ADE - Adobe DRM Error

While we try to open a pdf docuement it gives out the following error
Adobe DRM Error
               System: 7
               State: 4
               Class: 15
               Code: 57
               Message: Error on request or response from server.
               Please check your network connection and try again.
               Scroll below or view error.log for more details.
               Your Adobe software could not be activated.
               The Adobe DRM Activator is temporarily unavailable. Please try again later.
               --- end ---
FYI - We have tried thru open gateway (ie.. without any firewalls)
Pl. Any help / Suggestions

This error indicates that you are trying to open content that was purchased using Adobe Content Server 3. Unfortunately unless you already have an activated copy of Acrobat/Adobe Reader version 6 or 7 (above version 7 will not work), that can read the content, there is no way for you to access that content anymore.
Depending upon where you purchased the content, you may be able to contact them to get a redownload.

Similar Messages

Adobe DRM error when opening a digital book

Hi. I receive the following error when I attempt to open a digital version of a book that I purchased a few years ago:-
Borland_C___Builder__The_Co.pdf:
Adobe DRM Error
System: 7
State: 4
Class: 15
Code: 31
Message: Error on response from server.
Scroll below or view error.log for more details.
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 555
Fault location: 15
--- end ---
Can any one help me to resolve it please?
Marcus

What a truly awful policy.
So, here I am coming back to an ebook I purchased three years ago, only to find that it's *my* fault I cannot access the book I paid for, because I should have been studiously following the intricacies of your petty updates and server migrations, or else I simply lose my rights to access the book (access rights, by the way, that are apparently now controlled not by the author -- whom I know personally -- or the publisher, but by you clowns at Adobe!?!).
Really lame, adobe. Really lame.
I should have bought the hard copy, which I could have taken off the shelf whenever I wanted, years after purchase, without having to worry about whether or not I migrated my license to whatever server, etc etc.
Really appalled by this.

Activation problem: Adobe DRM Error System: 8 State: 4 Class: 65 Code: 59 Message: VE error 59

Hi,
I bought a book yesterday and I was able to open it in my vista machine. I have a second computer and I can't open my book there. I get this error:
Adobe DRM Error
System: 8
State: 4
Class: 65
Code: 59
Message:
VE error 59
--- end ---
I already downloaded Adobe Digital Editions 1.5 beta 2, and went back to acrobat reader 6, activate from aractivate.adobe.com, but nothing seems to work. What can I do?

System 7, code 31 is always a networking problem. Meaning something on your network is preventing the book information from getting to the rights-management server (or from the rights-management information getting sent back)
You can check firewalls, security software, etc to see where the blockage might be, or work with your network admins if you have them. See 'Error "Adobe DRM Error" when you activate Digital Editions or access an eBook" at http://www.adobe.com/go/kb402747
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Adobe DRM Activator error (client code 31); HTTP code 404. Fault location: 15

dear all,
a few years ago I installed and configured Adobe Digital Editions. I bought some ebooks as well. Meanwhile I have switched my computer. And today I discovered my ebooks. I clicked on them and the system tells me that I have to install ADE and to activate the computer. So I successfully downloaded ADE installed it and activeated it.
ADE immediately shows me all the books I bought years ago. Then I clicked on the books I wanted to read. A window popped up which told me that the book is no more available - due to a changed path. I found no possibility to change an existing ADE configuration.
I opened ADE and added a book I bought by opening the option to add a file and openend the ebook on its new location. The ebook was loaded, authorized and I could read it. Clever - I thought. Thats the way to clean up my library. First lets delete all the ebooks in the library with the broken location. Afterwards lets add it via the option to add ebooks. Thats what I did. I deleted all the ebooks first. Afterwards I wanted to add all the books like I already did it with the first one. But - I no more could do that!
This is what I get:
Your Adobe software could not be activated. HTTP error on Adobe DRM Activator request. Adobe DRM Activator error (client code 31); HTTP code 404. Fault location: 15
Does this mean that ADE server does no more authorize my bought ebooks after I had deleted the broken-link-ones from my library?
I hope not ! - This would be awfull - all my books would be gone !!
I hope someone could follow my problem description and hope that there is a simple solution for that.
Thanks,
D.

THIS FORUM SUCKS
NO RESPONSE. MY FIREWALL IS OFF, NO PROXY NO VIRUS SCAN AND DRM CRAP SPITS THIS ERROR OUT...
C___Primer_Plus.pdf:
Adobe DRM Error
System: 9
State: 4
Class: 20
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
--- end ---
ADOBE HIGHWAY ROBBERY.

