Adding IOS Device on My Support, serial number is registered to another Apple ID

I bought a second iPhone and it is unlocked and i can upgrade IOS. iCloud is connected. How can i add this iPhone to My Support. I get this Message:
According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out.

I had the same issue.  The phone is still registered to the previous owner under his/her Apple ID account at "https://supportprofile.apple.com/"  Your will need to contact him/her to get it un-registered.
Hope this helps. 

Similar Messages

  • My serial number is registered to another Apple ID

    my serial number is registered to another Apple ID, my iphone is new i tried to register my iphone serial number to my id but i got this massege....(According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID?)

    Hi MOIA323,
    Registration of your iPhone is not actually necessary since the service and support is actually linked to the serial number of the iPhone, not to you. See this article -
    Do I need to register my Apple product?
    http://support.apple.com/kb/HT5803
    If you feel you need to do so, however, you should contact Apple for assistance. Use the methods shown on this page -
    Contact Apple for support and service
    http://support.apple.com/kb/HE57
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • According to our records, this serial number is registered to another Apple ID.

    I bought an iMac from an ARC thrift store that had been donated.  When I try to register the iMac to my AppleID to see if there's any Applecare left I get the message "According to our records, this serial number is registered to another Apple ID." 
    So how does one register/re-register a device that someone else no longer owns?

    You will need to contact Apple by phone and get your issue resolved.

  • If I want to register my iPad 4 at Apple Support Profile and enter the serial number, it says that  this serial number is registered to another Apple ID.

    I only have one Apple ID for my iPhone and my iPad and the iPad is definetly new.
    What can I do?

    It may look new but it's possible that someone have used it before. You may want to take this issue up with the shop that you bought from.

  • The serial number is registered to another person!

    Hello.
    Please tell me what should I do?
    I bought the phone in the store. I use it for almost a year. I wanted to make it to the list of their devices, but the identifier writes that the serial number is registered to another person!
    How to fix it?

    What store did you buy it in? A carrier or Apple or another third party store? I ask because many times some stores sell iPhones as though they are new but referbished or even used...meaning it would have been originally registered to the first buyer... and thus the warranty will also not be full or even expired!

  • Adding a device but says my serial number is wrong

    I just got a kobo and I'm trying to add it so I can get books from my library but when I put in the serial # it says it's not valid.

    Hello,
    in addition to Rave's hint, you should have a look at Adobe's database, to see what's stored/saved about your accounts.
    Here you will find general infos about your Adobe Account
    https://www.adobe.com/account.html and
    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
    If necessary and for further questions click through http://helpx.adobe.com/contact.html till you reach the chat and if "open" please use it, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
    On the other hand you can have a look there: "Telephone numbers of customer service and technical support Adobe worldwide"
    >>> https://www.adobe.com/eeurope/elicensing/licensemanagement/alm/contact.html (I used Europe's link, but that makes no difference.)
    Good luck!
    Hans-Günter

  • My serial number is registered to different apple ID?

    I looked at my 3 apple ID support profiles today and noticed my iPad and iPhone are not registered. When I tried to add them, I get a response letting me know they have been registered to a different apple ID. What? How do I correct this and/or find out the apple ID associated with my devices?

    Hi MOIA323,
    Registration of your iPhone is not actually necessary since the service and support is actually linked to the serial number of the iPhone, not to you. See this article -
    Do I need to register my Apple product?
    http://support.apple.com/kb/HT5803
    If you feel you need to do so, however, you should contact Apple for assistance. Use the methods shown on this page -
    Contact Apple for support and service
    http://support.apple.com/kb/HE57
    Thanks for using Apple Support Communities.
    Best,
    Brett L

  • I purchased a used Macbook Pro and the serial number is registered to another user.

    How can I register this computer under my name?

