Adding a new reason code on UCCX 8.5.1.11004-25

Hello Members
I would like to add a new reason code for my agents and the reason is ESCALLATION.  I would like to know if adding a new reason code is supported on the UCCX 8.5.1. If so, where do I add a new reason code?

Hi
Any respectable UC tech will always check the compatibility matrix before upgrading.
If you are in a position where it has already been done, there's no  harm in contacting TAC to see if there is an ES or such that might be available or in the pipeline that might resolve the issue. 
Otherwise you would probably be looking at either downgrading (probably a bad idea, if this has been running a while as you may lose configuration) or upgrading both systems to a new release.
Aaron

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