Adobe DRM Activator error Client Code: 31 - HTTP Code: 500

a few years ago I bought a "C++ Primer" programming book from Amazon. The book is no longer downloadable from Amazon... the DRM version has gone to some other DRM format. THIS IS MY FIRST AND LAST DIGITAL DRM BOOK.
I have not been able to read it although I shelled out a whoppy $45.00 USD. Adobe Digital Edition is stupid and find it awkward to use. I found one copy of the book on my old laptop that appears to be not corrupt. I'm now trying to read it from my desktop (its a 23 inch screen. Adobe suppport SUCKS, I've been at trying to open this DRM book for several Years now. The last time ADE kept kicking back "No internet connection" when I clearly have a one.
Now I'm getting this error pasted from ADE after adding the book to my library (<---stupid term for this but it is what it is). I JUST WANT TO OPEN THE BOOK I PAID FOR. I'm suppose to be able to open this book on SIX different PCs...WTF
C___Primer_Plus.pdf:
Adobe DRM Error
System: 9
State: 4
Class: 20
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
--- end ---

THIS FORUM SUCKS
NO RESPONSE. MY FIREWALL IS OFF, NO PROXY NO VIRUS SCAN AND DRM CRAP SPITS THIS ERROR OUT...
C___Primer_Plus.pdf:
Adobe DRM Error
System: 9
State: 4
Class: 20
Code: 31
Message:
Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
--- end ---
ADOBE HIGHWAY ROBBERY.

DRM ERROR I CAN'T READ MY E-BOOKS

I have the following error when I tried to read my e-books bought from Amazon in years 2003 and 2004
Adobe DRM Error
System: 8
State: 4
Class: 65603
Code: 147
Message:
VE error 147
--- end ---
Somebody knows the solution? It's very frustrating pay for them and can not read them for software problems. Adobe Latinamerica support conclude that these books are not compatible with Digital Editions!!! it's incredible why not?
Their solution was to re-install Adober Reader 6, but it doesn't work either. Amazon said they discontinued their e-book library.
HELP PLEASE!! How can get a real solution and not only excuses!!

Please open a support web case and we'll try to determine the cause of the DRM error. To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions. If you do choose to open a case please include a link to this discussion so the agent can see what I wrote.. I don't know that there's any such thing as a 'no compatible' ebook. It is, however, possible to screw up the book's activations in such a way that it's then unreadable. So, looking at some internal docs, it looks like Voucher Engine error 147 only occurs with Acrobat reader 6, 7 or Digital Editions 1.0. The problem you are seeing is due, unfortunately, to corruption of your vouchers. The solution is to remove the old vouchers and create new ones. o Exit Digital Editions o Delete the folder Documents and Settings/<username>/Application Data/Adobe/Digital Editions/Voucher. o Also delete the file manifest.xml in your My Digital Editions folder. o Restart Digital Editions Digital Editions should re-migrate your books and you should be able to open it again. IIf you bought your books using Acrobat or Reader, then you are done. For books bought with Adobe Digital Editions, you will need to re-download your books. Most vendors are happy to allow this. Again, if you're using ADE 1.5 you're -not- supposed to have this problem. But these are the pioneering days of ebooks, and as with all pioneers, sometimes there are problems. Regards, Bentley Wolfe Senior Support Engineer, Flash/Flash Player/Digital Editions Adobe

DRM Errors

Hello, I am having a similar problem, I am using a MACBOOK PRO and am unable to activate the Adobe Digital Editions. I have tried changing the name of my MACBOOK to no avail.
The Disaster Recovery Handbook : A Step-by-step Plan to Ensure Business Continuity and Protect Vital Operations, Facilities, and Assets:
Adobe DRM Error
System: 7
State: 4
Class: 7
Code: 1
Message:
Your Adobe software could not be activated.
Failed to load XML.An invalid character was found in text content.
At line2column1375
Eden Info: (0x-1072896760) Failed to load XML.An invalid character was found in text content.
At line2column1375
Soap Info: Client : Client
Adobe DRM Activator error.
Server Code: -1072896760
Fault location: 7
Contact customer support.
--- end ---
Please help any adice or guidance that you can provide will be greatly appreciated.

