Adding trim marks in Illustrator causing document to print as a smaller size

If anyone can help me with this issue I've been having I would greatly appreciate it!
I created a document in Illustrator which has 2 artboards, each 5 x 7 with a .125 bleed and trim marks (that I created once I saved it as a PDF)
Now, when I print the file in Illustrator, it prints normally- as two 5x7 artboards with trim marks and everything. When I try to save it as a PDF in Acrobat and print it from there, it prints the two artboards with trim marks but they have been downsized to 4 x 6. Adobe asks me on the phone today..."how do you know they are not printing as 5 x 7" Well, because I measured it.
What I did figure out is that it is definitely the trim marks that are causing the problem because as soon as I remove them, it prints true to size.
Anyways I need to print everything in PDF form so I can send it to my clients, so they can open the PDF and easily print it with the trim marks for easy cutting.
Adobe says it COULD be a problem with a printer setting, but Epson is saying there is nothing else I can do as far as the printing set up goes. I have an Epson Stylus Pro 3880 if this helps. So apparently I'm doing something wrong in Illustrator or Acrobat.
Has anyone else had this issue?

Create the trim marks in Illustrator, not Acrobat.  In Illustrator, create an invisible holding line around the artboard ( i.e., no fill, no stroke @ 5x7 size > then lock it in place ).  Make sure no elements fall outside the 5x7 size.

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