Adding an additional name to a BT account - is it ...

Hi everyone
I'm helping my Mum setup internet for the first time on her phone line and she is going to go with Infinity.
She is completely technophobic so I will be ordering it and setting everything up for her. If there are any issues I will also be dealing with the technical support and sorting it all out.
She is with BT at the moment just with a phone and will be wanting to order Infinity with the anytime phone package.
What I want to know is can I be added to her account so if there are any problems, or anything to order it can be done in my name or joint names rather than hers?
For example she doesn't want to pay by direct debit so pays an extra £5.00 a quarter, I'm quite happy to have the bill in joint names and for a DD to come out of my account if it makes it cheaper.
Can that be done? Most importantly, if we can how long does it take to do and it won't lock her into any new contract by doing that will it?
Thanks very much!
Any replies will be much appreciated, I'm quite excited to get her motoring into fibre territory and relatively lowering her bills at the same time! 
Solved!
Go to Solution.

If you would like to try Live Chat they should be able to help you.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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