I think your error is different than the known issue described in
"Error: "Failed to load XML.Whitespace is not allowed at this location" in Adobe Digital Editions 1.5 or later (Mac OS X)"
http://www.adobe.com/go/kb406295
Notice that in your case the error message is different. The server code is different too.
Please open a support web case and we'll get somebody to investigate. Also, it might be helpful to know if this happens to just this book, or to all ebooks in your copy of Digital Editions.
To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

DRM Error--Reader/D.E. 8.1

Cannot open an Ebook purchased Jan. '05 from Amazon.com since upgrading to Adobe Reader/D.E. 8 or with more recent upgrade to Reader/D.E. 8.1.
When trying to add Ebook to D.E. library with Reader 8, received the following error message:
Adobe DRM Error
System: 8
State: 4
Code: 8
Class: 1
Message: VE error 8
After upgrade to Reader 8.1, adding Ebook to library receives error:
Adobe DRM Error
System: 8
State: 4
Class: 65603
Code: 147
Message: VE error 147
Is there a simple solution to this? I'd like to be able to read the Ebook again. Other PDF documents open fine. I will also try emailing to digitaleditions.com as seen posted in other topic replies.
Thanks,
Kevin

Jorge,
DRM errors happen for numerous reasons.
I'd suggest opening a support case and we can analyze the error, plus using the technotes on http://www.adobe.com/support/digitaleditions/.
To open a Digital Editions 1.5 Technical Support case, please use the contact links at http://www.adobe.com/support/digitaleditions.
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

ADOBE DRM LOG Error ????

Hello
I have a Question. In my ADOBE DRM Log when im opening a Software the following Error appears.
2010-02-26 11:21:32 Adobe ARM 1.1.5.0 logging started.
2010-02-26 11:21:32 Command Line:
2010-02-26 11:21:32 GetFileVersion(): C:\Programme\Adobe\Reader 9.0\Reader\AcroRd32.exe
2010-02-26 11:21:33     File version: 9.3
2010-02-26 11:21:33    Build number: 0
2010-02-26 11:21:33    Revision number: 148
2010-02-26 11:21:33 ProductCode: {AC76BA86-7AD7-1031-7B44-A93000000001}
2010-02-26 11:21:33 ProductName: Adobe Reader 9.3 - Deutsch
2010-02-26 11:21:33 ProductVersion: 9.3.0
2010-02-26 11:21:33 ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
2010-02-26 11:21:33 ProductInstallDir: C:\Programme\Adobe\Reader 9.0\
2010-02-26 11:21:33 Using default ARM preference AUTO_DOWNLOAD.
2010-02-26 11:21:33 Failed to read UAC setting, defaulting to Enabled.
2010-02-26 11:21:35 Failed to read UAC setting, defaulting to Enabled.
2010-02-26 11:21:35 RevertToAUM property found set in manifest.
2010-02-26 11:21:35    Error Code: 0x3EA 2010-02-26 11:21:35 Init Manifest Data failed
2010-02-26 11:21:35    Error Code: 0x515 2010-02-26 11:21:35 InitUpdateData failed.
2010-02-26 11:21:35 ** Setting Error Condition:
2010-02-26 11:21:35    Error Code: 0x458 2010-02-26 11:21:35 ARM returns ERROR_RESOURCE_DISABLED
2010-02-26 11:21:35 Adobe ARM 1.1.5.0 logging finished.
What means that and how can i fix it?
Thanks for your response
Greetings

Hi - have you made any progress? I have a very similar problem. When I uninstall Reader 9.3 I do not get the error and when I reinstall the error returns. My log is below. I'm running on xp and my problem occurs each time I restart the computer. I thought UAC (user account control) was a Vista function? So, I'm puzzled to see it in an xp log...
Adobe ARM 1.1.5.0 logging started.
[2010-03-13 20:58:27] Command Line:
[2010-03-13 20:58:27] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
[2010-03-13 20:58:27]    File version: 9.3
[2010-03-13 20:58:27]    Build number: 0
[2010-03-13 20:58:27]    Revision number: 148
[2010-03-13 20:58:27] ProductCode: {AC76BA86-7AD7-1033-7B44-A93000000001}
[2010-03-13 20:58:27] ProductName: Adobe Reader 9.3
[2010-03-13 20:58:27] ProductVersion: 9.3.0
[2010-03-13 20:58:27] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
[2010-03-13 20:58:27] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\
[2010-03-13 20:58:27] Using default ARM preference AUTO_DOWNLOAD.
[2010-03-13 20:58:28] Failed to read UAC setting, defaulting to Enabled.
[2010-03-13 20:58:47] Failed to read UAC setting, defaulting to Enabled.
[2010-03-13 20:58:48] RevertToAUM property found set in manifest.
[2010-03-13 20:58:48]    Error Code: 0x3EA
[2010-03-13 20:58:48] Init Manifest Data failed
[2010-03-13 20:58:48]    Error Code: 0x515
[2010-03-13 20:58:48] InitUpdateData failed.
[2010-03-13 20:58:48] ** Setting Error Condition:
[2010-03-13 20:58:48]    Error Code: 0x458
[2010-03-13 20:58:48] ARM returns ERROR_RESOURCE_DISABLED
[2010-03-13 20:58:48] Adobe ARM 1.1.5.0 logging finished.

