Adding a friend or family number

I added two numbers to my friends and family online. I noticed the home number i put was accpeted but my friends mobal number is still pending and hasnt been excepted. Does anyone know why its pending or how it can be accepted?

I recently started using this feature on my plan last month. After speaking with a representative any number can take up to the 'end of the next day' to take effect. I added nine (9) at once and six (6) were excepted right away [added them at about 2200 HRS local time that night] and then all throughout the next day eventually every one of them was accepted. I know some numbers do have t be checked to ensure that they are not middle-man numbers where you can place a call through the number. For example: Alice calls some phone number which asks her to press 1 to place a call, she does and then it connects to Bob. This is strictly not allowed by VZW and I know sometimes that is checked to make sure the number is not just a calling card type number. Anyway best of luck, I am sure they will all post by the end of tomorrow; if not something might have processed incorrectly.
Have a swell day,
--kwm

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If a Friends and Family number is set to forward calls, does it count as a Friends and Family call?

I just want to make sure this is correct and that I'm not misinterpreting what I'm seeing on my call summary (I just started doing this, so haven't gotten an actual bill yet).
I have a non-Verizon Friends and Family number that I set up to forward to my Verizon cell phone.
The on-line call summary list is showing these as coming from the originating number.
I thought that since the number is actually going to my Friends and Family number, and then being forwarded from there, that it would show up as a Friends and Family call, but that doesn't seem to be the case.
If anyone could verify how calls going to a Friends and Family number and then being forwarded to a Verizon phone should be categorized, I would appreciate it.
Thanks.

barts185 wrote:
Not sure why the double post. If you are using IE9, it double posts unless you are using "compatibility mode". Why it does that is another issue.....
I don't see a way to delete it, so am editing it. Hey, that works - and kudos to you for figuring out how to edit a post
Thanks again!
Off topic, yes, and it looks like rcschnoor answered your question. All is well.

Delete Friends and Family number

how do I delete a name & number because of a death in my friends & family

I'm sorry for your loss. You should be able to log into your on-line MyVerizon account, go to the Friends and Family section, and simply delete the number from your Friends and Family list.

Add Friends and Family Numbers

Hello,
Please could someone tell me how to add a Friends and Family Number?
Cheers, Guy.
Solved!
Go to Solution.

I have found out that since my last experience with F&F, the F&F mobile discount is automatically updated with usage, and F&F telephone directory no longer exists.
Nice one BT; one good idea added and one taken away, away you go.

Friends and Family vs M2M

Ok so i have been unble to get a straight answer from anyone about this so this is my last esort before i go up to the verizon store yet again and wait an hour just to ask them a question. So...i have a texting plan of 400 texts per month. I have found that with this texting plan i can text anyone in the verizon network for free, BUT i also have one friends and family number who is not in the verizon network. I know this means that i can call this person unlimited, but does this include text?
Please can someone help me or give me an email i can send a message to.

No your F&F numbers are for incoming and outgoing calls to that number. Text messaging is not included and texts sent to that person and received from them will come out of your allotment.

Activating Friends and Family

For some reason, when I log in as the account owner, and try to add numbers to the friends and family, they always end up as pending. Also there's only 5 slots even though I have a family plan with 2 phones. How do I activate it?

It sounds as if you are not logged in as the Account Owner Role. Only the Account Owner Role can add the friends and family numbers. When an Account Member request to add friends and family numbers, the request is sent to the Account Owner, the account owner would see the request on a status bar on the main page once logged in. The numbers requested by the Account Member remain pending until added by the Account Owner Role. You can tell if you are the Account Owner Role, as the Account Owner Role will see can see the detailed bill for all the numbers on the account, see all the friends and family numbers, and have access to call details for all the phones.
Friends and family numbers take 24 hours to take effect from the time they are added.
Friends and family numbers can be added online by the Account Owner Role, or over the phone though an automated system at 1-800-922-0204 or *611 from the mobile device > Option 2 > Option 5 to manage Friends & Family (follow prompts as instructed).

Have a Friends and Family plan. I have unlimited data and want to keep it. Questions on what I can and can not do with account changes.

Ok,
So I am on Friends and Family 2000minutes and unlimited Text.
4 phones.
My phone has Unlimited Data and Hotspot
Other 3 do not have any data.
I am curious what I can do and can't do that will keep keep the plan as is and not force things to share everything.
I am allowed to have 5 phones under this plan. I am curious about adding and deleting phones.
I did try and add a 5th phone. When I tried to activate a 5th phone online it would not let me do it. Tried to get me to change plans.
Here are a few scenarios that I see coming up in the future.
I would like to add a 5th phone. My father has an account and I would like to roll him into my plan instead of his own account. I have already done this once before many years ago with no problem with 2 of the lines that I currently have. Is this possible or is that enough to trigger the move share everything scenario.
Second. how about removing a line from my plan?
One of my numbers is for an 18YO that wants to be more independent and have their own account. Can I down the road either transfer that line and number to its own account which would be share everything (I do understand that). Or can I delete that line from the account without triggering the share everything scenario?
Also it seems when I look online I can change data plans currently three phones are on data block. Can I actually change them to a data plan within the Friends and family or is the Share everything scenario triggered. What about if I change them to a smart phone from their basic/feature phone. I know I can't get unlimited data but can I still get them on my friends and family tiered data plan?
What is up.
Thank You

yes to everything; you can add a line (up to 5 total for Family Share), drop a line, upgrade a basic line to a smartphone (and then add a tiered data plan) and stay on your current calling plan ... it may be easier done in your local Corporate Verizon store, though ... just be sure they don't try to switch you to Share Everything if that's not what you want

