Address Book / PocketMac / BlackBerry syncing issue

Hi folks:
Wonder if anyone's expertise could help illuminate what's going on with my setup. I had a BlackBerry synced with Outlook on my old PC, which I recently replaced with a new MacBook. I was able to use PocketMac to easily sync my BlackBerry with Address Book and Mail on the new MacBook- or so I thought.
Turns out there are some fields included with contacts in my BlackBerry that do not appear with the corresponding contact entry in Address Book. For instance, a given contact will have four or five phone numbers listed on the BlackBerry, with only two or three on the Address Book. I thought that by syncing the two devices I would get an exact match for the data on each one. Was I wrong?
Any ideas? Any setting I can change, or workarounds I can use to make the information complete on both devices?
Thanks!
MacBook Mac OS X (10.4.6) PocketMac/BlackBerry

When you go through the sync process, do you see any records that the sync recognizes and says it will move to your Mac?
What happens during the sync?
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