Adobe DRM Activator error (server code 24)

I updated to the most recent version of digital editions, but uninstalled it due to the fact that it does not support Palm.
I reinstalled the old version of Adobe Reader 7.0. All of my ebooks show up, but when I try to transfer my ebooks to my Palm I receive an error message stating:
Your Adobe software cannot be activated.
A bad session ID was used in the header.
Eden Info: (0x18) A bad session ID was used in the header.
Soap Info: Client: A A bad session ID was used in the header.
Adobe DRM Activator error (server code 24).
Fault location: 12
Contact customer support.
The knowledge base states that Adobe is aware of this issue and I have to contact support.
I uninstalled and reinstalled the program a couple of times but I had the same error message.
I have open two open web cases (#0180655783 on 1/8/09 and #0201592044 on 12/22/09). They both state: "open pending response from Adobe", but I can't get a response (although my case do note that they have been updated???).
When I contacted Adobe via phone they informed me that I could only get assistance by opening a web case. I was assured that I would get a response within 24 Hours! What a bunch of crap!
I really have to have access to my ebooks. I have quite a lot of money invested in books that I cannot access. Some of them I need
for school.
Please HELP!
Operating System: Windows XP Home
Browser: Microsoft IE

well I'm guessing this isn't a question about Adobe Digital Editions 1.5.. I'm guessing your using some older version of Acrobat Reader, yes?
Please post your ebook reader version, and also do you happen to have a Palm device?
Regards,
Bentley Wolfe
Senior Support Engineer, Flash/Flash Player/Digital Editions
Adobe

Error Message "HTTP error on Adobe DRM Activator request."

Your Adobe software could not be activated.
HTTP error on Adobe DRM Activator request.
Adobe DRM Activator error.
Client Code: 31 - HTTP Code: 500
Fault location: 20
I had to reinstall Adobe Digital Editions after a hardware failure. Now I get this message. I can't read any of my purchased PDF books. I hate Digital Editions. Hateithateithateit. Can't escape it however. Too bad there isn't a better alternative product out there.
Does anybody know what in the world this error message means and how it can be fixed?
Garce

Hello,
There is a similar discussion in
http://forums.adobe.com/thread/314591?start=50&tstart=0
Also it's worth checking your firewall isn't blocking visits to the activation server at http://adeactivate.adobe.com. If you can see a 'Welcome to Digital Editions' message then your firewall allows access.
There may also be more information in your firewall logs.
Good luck!

Cannot download ADOBE DRM EPUBs to my PC. Authorization keeps reverting to "no ID" and error "E-AUTH-NOT-READY". Deleting Adept from registry no help.

Cannot download ADOBE DRM EPUBs to my PC. Authorization keeps reverting to "no ID" and error "E-AUTH-NOT-READY". Deleting Adept from registry no help.

Cannot download ADOBE DRM EPUBs to my PC. Authorization keeps reverting to "no ID" and error "E-AUTH-NOT-READY". Deleting Adept from registry no help.

Unable to open eccouncil Adobe DRM

Hi,
ADE used to add eccouncil DRM protected pdfs to the library OK.
However with CEH v 8 pdfs, ADE v 2 reports this error:
"Unable to add document
Errors were encountered in this item"
Any help?

Real answer is I don't know; but a few random thoughts that may help.
Are they Adobe DRM documents?
If they are not DRM open them using a normal PDF reader such as Adobe Reader.
ADE should be able to open non-DRM PDF, but maybe they use a later PDF version than ADE supports?
Or maybe they use some special CEH v 8 encryption rather than standard Adobe DRM?

How to fix "DRM Error 3321" withouting connecting PC to internet?

How to fix "DRM Error 3321" withouting connecting PC to internet?
Currently, we are encountering "DRM Error 3321" because our PCs/Notebooks do NOT have connection to internet for “http://individualization.adobe.com”. Thoese PCs are in isolated network and can NOT connect to internet.
Is there a way to solve this issue without connecting their PCs/Notebooks to internet?
Thank in advance.

