ADE Network requirements - License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:

Oh the joy and bliss of DRM'd training material. From my Android I can access the SAP training manual, however, from my work desktop I cannot. ADE is installed, my account activated, I have downloaded a free document (The Adventures of Sherlock Holmes). However, when I try to load the training manual, I get this error:
"Unable to download. Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:"
My theory is that ADE is attempting to access a server through our proxy / web content filter and is being tripped up. I would like to view some log files, understand the network requirements, etc. in order to properly formulate a request to have our network configuration adjusted to permit this content.
ADE Version 1.x had the option to turn on logging (Ctrl-Shift-T, enable logging...) however, in version 3.x, Ctrl-Shift-T does nothing.
Any help is appreciated!

Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
If you get an “error getting license server communication problem” message in Adobe Digital Editions:
1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
2.  Now re-download the book from Overdrive
3.  Enjoy!!
I figured this out after many, many hours of frustration . .  hope it helps!!

Similar Messages

  • Error getting license. license server communication problem: e_adept_document_type_unknown

    I began this day with ADE 17.2 and tried every proffered solution to no avail. The last suggestion was to update to ADE 3.0.
    The exact error message is:
    Unable to download. error getting license. license server communication problem: e_adept_document_type_unknown
    I have tried completely disabling the firewall (domain, public, private) and the problem persists. I have tried running ADE as system admin with same results.
    I've read all the posts on this forum and it appears no one has found a solution.
    Please note: I do not have a proxy, currently all firewalls disabled, no anti-virus software used.
    Windows 7 SP 1 32 bit home premium
    Firefox 27.0.1
    Shockwave flash 12.0.0.70
    Network connection is wifi home network
    Content to be downloaded is PDF from Google Play Books
    Is there anyone who can offer a solution ....
    UPDATE:
    My husband figured out how to disable the firewall on the router and we tested again (and simultaneiously with software firewall disabled). Still didn't work.
    I also created a Firewall Rule specifically for this application:
    GENERAL
    Name: Adobe Digital Editions 3.0
    [x] Enabled
    Action: Allow the connection
    PROGRAMS AND SERVICES
    This program: [local path to]\DigitalEditions.exe
    Services: apply to all programs and services
    COMPUTERS
    [nothing selected]
    PROTOCOLS AND PORTS
    Protocol type: any
    local port: all
    remote port: all
    ICMP: [default]
    SCOPE
    local IP: any
    remote IP: any
    ADVANCED
    Profiles: domain, public, private
    interface types: [default]
    Edge traversal: defer to application
    USERS
    [defaults]
    Authorized: [nothing entered]
    Exceptions: [nothing entered]
    UPDATE:
    I was reading other posts on similar topics and one of the suggestions was to try OverDrive. Since I already have it, I tried it and received the following error message:
    The specified OverDrive media file "[local path]\AppData\Local\Temp\Seams-Unlikely-epub-2.acsm" is not valid. (The OverDrive media file root element is not valid.)
    According to OverDrive's help forum that means the ACSM file can ONLY be downloaded with ADE!
    http://help.overdrive.com/article/0644/What-to-do-if-you-get-an-ACSM-The-OverDrive-media-f ile-root-element-is-not-valid-error-when-using-OverDrive-Media-Console-for-Windows-or-Mac
    UPDATE
    Have learned we have a WNDR4500 router with built-in firewall which can not be disabled. On the NetGear forums, there was the uninformative suggestion to "use DMZ in the router settings" to disable the firewall. In looking at the settings for our firewall, the nearest screen I could find to resemble that suggestion contained the following:
    [ ] Disable Port Scan and DoS Protection
    [ ] Default DMZ Server [192.168.1.0]
    [ ] Respond to Ping on Internet Port
    [x] Disable IGMP Proxying
    MTU Size(in bytes) 1500 bytes
    NAT Filtering [x] secured [ ] open
    [ ] Disable SIP ALG
    I'm afraid this is beyond the scope of my understanding and have no idea what I should be doing here so have made no changes.

    Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
    If you get an “error getting license server communication problem” message in Adobe Digital Editions:
    1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
    2.  Now re-download the book from Overdrive
    3.  Enjoy!!
    I figured this out after many, many hours of frustration . .  hope it helps!!

