Adding VG224 in Call manager

We have to add an VG224 in CUCM..and there is a MAC id need to be add. How we are gonna get that MAC, is there a command while logging into vgw that we need to give to get that MAC.

You can get it by issuing "sh interface" on the GW.

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Bulk adding IP Phones in Call Manager 5.1

Does anyone have experience adding end users in Bulk to Call Manager 5.1? If so can you show me the CSV file format for this? We will be adding over three hundred new IP phones to our call manager and we have all the Mac addresses already, we just need to create all of the phones and directory numbers in Call Manager.
Any guidance would be great.
Thank you.
Rgds,
Vicky

Hello and thank you for your post. Unfortunately I have only just now had a chance to look at your post. Can you please renew my access to this download??
Please get back to me. Thank you again.
Rgds,
Vicky

Can't remove registered ephone in call-manager-fallback

This ephone and dn keeps registering so long as call-manager-fallback is not shutdown.
RTR001#show ephone registered
ephone-1[0] Mac:0FD4.9DA0.D415 TCP socket:[1] activeLine:0 whisperLine:0 REGISTERED in SCCP ver 6/5 max_streams=1
mediaActive:0 whisper_mediaActive:0 startMedia:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0 caps:7
IP:10.32.21.183 * 26602 SCCP Gateway (AN) keepalive 4 max_line 2 available_line 1 dual-line
port 2/0/21
button 1: cw:1 ccw:(0)
dn 2 number 4851 CM Fallback CH1 IDLE
Preferred Codec: g711ulaw
Lpcor Type: none
The MAC 0FD4.9DA0.D415 identifies port 21 on a Cisco VG224. After shutting down that voice-port, the ephone doesn't register when call-manager-fallback is enabled.

Well, that is one idea that I've already had, Linc, but I'm reluctant to use the "nuclear option" for obvious reasons. I'm actually wondering now if the Secure Cert / OD problem is affecting Profile Manager. See this thread: https://discussions.apple.com/message/23686348#23686348

Do I get full conference call management options on iPhone 6 model A1549 if using it with GSM carriers?

I have iPhone 6 model A1549, bought from and currently using with Verizon. You all must be aware that we can use the same phone for GSM carriers like at&t as well. Now we all know that some of the features related to conference calling are not available on CDMA carriers, like we cant have more than 2 callers, and we can't manage conference calls by making the conversation with one party private for some time and again switching back to conference mode, disconnecting a particular party instead of having to end the entire call etc. reference link- iPhone: Understanding phone features - Apple Support These features are available on GSM models and carriers, I just wanted to ask if I use a GSM SIM from a GSM carrier on this model, do I get these additional conference call management options or I am restricted to Verizon like experience while being on at&t (and while using the at&t SIM in this model)

Yes, I am dealing with this right now on at&t with a 6 plus. I've been down the same road as you. I got it to work with a windows phone yesterday but not my 6 plus when I switched back to the iPhone. My wifes 6 works fine. I believe it is an at&t issue and not an 8.3 issue. After dealing through several levels of support at at&t, they are telling me it has to do with their transition to hd voice. Some people are having this issue because they are updating their system and some peoples phone profile, on phones that have hd voice capabilities, are not getting added to their line and call forwarding will not work without it. I have a trouble ticket open to their engineering dept and they promise it will work for me on or before the 24th of april. Engineering has to build my phones profile so call forwarding will work with my iPhone.
This is frustrating because like you, I need to forward my calls because I have no signal in my office and need to forward to another phone so I can get my calls. If at&t would quit dragging their feet and enable wifi calling, this wouldn't be an issue for me. I would suggest you put more pressure on at&t and escalate this until it gets resolved. Or put your sim in a phone that does not have hd voice capability and see if it works then.
Good luck. I'm keeping my fingers crossed this will be fixed for me on or before the 24th. We'll see.
EDIT: I see you did put it in another phone and it worked. That backs up that the issue is at&t and their hd voice upgrades. They had no explanation as to why some work and some don't, but have them make sure a profile for your phone is on the line. If not, they'll need to build one for the phone so that it''l work. At least that's the story for now. Like I said, I'll know more in a day or two.

Printing from call manager

I like to print the help screens and also print the screen displays while in Call Manager. The network engineer did not recommend this. We tried it anyway - we added a driver and defined a printer but sometimes it would cause the IExplorer to spike the CPU up to 100 percent. Any suggestions on how to print?

Not sure why you need to be on the server it self to do screen captures. Everything is doen through the Web interface.
From your desktop, load a program that captures screen shots. I use "screenhunter" I can press F6, crop the picture and save it and one click to a designated folder. I have created a couple docs for my clients this way, not having to be on the server at all.
Remember, the console at the server for CCM, you should hardly ever have to log into for day to day administration. Everything is done through IE at your own computer.
Loading other software, print drivers, etc onto CCM is probably not supported by TAC anyways.