Hi Soe,
Unfortunately there is no way to resolve this error without connecting to the Internet at least once. This initial connection is required to create and download the device specific key as mentioned in this post (http://forums.adobe.com/message/6240315). Once you have established that initial connection, you can play content offline assuming your content licenses are constructed correctly. Some content providers will require at least an initial connection to their license servers as well, although once you have the device specific key you can play files protected with PHLS or PHDS without further license acquisition.
If you are content provider, you can find more details on how to do protect your content for offline playback here:
Protecting Content (http://www.adobe.com/support/adobeaccess/pdfs/server/AdobeAccess_4_ProtectingContent.pdf)
Protected Streaming (http://www.adobe.com/support/adobeaccess/pdfs/server/AdobeAccess_4_ProtectedStreaming.pdf)
This is probably not the answer you are looking for, but hopefully this helps a little.
Joe Steele

DRM Error 3321 Causes & Resolution

[ Problem Background ]
Adobe Access DRM needs to download a device-specific key before protected content can be consumed. This step is called individualization. If user is getting error code 3321 it means the individualization step failed.
[ Root Cause ]
The client needs to make network connection to http://individualization.adobe.com in order to individualize. The failure most likely was caused by a temporary network connection failure. To verify: use the browser and connect to http://individualization.adobe.com/flashaccess/i15n/v5 . View the page source. If everything is fine you will see something like:
<html>
<head>
</head>
<body>

</body>
</html>
[ Resolution ]
Make sure the network connection is fine. Pay special attention to any proxies and firewalls which may be in place.
Also, you may add additional logic to your video application to determine if it is able to query the URL endpoing for individualization in the event handler for 3321. If the connection isn't possible, display a dialog to the end user to check for network connectivity issues (to http://individualization.adobe.com) - perhaps they are behind a firewall or in a network that restricts access to the individualization server.
[ Problem Not Resolved? ]
This article details what Adobe believes will resolve 3321 errors. If this hasn't resolved your issue, we would love to hear more from you! Please reply below with the following information:
- If you don't see the <html> code that is shown above, what are you seeing? Please cut & paste.
- Date & time that you noticed this outage
- OS & OS version of the affected computer
- Browser & browser version of the affected computer

I have recently begun having this problem with:
Firefox (32.0.3)
flash (15.0.0.152)
windows 7 pro 64 bit (Version 6.1.7601 Service Pack 1 Build 7601)
(works fine in Chrome (37.0.2062.124) btw)
I have tried uninstalling/reinstalling both flash and firefox a number of times.
I've deleted my firefox profile, and recreated.
I've deleted %appdata%\adobe\flash player\
I've deleted %appdata%\macromedia\flash player\
I deauthorized the computer
Here is my log from the test defined here: Re: DRM Error 3321 Causes & Resolution
http://drmtest2.adobe.com:8080/AccessPlayer/player.html
12:07:41.363 : DRMError event received
Error Code = 3313 [WriteMicrosafeFailed]
Sub Error Code = 1000055
Error Details =
drmUpdateNeeded = false
systemUpdateNeeded = false
12:07:39.504 : Acquiring License
12:07:35.467 : Metadata received
12:07:35.418 : loading metadata from metadata file...
12:07:31.758 : Player mode changed to TVP
12:07:28.186 : DRM Error: 3313 [WriteMicrosafeFailed]
12:07:24.277 : Load http://drmtest2.adobe.com:8080/Content/anonymous.f4v
12:07:07.056 : This swf version is 20
12:07:07.056 : Player Initialized!
12:07:07.049 : Player mode changed to SVP
12:07:06.938 : Can't access local storage: Error #2134
When I change the amount of "local storage" that the flash player can have, it won't "stick". I go back and it is still at 0.
I've added drmtest2.adobe.com to my global list of allowed sites, and that doesn't help.
A screen shot of the permissions for %appdata%\adobe\flash player\
A screen shot of the permissions for %appdata%\macromedia\flash player\
The global storage settings:
Tried adding drmtest2.adobe.com specifically (still didn't help)
I change this to something > 0, click close, re-open it and it is still 0.
I use AVG AnitVirus Free Edition 2014 (2014.0.4765), I've tried disabling it, to no avail.
This is the error I get:
DRM AUTHORIZATION ERROR
Write to the file system failed.
(Error Code: 3313. Suberror Code: 1000055)

ADE - Adobe DRM Error

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