ADF does not feed when scanning

s/# [Personal Information Removed] - ADF works fine in copy mode but will not feed in scan mode, only works off the glass. Paper is detected in the ADF.

Hello melgamma,
Welcome to the HP Forums.
I see that you are having some scanning issues when attempting to scan from the ADF.
I do have a suggestion to start off with.
Make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
When the printer is back on, use the on/off button to do a proper shut down on the printer. This will do a semi power reset.
Try your scan again on the adf.
Let me know how you make out. If you have any other questions or concerns, feel free to ask.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Figure : Lift the scanner lid
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Figure : Clean the scanner glass and the glass strip
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Figure : The underside of the scanner lid
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Figure : Lift the ADF cover
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Figure :
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Figure : Remove any originals
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Figure : Lift the ADF mechanism
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Figure : Clean the glass strip
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