no outgoing mail in the new Pro. Please help so I can send mail with my awesome Mac Pro. Thank you for all responses!
W.W.

Strange coincidence but I just had this problem myself. I worked for hours yesterday to be able to connect to my internet providers SMTP server, to no avail. Today i called the provider and everything was exactly as they said it should be. The truly odd thing was that connecting to their server from another boot disk, with the exact same settings, it got through just fine.
Finally this morning, knowing that all settings and info in my account set up were correct, I opened Mail and the Connection Doctor window.
Someone said the definition of insanity was doing the same thing time and time again expecting a different result. I've found this is just not true concerning my computers.
In the Connection Doctor window, every time the account would show as Red again (not getting through), I kept hitting the "Check Again" button. On about the eighth attempt, of trying for at least two minutes each time, it finally got through and it's up and working again.
Why it finally succeeded then and not the many, many times I tried it this morning and yesterday, I don't have a clue. Demon possession is my best guess.
But if you're absolutely sure that your settings are correct give it a try. Keep hitting "Check again" and hopefully you'll get through a lot sooner than I did.
Update: Since the forums went down while I was writing this I have the opportunity to add more.
I just checked Mail again and noticed that yet once again I couldn't get through to that SMTP server. So once again I hit Check Again a few times, and it worked again. MobileMe seems to be balking a bit too.
Sure wish I knew what was up with this. Gmail works like a dream.

Ever since moving to the cloud I have been unable to use the email account on my mac. I have now resolved the incoming mail issue but can't send anything unless I go to the cloud. My mac is too old to operate Lion.

Can anyone help[ me to reset the mail setting on my mac book. Ever since my move the icloud I can't send or receive mail from my account, only from icloud?
Many thanks.
Ian

Greetings Ian,
Lion is required for iCloud which is a bit of information they tell you when you do the migration from MobileMe to iCloud: http://support.apple.com/kb/HT4759
Because you are using an older version of OS X, Mail is attempting to talk to the old MobileMe mail servers when iCloud is on a different set of servers.
You will have to reconfigure Mail to use the new servers.
Go to Mail > Preferences > Accounts
Click on the MobileMe account listed on the left.
Go to Advanced and remove the check mark for "enable"
Click the plus sign at the bottom left and add a new account
Enter in your full @me.com e-mail address and then the password
Hold down the "option" key on your keyboard and click the "continue" button (this allows you to manually enter e-mail server information)
For "account type" choose "IMAP"
Fill in the rest of the fields following http://support.apple.com/kb/HT4864
Assuming all your information is present and you can send and receive you can return to Mail > Preferences > Accounts and remove the old MobileMe account.
Hope that helps.

I changed my Apple id to my new e-mail address but my S4 shows my old one and does not allow me to login. How do I change my id in the phone?

How do I change my Apple ID in my phone?

Morning Sagardune,
Thanks for using Apple Support Communities.
You can sign in to another iTunes Store account on your iOS device by following these steps.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Hope this helps,
Mario

HT4993 Apple accected my new e-mail address but not my new password What should I do ?

Good Morning,
I'm having problems downloading Skype with my new password that I just created this morning. Please advise.
Thanks,
Adream Atwood

Is the old password not working?

HT4436 I need to change my Apple ID ON MY I-Phone to a new E-Mail address. what do I do??

I need to Change my Apple ID on my I-Phone 4 to a new E-Mail Address, What can I do to Change it.

If you have done so already, you first need to change it with Apple at the website my Apple ID.
(Start here, change your country if necessary and go to manage your account)
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
When you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.

New user, I get my mail on the phone, but can't send...message" sender address was rejected by server..Help please

New user, I get mail on the phone but can't send...message "senderaddress was rejected by server. Pleas help.

http://support.apple.com/kb/ts1426

HT4798 i created my apple id account, verified but know i m unable to log on, it says incorrect password, i tried to reset via forgot password option but it does not send reset password page to my e- mail address, how can i get this sorted or delete my pr

User created apple id account, verified but know she is unable to log on, it says incorrect password, she tried to reset via forgot password option but it does not send reset password page to here e- mail address, how can i get this sorted? or how can i get her whole apple account deleted and created new one using same e - mail address?

The idea to jumpstart by change was not the smartest one, but gives you an opportunity to use that "temporary" account as permanent. You do not have a choice cause obviously despite you thinking that old account is no more -it does exist on Apple servers. And if you are unwilling to share your [email protected] with friend, just create one extra [email protected] for your friend. One suggestion - do not use gmail.

Am a new user - iPad3. As my Apple ID I used my Yahoo!Mail address and but used adifferent password to that which I use on Yahoo. In my icloud email account Account shows as my Yahoo mail address but neither my Apple password nor my Yahoo pasword work.

Am a new user - iPad3. As my Apple ID I used my Yahoo!Mail address and but used adifferent password to that which I use on Yahoo. In my icloud email account Account shows as my Yahoo mail address but neither my Apple password nor my Yahoo pasword work. I am also unable to open any other mail accounts such as gmail. Can anyone help please?

Sign out and sign in with new Apple ID
Settings>iTunes and App Store>Apple ID

Added new e-mail address but can't send messages

Similar Messages

Maybe you are looking for