Adding a device but says my serial number is wrong

I just got a kobo and I'm trying to add it so I can get books from my library but when I put in the serial # it says it's not valid.

Hello,
in addition to Rave's hint, you should have a look at Adobe's database, to see what's stored/saved about your accounts.
Here you will find general infos about your Adobe Account
https://www.adobe.com/account.html and
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If necessary and for further questions click through http://helpx.adobe.com/contact.html till you reach the chat and if "open" please use it, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
On the other hand you can have a look there: "Telephone numbers of customer service and technical support Adobe worldwide"
>>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)
Good luck!
Hans-Günter

Similar Messages

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    Is the boxedpfroduct you purchased, for Mac or Windows. It'l be mentioned on the box, disc, and the order.
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    Hello,
    in addition to Rave's hint, you should have a look at Adobe's database, to see what's stored/saved about your accounts.
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    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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    Hi mafiose15,
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    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
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    Ok, thank you for your answer. I'm not sure about what you mean with "system informations or other technical details", but I'll try to give all the informations and details that I can.
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    Best regards,
    Francesco

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