  • When I open a book in Adobe Digital Editions, I get the following error: Error getting License. License Server Communication Problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN:

    Hi, I bought an e-book in PDF format that uses Adobe DRM.  I've created an account on adobe.com and tried downloading the book in Adobe Digital Editions on the Mac (as well as the bookstore's e-reader--logged into my Adobe account--on an Android device). 
    It tries to download the book but get's the following error:
    Error getting License. License Server Communication Problem:
    E_ADEPT_DOCUMENT_TYPE_UNKNOWN:
    Has anyone come across this?  Any guidance would be most appreciated!
    Thanks!
    Tony

    Please refer to the KB article, Public Knowledge Base

  • License server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN

    license server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN
    Trying to download and open a an ebook. However when downloading the content i get the following error message:
    error getting license. license server communication problem: E_ADEPT_DOCUMENT_TYPE_UNKNOWN
    Please advise how to fix this and actually download the ebook.

    Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
    If you get an “error getting license server communication problem” message in Adobe Digital Editions:
    1.  Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
    2.  Now re-download the book from Overdrive
    3.  Enjoy!!
    I figured this out after many, many hours of frustration . .  hope it helps!!

  • Recd following error when attempt to open ebook using ADE 4.0  : "Unable to Download. Error getting License. License Server Communication Problem: E_LIC_LICENSE_SIGN_ERROR" iMac 10.8.5  Chrome Version 37.0.2062.124

    recd following error when attempt to open ebook using ADE 4.0  : "Unable to Download. Error getting License. License Server Communication Problem: E_LIC_LICENSE_SIGN_ERROR" iMac 10.8.5  Chrome Version 37.0.2062.124
    chat with customer service at book company i purchased file:
    "Me: I installed the proper adobe software, adobe digital editions 3.0 (now have updated to 4.0) on my mac running os 10.85 however I am getting the following error code when i try to open the file:
    "Error getting License. License Server Communication Problem:
    E_LIC_LICENSE_SIGN_ERROR"
    Charles P.: Okay, what you need to do unfortunately, is contact Adobe at  http://www.adobe.com and they will need to get your license issue resolved.
    Charles P.: Is there anything else I can assist you with today?
    Me: title of error is    Unable to Download
    Me: i dont see how that would be an adobe problem?
    Charles P.: I understand, but it appears that the reason for the download issue is because of the license error the license is related to the Adobe Digital editions software. I understand how this could be confusing but it's due to the authorization of the ADE software. Adobe would need to correct your account issue with the license
    Me: ok but i thought this was a free license from adobe??!!  this is just a digital editions reader, right??
    Charles P.: That is correct it is a free license but your account has to be associated with one license and yes the Digital edition is a ebook reader that our ebooks use for you to view

    Well, just for the halibut I tried opening the book again today and , GLORY BE!,  it worked.
    Guess it may have taken overnight for Adobe to OK my license to their free ADE software. Also works now using Bluefire app as the reader on my android phone, although it was a pain
    to get the book file in the right file folder for bluefire to see it.
    I hope that time also heels the issue with all other Error Getting License users.
    panman

  • ADE - Error getting License. License Server Communication Problem: E_STEAM_ERROR:

    So far there have been two threads discussing the same issue:
    https://forums.adobe.com/thread/1626996
    https://forums.adobe.com/thread/1077350
    Up to now, no reply received from Adobe team.
    I have purchased an ebook from Kobo.com  & downloaded the .acsm file there.
    However, when I tried to open URLLink.acsm in ADE, it won't download the actual
    ebook. Instead, I get the pop up error message above.
    Error getting License. License Server Communication Problem: E_STEAM_ERROR
    How to fix this? I've already authorized my computer using my Adobe ID.
    Please help.

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:
    Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
    ADE will be deauthorized now.
    Now Authorize ADE again.
    Windows:
    Choose Start > Run.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key:
    HKEY_CURRENT_USER\Software\Adobe\Adept
    Right-click the Adept key and choose Delete.
    In the Confirm Key Delete dialog, click OK.
    Your authorization will be deleted.
    ADE will be deauthorized now.
    Now Authorize ADE again.

