Addresses in Address bar drop down menu do not load when clicked on, do not load when arrow presssed or when enter is hit. nothing typed in bar works

nothing I type into the address bar work, no choice picked from the address bar drop down menu works.... this is very annoying for my wife and hence it makes it annoying for me
tried to restart, does not help.

Do you have that problem when running in the Firefox SafeMode? <br />
[http://support.mozilla.com/en-US/kb/Safe+Mode] <br />
''Don't select anything right now, just use "Continue in SafeMode."''
When in Safe Mode... <br />
* The status of plug-ins is not affected.
* Custom preferences are not affected.
* All extensions are disabled.
* The default theme is used, without a persona.
* userChrome.css and userContent.css are ignored.
* The default toolbar layout is used.
* The JIT Javascript compiler is disabled.
* Hardware acceleration is disabled.
If not, see this: <br />
[https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems]

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