Anti-virus on UCCX/Call Manager

Hello I have been asked a questiona bout adding Anti-Virus to our Phone System Environment.
We have Call Manager 7 and UCCX 7.
What are the best practices for doing so?

The Compatibility Matrix has a section for Security/AntiVirus Software will tell you which AntiVirus is official supported: http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
The best practices guide simply mentions "Cisco does not permit any unapproved third party software on the UCCX server. Only Cisco approved anti-virus, anti-spy ware software should be used along with the compatible version of Cisco Security Agent."
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/UCCX_Best_Practices.pdf

Device Protocol in Call manager

Hi,
While adding phone manually to cisco call manager I didn't have option to select SCCP.
It's taking SIP by default after giving the MAC address, Is there option to enable to choice of protocol back.

Hi Puneet
Which phone are you trying to add. Some of the phones such 99XX series phones and then some from 89 series , 3905, 8831 and some others only support SIP , hence they do not give you option select protocol while adding.
The one's which support both such as 7965,7975 etc ... can changed between sip and sccp by deleting and re-adding them to CUCM with correct protocol selection during the add process.
Regards
Aditya Gupta

Cisco Call Manager 5.1 and Cisco VoIP Gateways

Hi,
I have Cisco Call Manager 5.1 with Cisco 2800 series routers as a ISDN gateways and Cisco VG224/ATA 186 as POTS gateways. While Cisco Call Manager collects call statistics from 7900 series SCCP handsets managed by the Call Manager (number of VoIP packets, dropped frames etc.), it shows only one side of the call as it does not collect statistics from the Cisco routers (configured as H.323 gateways), the Cisco VG224 (with ports configured as H.323 gateways and as a SCCP devices) and Cisco ATA 186 (configured for SCCP).
Is the collection of these statistics possible? What needs to be done?
Thanks,
Paul

Update: Logging of QoS/Call Management Records (CMR) to Call Manager CDR database is not possible with H.323 gateways; only MGCP gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a008020650a.shtml#qa4
Anyone know how to get the Cisco router gateway to log these statistics anyway using standard router logging mechanisms (e.g. syslog)?
Anyone know about calls to SCCP ports on Cisco VG224 or ATA 186?
Thanks,
Paul

Hunt Group with Pots lines in Call Manager

Hello all. I have a site with 12 Pots lines. It is all configured via Call Manager. We are using mgcp. I asked the telco to setup the numbers to hunt which they said they did but still when I call the main number second time it just rings and eventually get some voicemail that is not from the call manager. I think I need to setup Hunting in the Call Manager? Is that correct?
Line Group --> Add the extensions in here and set them up to hunt?
Hunt List --> Create a Hunt list and associate a Line Group with it?
Hunt Pilot --> I add all the extensions in here?

Let's take one step back. What are you trying to accomplish? I am assuming you want to market one number but have the ability to accept multiple calls on that number. If that is the case, having the telco set up a hunt is the way to go.
Beyond that, where do you want those calls from the PSTN to route? Are you wanting those calls to ring a hunt group on your side? If so, you will need to do the following:
     1. Configure a Line group. (Call Routing -> Route/Hunt -> Line Group) This is where you will be adding the extensions. You will also need to specify a distribution algorithm. The distribution algorith, is where you will be choosing how you want the extensions to ring. For instance, if you set the DA to broadcast, every extension in the line group will ring at the same time. Click Help --> this page, while you are in the line group configuration page to get more information about the settings you can modify and different algorithms you can use.
     2. Configure a Hunt List. (Call Routing -> Route/Hunt -> Hunt List) You will need to create a new Hunt List and add your line group to it. The hunt list is evaluated in a top down fashion. You can get pretty tricky with multiple line groups with different distribution algorithms in your hunt list, but if you just want something basic,just add the line group you made.
     3. Configure the Hunt Pilot. (Call Routing -> Route/Hunt -> Hunt Pilot) The hunt pilot will be the dialed number that triggers the hunt group. Make sure you select all the required settings. You will be selecting the hunt list you just made in this configuration page. Be sure to set a maximum hunt timer and final destination so that the calls do not just ring forever. You can get pretty granular with the settings in here. Reference the help --> this page document for more information.
     4. POINT THE FXO PORTS TO THE HUNT PILOT. This is very important. Calls to your analog lines will not trigger the hunt group unless you point the ports to the Hunt Pilot. If you are using MGCP/SCCP you will need to enter the hunt pilot in the "Attendant DN" field for EVERY FXO port. If you do not enter a value here, CUCM will have no idea what to do when the port rings. It will not answer the call if there is no value specified. This would explain why your calls were ending up with the telco voicemail service; CUCM was never answering the call.
If you completed the above steps correctly, you should be able to call the main number multiple times and have the calls go to a hunt group on your side, no matter which line the call ends up coming in on.
Let me know if you have any questions, this can be kind of tricky at first.
PS, if the calls were going to a voicemail that wasn't from Call Manager (Unity Connection) call the telco and have them remove voicemail service from the lines, assuming you have configured Unity Connection to handle that.
Hope this helps,
Dallan

Call Manager v10.0

Hi all,
My customer are using cisco telepresence system edge 95 MXP. They want to replace their existing call manager to the newest version of BE6000. Does cisco CM version 10 support the cisco telepresence 95 MXP ? Can anyone show me the reference document.

