Adding Sales Order to Service Call Expense

Hi,
Does anyone know how to add a Sales Order Document to a Service Call Expense?
Please help me.
With Regards
B.Ravi Shankar

One can do using attachment or else you have to link it using programming.

Similar Messages

Sales Order to Service call link

I am attempting to design a process for a client that uses services calls. My main question is, is there anyway to tie Sales Orders in with a Service call? If I go to Expenses under the Service Call form and select New Document, I have options for Delivery, Returns, Invoice, etc. Does anyone have a recommendation for tieing in Sales Order documents?

Hi
Regarding your concern:
My main concern is that they will like to see the Items and Labor broken out separately within expenses in the same manner that an invoice operates.
In this case , you can just customise your PLD for Sales Order .It is pretty easy and if you are partner working with customer ,solution is provided in elearning session or expert session . Since Sales Order is nothing with related with Journal entry , so it is just the matter how you want to present it to your customer .
Thank you
Bishal

Creation of Sales Order and Service Contract from Inbound IDOC

Hi Experts,
My requirement is to create a Sales Order as well as a Service Contract from one Inbound IDOC. I am getting the Inbound IDOC from a third Party. The message type is ORDERS and Basic Type is ORDERS02. How ever i am using an extension type IDOC which carries all the required data for Sales Order and Service Contract. My requirement is like, to create a Sales Order first.
I have created a Z FM which is attached to the Process Code and subsequently to the message type. Inside the FM i an calling FM 'IDOC_INPUT_ORDERS' for creation of Sales Order. After that i am changing the IDOC data for the Document Type. I am changing the document type which is responsible for Contract Creation.
Then I am again calling the FM 'IDOC_INPUT_ORDERS' for creation of Contract with the help of IDOC data. But here the Contract is not getting created. It's getting failed during the Batch input session.
I need to solve this problem as soon as possible. Please help me. If there are any other options also please share.
Thanks in Advance.
Regards,
Priyabrata

Actually there is problem with BDCDATA. Inside the FM it's calling transaction with help of BDCDATA. If i am creating a Sales order or contract alone its creating successfully. But when i am trying to create both, it's retuning sy-subrc '1001' after calling the transaction on the second attempt. Is there any problem with BDCDATA like we can't handle with less time gap? Please help and give your inputs.
Regards,
Priyabrata

How to create service items and sales order for service contracts.

Hi,
I have created item using Purchased Item template and one more item(service item) using service /warranty program template. Then I have used these items to create sales order with service item in it and closed that order , but Iam not getting this order in service contracts. Is this right way to create sales order for service items. I
item name:- personal_computer
copied from purchased order template. service is enabled and install base is checked and enable service coverage is enabled.
item name:- service_item
copied from service /warranty program template
service is selected to inactive,
service type: service
duration: 1 year
template: Gold
and saved the item.
Then I have used these two items in sales order for service contracts. But that sales order is not hitting in service contracts. Is there any error with item creation.
Thanks,
Bharat G.

Following SAP Notes to be referred for Service Tax:
1. 778976 u2013 Service Tax and Ecess on Service Tax
2. 1032265 - SEcess on Service Tax
Regards
AK

Sales order from Service Contract?

Dear SD Guru,
Can I created Sales Order from Service Contract? I would like to create a sales order from service contract (MV) and I need to generate billing from the sales order. MV-> OR-> F2. No Resource Related Billing involved.
Thanks,
Soo

Hi,
I think this can be achieved, if you do copy control from order to order in VTAA.
Thanks
Krishna.

How to link Sales Order with Service Contract and then with Install Base?

