Adding song to PSE10 Slideshow crashes program.

Very simple issue, hopefully a simple fix.
My customer had a Windows 7 C2Quad system, upgraded to a custom built AMD FX Quad system. On the old system, he had both PSE8 and PSE10 Installed. He was able to add songs from his iTunes to a PSE10 slideshow no problem.
Now with his new system, he only has PSE10 installed, and when he adds a song from iTunes to a PSE10 slideshow, it freezes and crashes.
I don't have the computer in front of me, and these are notes coming from him. Any ideas? Is there some conversion utility or codec he might be missing? When installing PSE10, it was simply installed from Disc 2(the x64 disc), and no other disc was inserted. Again, PSE8 is not installed. He is using Win7 x64.
Thanks gents!
-Blacker.

I will forward that idea to him, thanks! The only reason I'm not sure that's going to be the reason is he said he was using the exact same files(meaning, same songs) from the old PC. The files were transferred from the old PC to the new one, but I wouldn't think that would cause any issue.

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Thanks SD, I think that one sounds an authentic
workable fix. I shall try it out tomorrow and if it
works for me reward you with points.
AW
Thanks so much for the thought, Alan!
You can't award points unless you start the thread with a new question.
No worries-that is not why I try to help here. I do hope that the suggestions work for you!
:)Sue
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Adding song to PSE10 Slideshow crashes program.

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