Additional Tabs in CRMD_ORDER

Hi All,
We are using the solution manager for our service desk scenario.The transaction type - 'SLFN'.
The requirement is that we require to have two additional tabs in the crmd_order transaction.
1.A tab which can have the planned and actual dates of the support message and able to calculate the effort estimation.
2.A tab which can capture the list of trasport requests for the suppot message.(similar to SAP notes in Transaction Data tab)
I have tried to create new screens and sub screens using transaction crmv_ssc.But was not totally succesful.
Please find the details in crmv_ssc
Profile Type -               SRVO
Screen Profile -           SRV_SLFN_1
Tab Strip Panel -          SRVO_HD03
Could any one suggest me as how to go about.I have seen some of the threads,where suggestions were given about using EEWB.Please guide me on this and how the link between EEWB and crmv_ssc is maintained.
Looking forward to a valuable suggestion
Thanks in advance!
regards,
Srinivasa Chakravarthy

Hi,
We have done something very similar. I can point you in the correction. There are too many details to put here in this forum.
The headlines are:
Add additional fields with CRMT_CUSTOMER_H_EXT of course the structures will need to be setup.
Link the defined structures to be able editing and display data in dynpros
Map the structures with data base tables (CRMC_MAP)
then the dynpro has to be established. To achieve that, first a function group has to be created which than will carry out all other changes
Create a new function group called u201CZSD_SCREENu201D, maintain the description
Code an enhanced in function pool
Enhancement (PBO and PAI) Modules for dynpro
Implement the modules Get and put
setup the new screen layout
Create messages in a new message class
Call transaction u201CSE41u201D and enter u201CSAPLZSD_SCREENu201D in the program field name
Integrating the new TAB via screen control, transaction CRMV_SSC
Select u201CCustomer-Specific Program and activate change mode.
Create entry with screen profile type u201CSRVOu201D, save and exit.
As you can see it is not easy to detail here. We were able to do it based on the SAP Press service desk book.
Regards,

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