Hi Friends,
1) I would like to know the integeration process from sales order to Service Contract and then with Install Base.
2) I couldn't see anything enabled in Service Tab in Order Lines, its grayed out. Is there any set up/profile option to get it enabled?
3) How can we create AR invoice from Service Contract?
Please let me know if anyone has idea on this.
Thanks in Adavance,
Vara

Dear Sid,
Thanks for your promt response.
Let me explain you what I did.
1) I have booked a Bill Only sales order which has one order line, mentioned it as Service Item and provided the same details in Service Tab in Order lines. Now Line status is "Fulfilled"
2) Then Submitted Workflow Back Ground Process for OM Order Lines and it has created an AR Invoice and closed the line
3) And then submitted "Service Contracts Order Capture Integration Program" from SErvice Contracts Responsibility and it completed normal.
4) Now I went in to Launch Contracts Window and queried with the sales order but couldn't see any contract created
5) Then I went in to Reprocess Order Window and found this order shows an error message as "Referenced Product not present in the Installed Base", then I tried to reprocessed it, but the same error message again.
Here I have few doubts:
1) Are the AR invoice and Service Contract Billing Invoices same?
2) In above scenario AR Invoice has been created, I would like to do the billing from SErvice Contracts and need to create an Invoice in AR? how can I do that?
because as you explained in one of my questions earlier, A Single Invoice can be created for the whole duration of the contract. I want to do that and trying for the same.
3) Regarding the above error message, how can I resolve it and create the service contract against that Order?
Thank you so much for your helpful answers.
Regards,
Vara

LSMW for open notifications,open sales order & open service order

Hi Gurus,
Can anyone please tell me how to go about writing LSMW's for open notifications,open sales order & open service order.
This is for service processing in CS ,where has the scenario is
Create Notification (IW51) --> create Sales Order(Multiple Line Items) ( VA02) --> Create Service Order ( IW32)
Service order is automatically (Item Proposal) generated w.r.t Sales Order (multiple line items)
How to I do the recording for transactions in such a scenario.
Please suggest!
Thanks!
Vinod

you can use the below LSMW IDOC method
SALESORDER_CREATEFROMDAT2       Sales order: Create Sales Order
SERVICENOTIFICATION_CREATEFROM Create service notification
SERVICE_CREATE                  Creation of a Service Master Record
CARNOT                          Delivery: Shipping notification
DESADT                          Shipping notification
DESADV                          Delivery: Shipping notification
INOTIF                          Notifications
INTUPD                          Notification Status Update
ISU_ADVICE                      IS-U Deregulation: Notification
ISU_CHANGE_REQUEST              IS-U: Notification of Change to
ISU_MAINT_SO                    IS-U Dereg.: Notification of Dev
ISU_REMITTANCE_ADVICE           Transfer Notification

Problem with sales order and Service order

Dear Guru's
We have a real problem with sales orders and service orders and how we treat these. For a project that uses a WBS, it's not a problem to manipulate SAP to give us a list of shortages (orders with no or limited supply) for each order, but for some reason our after sales orders and our service orders do not work this way.
Thanks and Regards,
Deethya.

CLOSED

How material transfers from sales order to service order

Hi All,
In case of sales order (Debit memo request or quotation) created from service order, material in service order is transferred to sales order via DIP profile.
but in case of,
service order created from sales order how the material flows from sales order to service order.
In customer service module.

If Service Order gets created from Sales order, operations & components are transferred to Service order through Service Product assignment in Sales Order.
Service Product will be created in MM01 & this will be linked to Task list in OISD. By assigning this Service Product in Sales Order, Service order will be created automatically with the assigned Task list.

Difference between sales order and service order?

Hi Gurus
Whatu2019s the Difference between sales order and service order?
Thanks.
Kumar

Check below help link for defination and difference in Sales and Service order.
http://help.sap.com/saphelp_crm70/helpdata/en/17/99fb62928c46c28c10f3ebc52fdfa8/frameset.htm
http://help.sap.com/saphelp_crm70/helpdata/en/ce/6874bcf29742c395c5e5fae19a0c68/frameset.htm

Customizations about sales order from service notification

We can create sales order from service notification. I have 2 questions about this subject:
1. How can I choose the type of the sales order? Where is its customizing?
2. How can I hide or make visible the button of "Sales ord." ?
Thanks in advance for the answers....

