ADE not recognizing E-tablet, any suggestions?

I have a Pandigital Star, I connect it to the computer via the usb and ADE does not recongize my tablet. I also downloaded an ebook to the ADE and it does not show it the library. I have uninstalled and tried the same procedure again with the same results. Any suggestions? Thanks

Thank you, I will try.
Date: Mon, 15 Oct 2012 12:56:04 -0600
From: [email protected]
To: [email protected]
Subject: ADE not recognizing E-tablet, any suggestions?
    Re: ADE not recognizing E-tablet, any suggestions?
    created by Frustrated in AZ in Adobe Digital Editions - View the full discussion
Let's play the sequence and see if that helps. First - register the Star with Pandigital.  Using your Adobe ID to do thishelps a lot.  If you've registered it already - but didn't use your AdobeID, let's move on - we can try to fix that later. Next, plug in your Star to your computer.  Watch the screen to see that thePandigital tells you it's connected and ready. Then, bring up ADE.  ADE should see the Star, and it should show up on thebookshelf on the left side of Library view.  The Star also should tell youit's interacting with ADE. If this doesn't work, ADE is not the problem, so don't mess around with thesoftware.  What could be preventing interaction is the registration ID youused with the Star.  With ADE running, and the Star connected, try pressingthe key combination CTLSHIFTD, if you're a Windows guy, or CMDSHIFTD ifyou're on a Mac.  This should deauthorize the Star.  DE then should ask youto authorize it, and you can enter your Digital Editions ID.  That shouldkick it off. If that's not working, try doing a reset on the Star to factory spec's. ==============
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