  • ERROR GETTING LICENSE:license Server Communication Problem:E_ADEPT_USER_AUTH

    Bought this book "Frontline Ukraine in epub format" from kobobooks and digital editions will not download it returning the following message:
    ERROR GETTING LICENSE:license Server Communication Problem:E_ADEPT_USER_AUTH
    Kobo help offer no solution.
    I have and still can dowload the other book I purchased some time back using the same method.
    Any suggestions as to how I might download this book would be very welcome.

    Same issue for me and many others
    I had version 1.7 (win 7, 64bit) working fine until this morning.  Books downloaded ok from both local library using overdrive and school library using EBL.  Then one *.ascm file failed to load citing an IO error on network request.
    I followed the instructions at OverDrive | What to do if there is an "IO Error... and this didn't work.  Same error still appeared.
    Next tried upgrading to most recent version of Digital Editions, which migrated in my borrowed books and my authorisation okay.  Tried clearing cache and ensuring every adblock etc still turned off, redownloaded the *.ascm and got a new Check! Activation error....
    I removed my authorisation, then closed, reopened and reauthorised and then cleared files as per Overdrive link above...  now getting
    Unable to download
    Error getting licence. Licence server communication problem.
    E_Adept_Document_Type_Unknown:
    Occurs with book PDF and ePub versions of the *.ascm and is very frustrating!

  • "Error getting license. License server communication problem. E_IO_CANNOT OPEN".

    When I download ebooks from libary, I get "Error getting license. License server communication problem. E_IO_CANNOT OPEN". What can I do?

    You may be experiencing an authorization error, see KB: http://helpx.adobe.com/digital-editions/kb/error-e_act_not_ready.html
    Or you may be experiencing a network related problem like the one I'm having:
    http://forums.adobe.com/thread/1420854?tstart=0

  • Ime I try to open a document I get :  Error getting License. License Server Communication Problem:  E_STREAM_ERROR:

    Every time I Try to open a document I get:  Error getting License. License Server Communication Problem:  E_STREAM_ERROR:

    do you have a compatible os for the ade version you're trying to use?
    ie, what os/what ade version?

  • Unable to download Error getting License. License Server Communication Problem: E_ACT_NOT_READY.  Cannot open ebooks on my Adobe DE.  How do I fix this?

    Unable to download Error getting License. License Server Communication Problem: E_ACT_NOT_READY.  Cannot open ebooks on my Adobe DE.  How do I fix this?

    I had the exact same problem & this worked for me. All I needed was the first step. Good luck!!!! (copied from another thread):
    "Sometimes ADE gets its registration/activation confused and in a semi-authorized state.
    Uninstalling and reinstalling does not help, and indeed installation can even trigger this state.
    Unfortunately, it often then gives misleading error messages about what is wrong.
    A common incorrect message informs you that the ID is already in use on another computer and cannot be reused.
    Another is  "E_AUTH_NOT_READY"
    This can often be resolved by completely removing any authorization using ctrl-shift-D to the Library screen on ADE (cmd-shift-D if on Mac).
    Restart ADE, and then reauthorize with your (old) Adobe ID.
    In extreme cases on the mac, the following extra step has helped some people.  Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash. If you are using 10.7, see Access hidden user library files | Mac OS 10.7 Lion. http://forums.adobe.com/thread/1265248?tstart=0

  • Can anyone please help me to overccome this download error message: "Error getting License, License Server Communication Problem: E_ADEPT_DOCUMENT_OPEN_ERROR. I would be most grateful.

    Can anyone please help me to overcome this e-book download error message? It reads: "Error getting License, License Server Communication Problem: E_ADEPT_DOCUMENT_OPEN_ERROR. I would be most grateful.

    Please try de-authorizing and authorizing again.
    Steps to De-authorize
    1) Switch to Library Mode by clicking Library button
    2) Select menu item Help--> Erase Authorization or Press Ctrl+Shift+D
    3) Click Erase button to De-authorize
    Steps to Authorize
    1) Launch ADE
    2) Switch to Library Mode by clicking Library button (if you are in Reading Mode)
    3) Select menu item Help-->Authorize Computer or Press Ctrl+Shift+U
    4) Enter the valid credential to Authorize
    Hope this solves your problem.

