ADE not opening acsm files

Ok, I download ~ 10 books a week from the library using Digital Editions (epub format).  Things have gone smooth until yesterday.  When I click the download link online, ADE opens, but nothing happens (the book does not open in ADE).  Here is what I have done so far:
-Checked security settings to make sure ADE has full access
-Checked files to be sure they were not blocked
-Renamed restore file to restore.old
-Uninstalled ADE and Reinstalled it
-Tried from Internet Explorer and Firefox
-Tried from two different library sites to be sure it wasn't a problem on their end
-Tried to open files from download file on the computer, again-ADE opens, but does not open the book
What else can I try??
Thanks for the help!!
Carmel

No answers, but having the same problem.  So frustrating!  Had a similar issue (download already in progress message, yet no books appearing) a few weeks ago and library resource suggested deleting cookies.  That worked for that problem.
The issue must stem from Overdrive or ADE as it happens on both my macbook and PC.  Like you, tried 2 different library sites.
Hoping there are some answers here as Adobe support offers the forums as the only option for answers.

Similar Messages

  • ADE not recognizing acsm file

    I borrowed a library book, used the Library, add item to library, tabs,went to where the acsm file was downloaded right away, ADE would not allow me to click on the file, I tried again a few minutes later no luck.
    I had ADE open when I borrowed the book, and was still logged into my library's website when I tried to open the acsm file.
    I am running the program on a MAC os10.6.8

    After looking around a bit it appears that the error #2038 is a very generic I/O problem with the files over the internet.  10 error on Local File Open is again a windows error that can mean various things but apparently in your case stops the process when it can't open or work with the local file (presumably the ACSM file) because it has a problem with connecting it to the Adobe Server 4 where it needs to get the information.
    There are as many questions about this as there are possible answers but it seems to be related to either 1. Flash 2. your firewall 3. your operating system or file permissions 4. your virus software or perhaps which side of the bed you got out of this morning!   This is an example of the solutions which seem to be on a case by case basis:
    4. Feb 8, 2010 8:00 AM in response to:                                     (David_Beale)
    Re: Error#2038
    hey a client of mine had this problem with his computer..
    he bought a ebook but when he tryed to open it with ADE it gave the famous error...
    so i ran the program as a admin... i authorised his account.. ( adobe-ID )
    and the download started and the book opened !!!
    hope this helps some of you..
    grtz Robert
    My guess is that you need to find a computer that works and see if you can figure out which part of your system is keeping it from working.   Make sure you Flash is the latest version, that your operating system has all the updates and that your virus program or firewall is not blocking communication with the Adobe Server or the ADE program.   Sounds like and interesting problem but not an easy answer. 

  • Unable to open acsm files in ADE. "Error! Check activation." Any idea?

    Unable to open acsm files in ADE (e-books I have recently bought and borrowed, too). I get the message "Error! Check activation." The ADE programme is authorized on both PCs in use. Any idea?

    Try de-authorizing and then re-authorize the computer.
    Please make sure that you remember the user-id/password correctly.

  • Unable to open .acsm files

    I've just upgraded to ADE 2.0 and can no longer open .acsm files.  I've tried to associate ADE 2.0 to .acsm files via Windows 7 control panel and 'open with' but when I click ok, nothing happens - no error message but no acceptance of the association

    E_ADEPT_REQUEST_EXPIRED could mean that a library loan has expired.
    It can also happen if you get times or times-zones wrong.
    There are quite a few bugs introduced in V2.0 that were not there in v1.7.2.
    If you don't need the new features of V2.0, you might find an install of 1.7.2.
    You can have both installed at once.
    Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.
    http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html
    The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

  • How do i open acsm file on my windows pc? i downloaded adobe digital edition, but it says error, check valuation?

    how do i open acsm file on my windows pc? i downloaded adobe digital edition, but it says error, check valuation?
    thanks in advance

    I'm wondering if that is similar to the issue I've encountered before, where the file association for acsm is not to ADE but a certificate file. If you could try right clicking on the acsm and 'open with' and search for ADE and make sure 'always open with this' is check marked, that may, I repeat may, help.
    If you've already done this, I don't know what to say, that's just what I've seen.

  • How do I change the default program that opens .acsm files?

    I am borrowing library eBooks to read on my Sony Reader.  I want to ensure that Adobe Digital Editions is the default program to open .acsm files, but am not sure how to do that.  Thanks for the help!