Pending / Approval of Friends and Family -- no warning, no follow up, lost on a technicality?

Hi,
I recently was looking at a Verizon One-Bill (all 21 pages) and saw that we were being charged for going over minutes. I found this odd since my wife and I looked at our calling detail in December and added the top 10 phone numbers.
When I signed on today it turns out that none of the Friends and Family changes were ever applied since I didn't log back in and approve them even though we have 1 userid and password just like every other family account, electric, auto insurance, OTHER ACCOUNTS IN THE ONE BILL PLAN. We made the changes while looking at my wife's phone number since she uses 90% of the family minutes but it appears I had to go back to my phone # and approve.
When I call customer service the woman was nice but when I explained that we were charged hundreds of dollars even though the F&F numbers were sitting there not used and that I did not know nor was I notified that I had to approve the account.  I asked if there was any way we cold be adjusted, again, since the numbers were there in pending status and I could onto figure out why someone would maliciously add phone numbers to F&F so why would there be a reason to approve them.
The CR that we actually had 3 accounts not 1 and when I asked her why the 3 accounts have the same login and password, she seemed shocked that we only used 1 login and password when we could have had 3. Then when I asked if there was a chance for a credit, that we have been customers for over a decade and she explained again that the changes were made on a 2ndary account and the burden was on us to know the process and apparently she thought the real issue was that I could not grasp the concept of multiple accounts under 1 family plan since she explained more slowly 2 more times.
wouldn't say anything if there was a email or text stating I have F&F in pending but there is not and you need to check the F&F to find out.   This is despite the fact that Verizon sends text every other day and my other accounts send text for all of their payment issues, as well as emails.
Has this happened to anyone else?    Can someone explain to me how, as the CR later stated, multiple accounts for each family member is the norm and not the exception even though every internet payment account we have has 1 user id and password.. 1 account for ever other utility, service, loan account we process online.
Thanks in advance

Verizon does let you set up different MyVerizon log ins for each number on your family plan. The account of the primary line/account holder has full access to all of the information on the plan, and the ability to make changes, add F&F, and generally administer the account. The secondary accounts can only access information for their specific line, cannot make most changes to the account, and cannot add F&F numbers (they can only suggest them). What they can do is manage media purchases and back-up assistant entries for the line that the account is associated with.
If you used BA or made media purchases for your secondary lines, you probably created those accounts (or perhaps they were created for you by the Verizon staff who helped you set up your phones?). You may have never logged in to them again, most people don't need them very often.
It is possible for the wrong MyVerizon account to be tagged as the "owner" account, leading to the wrong login having administration priveleges. It's pretty simple to sort out, you just have to call in and ask for the correct MyVerizon login to be designated as the account owner.
It sounds like you were logged in to a secondary MyVerizon account when you made the changes, and since those accounts don't have the priveleges to make changes to the F&F numbers, they would not have been applied to your account. In terms of getting a credit, some reps are nicer than others, you might try again. The long story short though is that Verizon isn't obligated to give you a credit and they may not.

Managing Friends and Family List

Several months ago I added 10 numbers to my Friends and Family List, which allows me to make and receive calls to any number or network in the U.S. without using plan minutes.
After just being notified that I have an overage on voice minutes, I checked the list.
All previously entered numbers have been removed.
Why did this happen?
And does Verizon notify customers when F&F lists are deleted?
Seems to me that if I am making no changes in my plan that Verizon shouldn't be making changes in my plan either.

My guess is when you entered those numbers into the F&F, you had a 1400 minute plan. You THEN at some point dropped down to a 700 minute plan. The problem is that the 700 minute plan HAS NO F&F numbers. When you dropped down to that minute allowance, all of your numbers were deleted as you do not get any at the 700 minute allowance.
When making the switch from 1400 minutes to 700 minutes, you ARE warned that your F&F numbers will be lost. I know this because I have made this switch in the past and received the warning at that time. I went ahead with it anyway.
When you subsequently increased your allowance back to 1400 minutes, you now have 10 available F&F numbers but you will have to re-enter them as the previous ones were not saved.