  • "Error Getting Licence. License Server Communication Problem. E_ADEPT_DOCUMENT_OPEN_ERROR

    After a fatal HDD crash and rebuild, my ADE was working fine but now it's not. I purchased a book from Google, it starts to download to ADE then I get the ADE message "Error Getting License. License Server Communication Problem. E_ADEPT_DOCUMENT_OPEN_ERROR. Can anyone help? I've re-booted and re-authorized with no success. My wife is all over me to get this fixed so she can read the book. Thanks.
    FYI: ADE 4.0.3 Windows 7x64

    I was unable to download the book so I couldn't open it. However, I've been doing some experimenting and have finally got the book downloaded to ADE with some challenges. Here's what happened.
    Prior to my HDD crash my Digial Editions library was on C:drive. When I restored my lost data it put it back on the C:drive. I copied it with all my other data to the new My Document on  F:drive, pointed my existing My Documents to the F:drive.and re-installed ADE. It worked but VERY VERY slow loading. (4 minutes and not the only program to slow down. I checked drive share and everything should work well but it doesn't). Fine, I then pointed My Documents back to the C:drive and the original ADE library. Voila! It loads right away like it used to but now I get the open document error. This morning I redirected My Documents back to the F:drive which is where it was when I set up ADE. It again took many minutes to load but then allowed me to download the book.
    So I guess the real questions is this: How can I move my ADE 4.0.3 library from the F:drive back to the  C:drive without getting this kind of error? In absence of any better suggestion I'm going to uninstall ADE, point My Documents back to the C:drive which contains the original restored ADE library and re-install ADE. Do you think that makes sense?
    Thanks for your help.

  • Error getting License. License Server Communication Problem: E_ACT_NOT_READY

    HI ( I'm using mac with adobe digital additions)
    every time i try to open a ACSM file, (to be able to download the book) i am confronted with the error message
    Error getting License. License Server Communication Problem:
    E_ACT_NOT_READY
    It doesnt matter where i download the file from weather they are free books or ones that i have purchased
    it wont let me open to download it. I have authorised my account and it says there is not a problem with my account.
    This Computer Is Already Authorised and can download content from the following account **********
    i have tried re-downloading the file and opening it immediately while the website is open in my safari browser with no luck
    i am using the same email account for the adobe and for the sign in for the books website so i don't think there is a link there
    I am hoping someone can help me as I've purchased medical textbooks for thousands of dollars and am unable to open them.

    If due to some reason, you are unable to deauthorize ADE, follow the below steps:
    Mac:
    1. Go-> Go to folder.
    Go to folder dialog will appear.
    2. Type   ~/Library/Application Support/Adobe/Digital Editions
    drag the activation.dat file to the trash.
    ADE will be deauthorized now.
    Now Authorize ADE again.
    ADE will be deauthorized now.
    Now Authorize ADE again.
    Windows:
    Choose Start > Run.
    In the Open text box, type regedit and then press Enter. The Registry Editor opens.
    In the left pane of the Registry Editor, locate the following registry key:
    HKEY_CURRENT_USER\Software\Adobe\Adept
    Right-click the Adept key and choose Delete.
    In the Confirm Key Delete dialog, click OK.
    Your authorization will be deleted.
    ADE will be deauthorized now.
    Now Authorize ADE again.

  • Unable To Download. Error Getting License. License Server Communication Problem: E_ACT_NOT_READY

    I just downloaded a book from my local library and every time I try to open the download I get a message reading:
    Unable To Download. Error Getting License. License Server Communication Problem: E_ACT_NOT_READY
    Does anyone know why this is happening and how I can successfully open my download.
    Thanks!

    I'm having the same problem. Just installed Adobe Digital Editions 4 on my Windows 8.1 computer and can't get to ADE's to download or return books to my library. The Overdrive app seems to be working fine but ADE's won't start? I don't get the open pop up. Books I have checked out of the library show in ADE's when I go to it independently. Sure hope someone has an answer.

  • Digital Editions: unable to download Error getting License. License Server Communications Problem: E_ADEPT_NO_TOKEN

    Digital Editions: unable to download Error getting License. License Server Communications Problem: E_ADEPT_NO_TOKEN

    This error indicates a problem with the eBook file. It is not caused by ADE or your computer. Please notify your library of this or contact the distributor.
    I hope it helps.
    -Chirag

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