"ADE could not connect to the obtention server. Make sure you are connected to internet" error message.
I am trying to download a new ebook that I bought on ebook.de (already did it before and never had problem) and this error message appears "ADE could not connect to the obtention server. Make sure you are connected to internet". I am connected to internet and my connection is quite good... I have no idea how to fix this problem. Can someone help me?
Hello,
Quickly you can do a check.
Open your browser
Type URL: https://adeactivate.adobe.com/adept/Status
Press enter
You should see something like:
If it says "UP", this indicates ADE will be able to contact activation server.
If not, then, maybe firewall is causing you this issue.
Thanks
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Unfortunately I am running in circles as the result is the same.
Thank you for the link but I have already had this page provided to me by my school. Nevertheless, I followed your advise, downloaded the latest version once again and restarted my computer. Again, I am not able to get my computer authorised, with or without an ID. I get either of the two messages : 1) Microsoft tells me there is a problem with my computer. 2) Adobe tells me I have no internet access and in order to proceed I should gain internet access.
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