Friends and Family

Happy new years guys...
Here's the deal...like most people I have all my music set-up with smart playlists so that the higher rated songs play more often and "Last Played" is not in the last 2 months. My question is this...Is there a way to lock songs on my Ipod to prevent friends and family from changing my ratings and also to prevent songs that they listen to from updating the "Last Played" date so that I won't miss listening to any songs on my smart-lists because of another user? When I mean lock I don't mean "Screen Lock" or something that prevents people from using my Ipod, I have no problem letting them use my Ipod to listen to whatever they want but what I hate is that I always find that my ratings are always changed by my little cousins, lol. I know that the best solution is to not let anyone use my Ipod, but I wanted to know if there was a way around this so that we all can be happy. Thanks a bunch in advance for any helpful tips!

From digging around I don't see an option built-in to the iPod itself. Maybe with a 6G version Apple would consider adding multiple profiles to an iPod, but alas an iPod is considered a personal item that it would take a good arm twist for Apple to consider a move like that. Sounds like a handy feature especially on a video iPods which can hold a ton of music.

Friends and Family Mobile

I have this feature on my account but does anyone know how I add friends and family to my list please. Thank yiou.

hi it is automatic each mobile you call is added automatically
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Friends and Family - (not mobile)

Hi
I've just been viewing my bill on-line...
Is there now no concept of the old Friends and Family where you nominated some landline numbers, a mobile number and an international number to get discounted calls?
I'm happy to be told this was discontinued (probably years ago), but if not where are they listed?

It was discontinued, several years ago.

Friends and Family--Restricted Calling

When you have a number saved on your Friends and Family list, can you call it through a restricted number (*67) and still have it count towards your "IN Calling"??

Yes.

Friends and Family Pending

I entered 3 Friends and Family phone numbers on my account on 6/28. One was immediately accepted. The other two are still " Request Sent to Account Owner 06/28/2010" . Today is 7/1 so I think the 24 hour period is done.
The "funny" thing is that the one that was accepted states " Request Accepted by Account Owner 04/17/2010" . I did not have a wireless account with Verizon in April.
What is the scoop?
Best Regards

hark2002 wrote:
I entered 3 Friends and Family phone numbers on my account on 6/28. One was immediately accepted. The other two are still " Request Sent to Account Owner 06/28/2010" . Today is 7/1 so I think the 24 hour period is done.
The "funny" thing is that the one that was accepted states " Request Accepted by Account Owner 04/17/2010" . I did not have a wireless account with Verizon in April.
What is the scoop?
Are you the "Account Owner"? I see you are on a Family Share 1400 plan (recently added your line?) - that means that all the phones on the plan SHARE the same 10 F&F #'s. Possibly the first # you entered was already one of the F&F that had been added before your line was on the account; and all 10 are currently assigned, so the other two you entered are not being accepted at this point.
Does any of this sound possible?

They eliminated our friends and family plan half-way through the contract without even telling me!!!

Whatever you do get it in writing, and even then, don't believe it! We switched to a 700 minute plan over a year ago and were told it included 10 friends and family numbers. My Verizon two months ago showed us over our minutes so I went in and updated our friends and family numbers to fix the problem. Last month everything was fine. This month it showed us over our minutes again but when I went in it said we weren't on the friends and family plan! I went to the store to figure out what was going on and they said we were never supposed to be on the friends and family plan. We have been on it for over a year now which can easily be seen in our records and it was sold to us that way. That's what we agreed to pay for. Their solution? Take care of overage fees for this month and give us 5 friends and family numbers for the remainder of the contract and that's after arguing for an hour. I'm disgusted with the dishonesty and Verizon will be losing our business when our contracts are up. To add insult to injury when I started discussing the problem with the clerk, she stopped me half way holding up her finger and went to sell something to a customer that had come in three minutes after me. She actually rang him up before finishing dealing with me to get her commission!!!!! RIDICULOUS!!!!! I'm done with this crappy company. We pay out the nose and regardless of how good the network may be, it's just not worth it. They tried to make it sound like they were doing us some grand favor by offering to upgrading us to a 1400 min per month plan at full price so we could get friends and family back! No thank you!!! We already had it!!!! Absolutely unethical. Now to add icing to the cake, I read that they are doing away with the unlimited wireless broadband plan that I was grandfathered in on. Yep, we are SO gone. What a dishonest way to run a company!!!!!!!! Buyer beware!!!!

And just to note, they have slowed down our internet speeds to the point of making them nearly impossible to use so just one more reason to be gone. Oh and did I mention that unless you have a data plan on your phone, to upgrade your phone is actually a downgrade this year??? The phones they are offering for talk and text customers are ridiculous! I went through the joy of trying to upgrade my phone and used my verizon a few months back. While in the process I clicked "only show options that are compatible with my current plan" to save time. I spent hours going through the phones and picked out a great one. When I went to check out it said that phone was not compatible with my current plan. Seriously???? I called and they said no smart phones were compatible. Great! But your website needs fixed and you just wasted hours of my life!!! Went back to look at the other phones that were offered that weren't smart phones and they were AWFUL! I really do hope a LARGE number of customers leave Verizon to show them that consumers won't put up with this kind of treatment!!

Adding a friend or family number

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