Hi,
Check the setting in the ODP1 transaction for the sales order assigment with service notification.
Regards,
Raj

Creation of Sales Order from Service Order

Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
            BUSINESS_OBJECT         = 'BUS2096'              " Debit Memo
This BAPI is working fine and giving the Sales Order Number as a pop-up for information.
But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
          CALL FUNCTION 'STATUS_CHECK'
            EXPORTING
              objnr             = caufvdg-objnr
              status            = stk_vkt
            EXCEPTIONS
              object_not_found = 01
              status_not_active = 02.
          subrc = sy-subrc.
        ELSE.
        ...ansonsten kann man das an NETZKONT erkennen!
          IF caufvdg-netzkont EQ con_kont_kopf.
            subrc = 02.                "kopfkontiert
          ELSE.
            subrc = 00.                "vorgangskontiert
          ENDIF.
        ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.

Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order.

Sales Quote and Sales Order for Service Module.

Hi All,
I have a scenario with one of the customer where they have a Service Department. The customer is into installation and servicing of Air conditioning systems.
The scenario is as mentioned below:
Customer does the installation of Air Conditioning work and then provides service to the same, if contract mentioned that service is also to be provided by same team. There are also times when the customer quotes only for Servicing of the Air Conditioning in the Projects where the installation is not done by them, but a third party. In such case the customer sends his Sales Quotation for taking up the Servicing of the Air Conditioning (AMC for a year), to be provided to the principle client. If he wins the opportunity then the same will be transferred to Sales Order.
Now in SAP Business One the Service Module starts only with Service Contract and Service Warranty Templates. This is considering that the equipments are delivered by the Contractor him self. This scenario is fine.
But for equipments which are not delivered by the customer, then manual Customer Equipment Card can be prepared and then service contract created to it. But here there is a disconnect between the Quotation that they send to principle and attaching the Sales Order, if the Service Bid is won by Customer. If i need to keep a reference as to which Sales Order was received by Customer from Principle in Service Contract, there is no provision for same.
Is there any way i can do it other than creating a UDF and linking the sales order number to Service Contract and not developing any screens for same?
Require all your valuable inputs..
Regards
Rohan S. Kamble

Hi Rohan........
There is no such standard field in Service Contract to attach Sales Order. You can create UDF else you can have FMS and map it to remark field.
And when you copy it to service call you can attach the same SO at Activity level or it will be attached automatically as yiu are defining it into the service contract.........
Regards,
Rahul

Dectivate pricing condition for sales order not service order.

Hi,
We are on ECC6.0 and CRM5.0
I need to add new condition type to the existing pricing procedure.It should be activtaed only for service orders and not for sales order.I can achive this by adding new requirement in pricing procedure to limit this condition type based on order type.
Example: if KOMK-AUART eq ORDER_TYPE.
sy-subrc = 0.
But I don't want to do this,because I would need to change this requirement everytime I add new service order type.
Is there any field in Pricing structure KOMK bu using which we can achieve this. ?
Please suggest any other idea by which I can achieve this
Thanks
Dona

Currently ,we have one pricing procedures for both the scenarios...
We control if the perticular condition type to be active or not by writing a requirement which checks the order types.
This has been done this way because we built the pricing procedure in ECC and tranfer it to CRM.Also we donot have service orders in ECC.
any further alternatives guys..

How to deduct my Penalty amount in Sales order (Customer Service)

Hi All,
We have a Service contract to bill the customer monthly based on the usage of our Equipment. It has three components.
1. Usage no. of units produced during the month of Billing @ Rs.100 / unit
2. Bonus amount on stoppage hours due to Customers (lack of input or power)@ Rs.300 / Hr
3. Penalty amount on stoppage due to Service provider (lack of spares or Service Engineers) @ Rs.200 / Hr
We created a Service contract with three Service materials (line items) with agreed rate as Condition value.
Daily we recording the reading above 3 parameters using Measuring point of the Equipment. We have a report to get monthly total of Productivity, Stoppage due to Customer, Stoppage due to Supplier.
We are thinking to create a Sales order every month (will copy the rate from contract) and enter the readings (manually) in the Quantiy field.
If I enter the Condition value -200 for third parameter (Penalty), system accepts and reflected in Sales order too.
Request to verify my flow and correct me If I am wrong.
Other solutions are also welcome.
Thanks in Advance,
Babu

Any thoughts?...
Babu

Adding Sales Order to Service Call Expense

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