Additional Functionality of SAP Cloud for Sales
I had a few questions regarding the range of functionality that the Cloud for Sales offers:
1. Does the Cloud for Sales allow a sales rep in the field to look up certain eCommerce-related-data on a specific customer (ex: what products a customer has recently viewed online, what online shopping carts they've abandoned, what products are in their online wish list)?
2. Does the Cloud for Sales have any "sales guidance" feature--essentially a set of product recommendations that a sales rep can use while meeting with a customer in the field?
3. Can the Cloud for Sales be used to create and edit sales-related documents (ex: promotional materials, proposals, contracts, license agreements and RFPs)?
1. Is supported via a project/custom integration with a ecommerce platform such as Hybris that would track this information. This work is not that difficult as there is already out of box customer master integration with Hybris and C4C as a starting point.
2. The C4C deal finder app is one option. The other option is is RTOM integration which is out of box. You can setup RTOM which can serve up product offers in C4C
3. The best option is to use Jam to do sales doc collaboration and authoring. Again there is also Jam integration which is out of box
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