    Right (control) click on the .acsm file > select Open With > then select Adobe Digital Editions.
    Likewise you can select all of files in a folder with Edit > Select All > then Get Info and set them all to Open with: Adobe Digital Editions or whatever.
    Dennis

  • I am trying to import developed images from LightRoom 5 in o Photoshop 6.  I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, you do not have necessary access permissions or another progra

    I am trying to import developed images from LightRoom 5 Photoshop 6 for further editing.  I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, or you do not have necessary access permissions or another program is using the file.  Use the 'Properties' command in the Windows Explorer to unlock the file. How do I fix this?  I would greatly appreciate it if you would respond with terms and procedures that a computer ignorant user, such as me, will understand.   Thanks.

    Have you tried restoring the Preferences yet?

  • Bridge will not Open a File in Photoshop

    Yesterday my Bridge stopped opening files. I have to go to the file folder once I know the file name and open it the old fashioned way. Anyone know if there is a secret code to get it to open files again?
    This morning I went to the downloads and downloaded the latest Bridge update, but it did not debug it.
    Even when you go to Bridge> File> Open, nothing happens.
    Any help would be appreciated.
    Jackie Olson
    [email protected]
    www.kenolsonphoto.com

    I have the same problem. I had been using a trial version of Photoshop CS2 and Bridge worked fine when double clicking it opened files. I then upgraded to PS2 from Ver 3.0 I am a switcher. I installed my new Photoshop CS2 with phone support from Adobe. They had me delete ps2 trial version. I have also running a copy of Adobe Creative Suite CS student version. It still works when double clicking browser. I have not changed any Mac settings. I am using a G5 with 1 gigabytes RAM.
    After using I noted immediately , that Bridge didn't resemble what I had seen in the trial version. It also did not open my files from Bridge to Photoshop when double clicking.
    I called Adobe today. He had me delete all my settings for PS2 and shift command opt right after double clicking Bridge to reset something or other. He would not wait to see if it worked. he told me my problem had to do with file associations and it was beyond free tech suport. get off phone or give him a credit card. well. it still preforms as before. I cannot open a file from Bridge unless i use the finder and open with...and this only works for the one individual file. I can see no preference setting in finder nor in Bridge relating to assigning Bridge to open to ps2 upon double clicking. He told me...when i double click my Mac doesn't know if I am trying to view or edit. So it doesn't go to PS2. For god sake, I bought PS2 to edit of course if I am in it and click the Bridge icon or go to Bridge from the Dock I am intending to go to PS2. I have no other app to go to in the CS2 arena.
    aside; how can i get from ps2 to any of my Creative Suite apps, say InDesign???

  • I can not open the file in Photoshop...

    I can not open the file in Photoshop after formattatto pc.
    I get the following error "could not complete your request because there is an error in the program
    Please me!
    Thank you

    Version CS3
    Adobe DNG Converter and Camera Raw 4.6 update
    6.2MB
    10/10/2008
    Camera Raw 4.6 update
    3.5MB
    10/10/2008
    Camera Raw 4.5 update
    3.5MB
    7/28/2008
    Adobe DNG Converter and Camera Raw 4.5 update
    6.1MB
    7/28/2008
    Adobe DNG Converter and Camera Raw 4.4.1 update
    5.4MB
    4/10/2008
    Camera Raw 4.4.1 update
    3.3MB
    4/10/2008
    Camera Raw 4.3.1 update
    3.3MB
    11/15/2007
    Adobe Photoshop 10.0.1 update for Adobe Photoshop CS3
    72.8MB
    11/15/2007
    Adobe DNG Converter and Camera Raw 4.3.1 update
    6.1MB
    11/15/2007
    Adobe DNG Converter and Camera Raw 4.2 update
    5.9MB
    9/13/2007
    Camera Raw 4.2 update
    3.2MB
    9/13/2007
    Camera Raw 4.1 update
    3.2MB
    5/30/2007
    Adobe DNG Converter and Camera Raw 4.1 update

  • I can not open adobe files. mainly ones that end in doc. I purchased the 19.99 to convert .doc files

    I can not open adobe files that end in .doc. I purchased the 19.99 to convert doc to pdf and I still cant open. I get an error reading.

