Address Book issues after updating Z10 to 10.2.1.2977

I purchased new Blackbeery Z10 last week, I updated phone software directly over Wifi by phone (not used computer)
After Update:
No Sim contacts
No phone contacts
unable to create and save a new contact
please provide a solution ASAP
Best Regards
Shailesh Kumar
Solved!
Go to Solution.

Hi and Welcome to the Community!
It sounds like something perhaps went wrong in the update you performed...I'd suggest a clean OS reload via either LINK or AutoLoader:
http://supportforums.blackberry.com/t5/BlackBerry-10-Smartphone/How-to-Reload-your-Blackberry10-OS/t...
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
Article ID: KB23393 How to check the model number and version of the operating system on a BlackBerry smartphone
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Answer Request
Dear joeweather45,
HAR asked a question that matches your expertise. Please respond to this question by directly replying to this email or by clicking the link below.
Question Subject: Troubleshooting Address Book issues using Palm Desktop for Mac (v. 4.2.1) and a T3?
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