    That is not correct as far as the Applecare extended warranty. It has to be transfered.
    1 0 .   T r a n s f e r o f   P l a n
    With Transfer of Covered Equipment to New Owner. Subject to the restrictions set
    forth below, you may make a one-time permanent transfer of all of your rights under the
    Plan to another party, provided that: (a) the transfer includes the original Proof of
    Purchase, the Plan's Confirmation and all of the Plan's packaging material, including
    printed materials and these Terms and Conditions; (b) you notify Apple of the transfer
    by sending, faxing or e-mailing notice of transfer to Apple Inc., ATTN: Agreement
    Administration, MS: 217AC, 2511 Laguna Blvd, Elk Grove, CA 95758, U.S., fax number
    916-405-3655 or [email protected], respectively; and (c) the party receiving
    the Plan accepts the Terms and Conditions of the Plan. When notifying Apple of the
    transfer of the Plan, you must provide the Plan Agreement Number, the serial number of
    the Covered Equipment being transferred and the name, address, telephone number and
    email address of the new owner.

  • How can Icheck which Apple IDs my serial number are registered to?

    My iPod Touch model A1367 was recntly stolen. I came to iTunes to see if could ever see who has been recently using my device so that I may track it down. I went to My Support Profile > Register & Add Products and typed in my iPod Touch's serial number, but apparently this message comes out "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products". I was wonderinng if I could see all the Apple IDs that have been used on my iPod. So can I... somehow?

    There is nothing you can do. Apple will not help. Just report it to the po\lice and change the passwords for all accounts used on the iPod.
    Reporting a lost or stolen Apple product

  • Serial Number of my Macbook Pro is registered to another Apple ID

    Hi everyone!
    I tryed to register my Macbook Pro in my support profile and found out that:
    "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out."
    I don't have any other Apple ID for sure. I've bought my macbook in used condition through some not official organization, that sells used computers. And there is no way to find out former owner.
    What shall i do?

    I found the answer in other discussions, sorry for interrupting

  • My Support Profile says iPhone 4S is registered to another Apple ID?

    I am trying to register my iPhone 4S to my Support Profile and I'm getting this message:
    According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID? Find out.
    This doesn't make any sense because I know that I am logged into my one and only Apple Account on my phone. How would I fix this? Or figure out what is wrong?

    You do have two Apple ID's...if you setup a 4S, you would have had to use an Apple ID that is a verified email address. rooroo17x2 is also an Apple ID.

  • HT5787 What do I do if my iPod was stolen and I checked my support profile and when I entered the serial # I got a message saying it has been registered to another Apple ID? Is there a way to find out that Apple ID so that we can locate the iPod?

    What should I do if my iPod has been stolen and when I checked my support profile and entered my serial # and I received a message that the serial # had been registered to another Apple ID account? Is there a way to find out the Apple ID that it was registered to? I have already checked find my iPod and it shows my iPod is offline. I have already filed a police report.

    No, sorry, there is no way you can get that information. The police perhaps could, but it would probably require a court order and it's unlikely the police will go to those lengths unless they have reason to believe that this theft was not an isolated instance and hence worth more of their time than the single theft of an iPod.
    Even if they got the ID, it may well just be yours. Apple's registration database often contains such errors; I get the same message for some of my devices when I know I registered them to my Apple ID and the devices are all still right here.
    Regards.

  • Cannot add mac pro to my products as serial number is associated with another

    I cannot add my mac pro to my products as serial number is associated with another Apple ID.???

    This is a User-to-User forum. We have no means to escalate such problems.
    You will have to contact Apple directly, such as Customer Service.

  • 2 of my devices registered to another Apple ID

    I was registering my apple products to my Apple ID and my iMac and iPod touch could not be registered, it says "According to our records, this serial number is associated to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other added products. Not sure if you have another Apple ID". I don't understand why cause I have already registered some other devices as iPhone and Apple TV.
    Would appreciate if someone could help me!!

    Are you the original owner of the devices which say they're registered to another Apple ID? You will need to call Apple or go to the store to have this straightened out.

  • Apple company please detect or track who is using on this device this is the serial number CCQJRCPNF4JR please detect or track if who is person is this?

    apple company please detect or track who is using on this device this is the serial number CC******4JR please detect or track if who is person is this?
    <Edited by Host>

    The only way an iOS device can be tracked is if you setup Find My in Settings > iCloud before it disappeared...then you have to login to your iCloud account, click Find My Phone, and see if the device shows up.  It will only show up if it is turned on and connected to the internet.
    There is no other way to track or locate a device.

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