Address error. CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE(550)

Hi,
On a weekly basis we are emailing a file to Vendor. I have set this up to send automatically from the BOXI scheduler but every time we run it, it fails with an SMTP error which appears to suggest it cannot find the mailbox. Vendor assures me the email address is correct.
Could you please let me know if you have any idea on the error.
Error Details:
Address error. CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE_2(550)
Many Thanks,
Madhu

Hi Madhu,
Typicall this happens when there is either an invalid email address or the SMTP server can not be reached.
There are a couple kbase articles on this issue you may want to check out:
[http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=5855111&sliceId=&dialogID=23752242]
[http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=1950840&sliceId=&dialogID=23752242]
[http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=http--supportbusinessobjectscom-communityCS-TechnicalPapersNoNav-ce10smtppdfasp&sliceId=&dialogID=23752277]
Jason

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Address error. CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE_2(550)

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Address error. CrystalEnterprise.Smtp: SMTP_E_MAILBOX_UNAVAILABLE(550)

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