Hi,
It can be added as a 3rd party SIP endpoint on cucm 10.x. There are a few posts on support community with similar info
https://supportforums.cisco.com/discussion/12316056/tandberg-edge-95-mxp-registered-cucm-105-and-import-tms-144
https://supportforums.cisco.com/discussion/11511746/phone-type-edge-95-mxp-not-found-cm86
HTH
Manish

Can Unity VM support mulitiple Call Manager Clusters

I have a 4.1.3 cluster that has Unified Messaging 4.0. Can I add a 5.1.3 Call Manager cluster and use the same Unity server? All the 4.1.3 users will migrate to 5.1.3 in the future.

If you have done this before and have some good tricks to share please do.
I found the answer, finally, on Cisco and am posting it here in case someone else has the same question.
For Cisco Unified CallManager phone systems, note that Multiple Cisco Unified CallManager clusters
can be added to an existing Cisco Unified CallManager integration in UTIM by adding new clusters to
the integration. Because subscribers are associated with the integration and not with an individual
cluster, adding a cluster to an integration does not count against the maximum integration total. For
instructions on adding clusters to a Cisco Unified CallManager integration in UTIM, refer to the
âCreating an Integration with a Second Cluster of Cisco Unified CallManagerâ section in the applicable
Cisco Unified CallManager integration guide at
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_g
uides_list.html.

Call Manager & CTS-Man 1.8

Hi.
Hoping someone can help.
We have Call Manager running along with CTS Manager Version 1.8. All the systems that are in call manager are in CTS Man except for the the new system we have recently added which is a CTS 1300-65.
We have tried in CTS Man going to the Unified CM settings within Configure and clicking "discover room" but again upon doing this it does not discover this new endpoint.
The new endpoint is setup the exact same as another CTS 1300-65 which is successfully added to CTS so we are unsure why CTS Man is not picking up this system.
Does anyone have any suggestions we could try to get this added?

Can anyone help?

SPA112 use with Call Manager

We have used ATA 186 devices with our Call Manager system for use with fax machines and analog phones in a manufacturing environment. I am hopeful that the SPA112 can be used as a lower cost alternative to the older ATAs.
I have searched for basic configuration information for use with Call Manager but haven't come across anything.
Can these devices be used with Call Manager and is there basic information available on how to configure them?
Thanks.

The SPA112 is essentially the same as the Linksys PAP2t adapter.
They both use SIP protocol, and can be added to Callmanager, but I don't think the SPA112 is supported in this configuration.
I was able to get the SPA112 to work with CallManager by adding it as an Advanced SIP device. That uses more licenses (6 I think).
https://supportforums.cisco.com/thread/2082101
That details getting a Linksys PAP2 device working with CallManager 7.1
I got SPA112's working by using the info in that link. You have to set it all up manually, but it does work.

Hi Team, I wuold like to know if you have any app to make Firefox OS working with cisco Call Manager 10.5. Something like Cisco Jabber for Android or iOS.

I'm interesting on buying a Firefox Smart Phone, but
I would like to know if are any app to install on Firefox OS smart phone in order to work with cisco call manager 10.5.
Something like Cisco Jabber for Android o iOS.
Thanks,

Hi Itech,
If Cisco Jabber has a webapp, or mobile version of their website available, you should technically be able to access it through Firefox OS.
You may also search Firefox Marketplace for an alternative solution:
* [https://marketplace.firefox.com/]
- Ralph

Call Manager 8.0 to 9.1 upgrade

We are currently running Call Manager 8, UCCE 8, and CVP 8. ICM/CTI 8.
We would like to upgrade Call Manager 8 to 9.1 first before upgrading UCCE, CVP, etc., it could be months before these are upgraded.
Does anyone know or foresee any issues if UCCE, CVP, etc., are not upgraded right away after CM is upgraded?
Any comment is appreciated. Thanks.

Look at the UCCE compatibility matrix as you need the exact versions to find out whether they will work together, of ir you'll need a single window on which to upgrade all.
HTH
java
if this helps, please rate
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Adding VG224 in Call manager

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