Address book works in Lync Mobile 2010 but not in 2013
Hello,
I successfully deployed external access with an Edge server and Reverse proxy in my environment, but I have a problem with contact search for my Lync 2013 iPhone users. Everything works, except they can't search new contacts. When they try, they have the
following error message "We can't connect to the server right now. Please try again."
The funny thing is that when I do the same with the Lync 2010 iPhone app, it works instantly.
Any idea with that problem ?
Thanks
Alfonso
Hi Alfonso,
Did you sign in with the same account with Lync 2010 for Iphone and Lync 2013 for Iphone?
Please check the user can access the address book service first.
You can run the command Test-CsAddressBookWebQuery with parameter External.
For the usage of the command, you can refer to:
http://technet.microsoft.com/en-us/library/gg398773.aspx
Best Regards,
Lisa Zheng
Lisa Zheng
TechNet Community Support
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