Addon not loading - B1 Usability Package for all users in SAP Business One

Question

Hello, I am a new admin to SAP B1 and am about to go live in a few weeks. We are running SAP Business One v. 8.80.227.
Envirorment details: Dedicated server for SAP database, and Terminal Server for remote connections.
I have a demo group of users in Active Directory that have permission to Remote Desktop to the TS and load SAP. For now, theses users are local admins on the TS. ( Permissions to be revised once addon issues are worked out ). I am the companies tech, and we have a SAP implementation company leading the project development.
Currently the addons that we are running are CRSB1Addon SAP 8.8 and B1UP from boyumit.
For one of the users in the Active Directory Security Group all the addon's work great. However the other users get the error below;
When logging in the system message window shows the following:
Failed to assign SAP Business One user license to SAP Add-ons. The Add on is configured to automatically load on startup, yet once I get the error, I open the Add on Manager and I don't see the B1UP in either tab at all.
The error on the TS in the log is here:
Log Name:      Application
Source:        Application Error
Date:          18/03/2010 10:55:25 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      OVCL-TS.laurieroptical.local
Description:
Faulting application SAP Business One.exe, version 8.80.227.0, time stamp 0x4b8fadd4, faulting module ole32.dll, version 6.0.6002.18005, time stamp 0x49e037d7, exception code 0xc0000005, fault offset 0x000472da, process id 0x1f14, application start time 0x01cac6a4a2da01c9.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2010-03-18T14:55:25.000Z" />
    <EventRecordID>3778</EventRecordID>
    <Channel>Application</Channel>
    <Computer>OVCL-TS.laurieroptical.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SAP Business One.exe</Data>
    <Data>8.80.227.0</Data>
    <Data>4b8fadd4</Data>
    <Data>ole32.dll</Data>
    <Data>6.0.6002.18005</Data>
    <Data>49e037d7</Data>
    <Data>c0000005</Data>
    <Data>000472da</Data>
    <Data>1f14</Data>
    <Data>01cac6a4a2da01c9</Data>
  </EventData>
</Event>
Any comments would be greatly appreciated.
Thanks
Edited by: dontforgetken on Mar 18, 2010 4:05 PM

Answer 1

hello Ken - Boyum IT has its own License Administration - path of Administration > Add Ons > B1 Usability Package > License Administration...
Do all of the users have a checkmark to give them access???
When a user has only the Main Menu window open, select the "Form Settings" icon and follow the same path on the Form Settings window that is diplayed and make sure they have checkmarks next to the B1 Usability Package to be "Visible".
Are all of the user set to display Boyum IT on their machines???
LOL - I am not technical so I have no idea what that other stuff means...
Hope that helps...
Zal