    Hi,
    Which Adobe Service did you purchased?
    If you have purchased CreatePDF please visit: https://createpdf.acrobat.com/SignIn.html
    Sign in with your Adobe ID and password, and then convert your word doc into PDF.
    Please let me know if that works.
    If you have Adobe Reader, you cannot convert .doc file to .PDF by drag and drop.
    ~ Aditya

  • Protected mode message comes up and when I try to open files it says it encountered an error and to check online.. i can not open any files now

    Within the past week I have been getting messages when trying to open pdf files " that its in protected mode and can not open"
    I deleted adobe and reinstalled directly from Adobe.com and now I can not open any file with a message it has encountered an error
    and will check online for solution. Please assist as no files will open now
    This is details of error
    Problem Event Name:    APPCRASH
      Application Name:    AcroRd32.exe
      Application Version:    11.0.10.32
      Application Timestamp:    547e9779
      Fault Module Name:    StackHash_147f
      Fault Module Version:    0.0.0.0
      Fault Module Timestamp:    00000000
      Exception Code:    c000041d
      Exception Offset:    77a011f1
      OS Version:    6.1.7601.2.1.0.256.48
      Locale ID:    1033
      Additional Information 1:    147f
      Additional Information 2:    147ff66574b08dc93180d912e60eb897
      Additional Information 3:    c48b
      Additional Information 4:    c48be403c52ec6c06778481aaa8948d8
    Read our privacy statement online:
      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
    If the online privacy statement is not available, please read our privacy statement offline:
      C:\Windows\system32\en-US\erofflps.txt

    Can you open Adobe Reader by itself?  If so, try to disable Protected Mode [Edit | Preferenes | Security (Enhanced)].

  • Could not open scratch file

    When I try and open Photoshop, I get the following error "Could not open a scratch file because you do not have the necessary access privileges" followed by "could not initialize Photoshop because you do not have the necessary access privileges".  As a result, Photoshop fails o open.
    I have tried repairing Disk permissions, I have deleted the Photoshop Settings file, and I have tried Resetting Home Folder Permissions.
    I am the primary user, and it's only my user account that has the problem.  When I try and Reset Home Folder Permissions for my account, the process never completes.  When I perform the reset for the other users, it takes seconds.
    I've tried reinstalling Photshop, but still get the same error and Photshop fails to start.
    I concerned this is the beginning of a worsening problem with OSX LION.
    Any suggestions???

    Hi,
    having the same problem here. We have 10 Mac Pro machines with OSX 10.6.8 and CS5 Photoshop 12.0.4. By now five of these machines have given the same error: "could not open scratch file because disc is not available" and "could not save ... because of a program error".
    The scratch disk is the same one which has the system and it hasn't been touched.
    I have repaired the disk permissions.
    This just started two days ago and haven't noticed it before. Any clues what could be causing this?
    Thanks,
    Janne

  • I am trying to import developed images from LightRoom 5 into Photoshop 6.  I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, you do not have necessary access permissions or another progra

    I am trying to import developed images from LightRoom 5 into Photoshop 6.  I am receiving this message and the images will not open.....'Could not open scratch file because the file is locked, you do not have necessary access permissions or another program is using the file.  Use the 'properties' command in the Windows Explorer to unlock the file'.  This has not happened before.  How do I change this?

    Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
    Mylenium

  • I need to make a pdf document, made in photoshop, 'page turn' and then add it to my website. I know I can do this in indesign but indesign will not open pdf files for some inexplicable reason. Any ideas how I can do it without completely starting again?

    I need to make a pdf document, already made in photoshop, 'page turn' and then add it to my website as an e-brochure. I know I can do this in indesign but indesign will not open pdf files for some inexplicable reason. Any ideas how I can do it without completely starting again?

    Hello waitingone,
    please try this (all terms are translated from my German programs to my best knowledge):
    1. Did the creator of the pdf file enable the import options?
    2. See import options: choose an other visibility option for your layer.
    3. Let you show the import options and click into one with a black background and try these out (often a gray is selected).
    4. See trimming: try the different modes there. Often works: "Media".
    5. Is the pdf file (eg from Word) correctly created?
    6. Is the PDF file protected? >>> no import possible.
    7. If that does not help, store the pdf file in Acrobat, repair possible errors, run the PDF Optimizer before placing in InDesign.
    Good luck!
    Hans-Günter

  • I would like to be able to edit MP4s in CS5.  I can not open the file. What am I missing?

    I would like to be able to edit MP4s in CS5.  I can not open the file. What am I missing?

    According to the publisher For GoSystem Tax, the 32-bit version of Internet Explorer 8, 9, or 10 is required.  Which means it can't be accessed from an iPad.  This seems weird.  I would recommend you contact the publisher.

Maybe you are looking for