Additional Charge on CC different than Receipt

Hello.
I recently made a purchase from BestBuy.com. I received an email confirmation with the total amount of the purchase, as I expected it to be. But then, when I looked at my credit card statement, I saw the expected charges AND another charge of a smaller amount. When I called customer service, they couldn't explain why there was an additional charge, they just kept saying that it was part of the cost of the item that for some reason wasn't included in the original charge. When I kept saying I had an email confirmation that said otherwise, the customer service manager was befuddled. He was unable to find the email confirmation that Best Buy sent me, and he declined my suggestion that I forward him the email that I had in my inbox. At the end of the day, I was on the phone for almost an hour and he was unable to help me. I was going to dispute the additional charge thru my bank, but wanted to at least reach out one more time to Best Buy to see if there is anyone who could help me. I can give you all my order details upon request. Thank you.
Sincerely,
James [removed per forum guidelines]

Hello James,
As I typed that I unconsciously read it in my head with a British accent, which made me feel like I was someone from MI6 addressing James Bond. In all seriousness, I am sorry to hear of your possible charge discrepancy with your recent BestBuy.com order. Any confusion you may have experienced is totally understandable. I would be glad to look into this for you further.
Typically, the only time you may see the price you were charged differ from what your order confirmation email showed, is if the sale price of your item dropped before at the time it shipped or when you picked up the item in store. More information on this can be found here.
In order for me to research this for you more, I have sent you a private message to obtain some information regarding your order. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Best regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

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Last edited by Trilby (2014-02-13 20:38:13)

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