ADF problems with HP Laserjet 400 Pro MPF475dn

Our printer doesn't take the paper when it is put in the ADF, sometimes it does take the paper (about 1 of the 10 times) but mostly it jus refuses to pick up the paper.
How can we resolve this problem?
We allready updated the firmware to the newest version, cleaned the rolls, but nothing seems te help.
Who can help us out?
Lebotec
This question was solved.
View Solution.

Hello @Lebotec , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial LaserJet Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Problems with HP LaserJet 400 MFP M425dn

Firmware Datecode: 20121205
We can not access this MFU over VPN link. Otherer devices are accessed successfully.
As far as I understand there is an error in MTU Path Discovery.
tcpdump logs are attached.
Is there a way to change MTU of this device?
BTW, this MVU a bit randomly reboots when I open page "Settings" of "Networking" submenu (/hp/device/set_config_networkSettings.html?tab=Networking&menu=NetSettings) if option "System" -> "System Setup" -> "Language" is "Russian". But this is a very good feature since I've have not found the way to reboot this printer remotely.
Here I was tring to access web interface over VPN (IPSec), 192.168.4.135 is IP of my comp, 192.168.160.200 - is IP of MFU, 192.168.160.254 is a gateway:
$ tcpdump -n -r printer-1.pcap
reading from file printer-1.pcap, link-type EN10MB (Ethernet)
17:20:29.337867 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [S], seq 2356029847, win 8192, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.338026 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [S.], seq 614551948, ack 2356029848, win 8760, options [mss 1460,nop,nop,sackOK], length 0
17:20:29.344909 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [.], ack 1, win 64240, length 0
17:20:29.348488 IP 192.168.4.135.54147 > 192.168.160.200.80: Flags [P.], seq 1:304, ack 1, win 64240, length 303
17:20:29.348564 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], ack 304, win 8457, length 0
17:20:29.378872 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [P.], seq 1:513, ack 304, win 8457, length 512
17:20:29.379063 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379103 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379251 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
17:20:29.379272 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379274 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1461:2921, ack 304, win 8457, length 1460
17:20:29.379304 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379306 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 2921:4381, ack 304, win 8457, length 1460
17:20:29.379335 IP 192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
17:20:29.379338 IP 192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1:1461, ack 304, win 8457, length 1460
This is more detailed view on some packets.
$ tcpdump -nv -r printer-1.pcap
17:20:29.379063 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x7233 (correct), seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379100 IP (tos 0x0, ttl 64, id 62678, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 513:1973, ack 304, win 8457, length 1460
17:20:29.379103 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x5edf (correct), seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379135 IP (tos 0x0, ttl 64, id 62679, offset 0, flags [DF], proto ICMP (1), length 68)
192.168.160.254 > 192.168.160.200: ICMP 192.168.4.135 unreachable - need to frag (mtu 1280), length 48
IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], seq 1973:3433, ack 304, win 8457, length 1460
17:20:29.379251 IP (tos 0x0, ttl 64, id 1, offset 0, flags [DF], proto TCP (6), length 1500)
192.168.160.200.80 > 192.168.4.135.54147: Flags [.], cksum 0x0c1c (correct), seq 1:1461, ack 304, win 8457,

Sandy0331,
I am sorry you are having this fax issue.
I think the best option would be for you to print out the fax log. I believe it will reprint the last 50 inbound and outbound faxes.
Check the fax activity log for errors.
a.Touch the Fax button, and then touch the Fax Menu button.
b.Open the Fax Reports menu.
c.Open the Fax Activity Log menu.
d.Select the Print Log Now option.
●If a phone is connected to the product, make sure that the phone is hung up.
●Disconnect all other lines between the fax and the product.
●Connect the product directly into the wall telephone jack and resend the fax.
Source: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02853746/c02853746.pdf
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

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print.printer_\\tina\Kajan_HP_LJ_P2055.print_downloadfonts: false
print.printer_\\tina\Kajan_HP_LJ_P2055.print_duplex: -983728976
print.printer_\\tina\Kajan_HP_LJ_P2055.print_edge_bottom: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_edge_left: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_edge_right: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_edge_top: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_evenpages: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_footercenter:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_footerleft: &PT
print.printer_\\tina\Kajan_HP_LJ_P2055.print_footerright: &D
print.printer_\\tina\Kajan_HP_LJ_P2055.print_headercenter:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_headerleft: &T
print.printer_\\tina\Kajan_HP_LJ_P2055.print_headerright: &U
print.printer_\\tina\Kajan_HP_LJ_P2055.print_in_color: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_margin_bottom: 0.5
print.printer_\\tina\Kajan_HP_LJ_P2055.print_margin_left: 0.5
print.printer_\\tina\Kajan_HP_LJ_P2055.print_margin_right: 0.5
print.printer_\\tina\Kajan_HP_LJ_P2055.print_margin_top: 0.5
print.printer_\\tina\Kajan_HP_LJ_P2055.print_oddpages: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_orientation: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_page_delay: 50
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_data: 9
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_height: 11,00
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_name:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_size_type: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_size_unit: 1
print.printer_\\tina\Kajan_HP_LJ_P2055.print_paper_width: 8,50
print.printer_\\tina\Kajan_HP_LJ_P2055.print_plex_name:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_resolution: 1
print.printer_\\tina\Kajan_HP_LJ_P2055.print_resolution_name:
print.printer_\\tina\Kajan_HP_LJ_P2055.print_reversed: false
print.printer_\\tina\Kajan_HP_LJ_P2055.print_scaling: 1,00
print.printer_\\tina\Kajan_HP_LJ_P2055.print_shrink_to_fit: true
print.printer_\\tina\Kajan_HP_LJ_P2055.print_to_file: false
print.printer_\\tina\Kajan_HP_LJ_P2055.print_unwriteable_margin_bottom: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_unwriteable_margin_left: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_unwriteable_margin_right: 0
print.printer_\\tina\Kajan_HP_LJ_P2055.print_unwriteable_margin_top: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_bgcolor: false
print.printer_\\tina\NRG_MP_C3501_PS.print_bgimages: false
print.printer_\\tina\NRG_MP_C3501_PS.print_colorspace:
print.printer_\\tina\NRG_MP_C3501_PS.print_command:
print.printer_\\tina\NRG_MP_C3501_PS.print_downloadfonts: false
print.printer_\\tina\NRG_MP_C3501_PS.print_duplex: -983728976
print.printer_\\tina\NRG_MP_C3501_PS.print_edge_bottom: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_edge_left: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_edge_right: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_edge_top: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_evenpages: true
print.printer_\\tina\NRG_MP_C3501_PS.print_footercenter:
print.printer_\\tina\NRG_MP_C3501_PS.print_footerleft: &PT
print.printer_\\tina\NRG_MP_C3501_PS.print_footerright: &D
print.printer_\\tina\NRG_MP_C3501_PS.print_headercenter:
print.printer_\\tina\NRG_MP_C3501_PS.print_headerleft: &T
print.printer_\\tina\NRG_MP_C3501_PS.print_headerright: &U
print.printer_\\tina\NRG_MP_C3501_PS.print_in_color: true
print.printer_\\tina\NRG_MP_C3501_PS.print_margin_bottom: 0.5
print.printer_\\tina\NRG_MP_C3501_PS.print_margin_left: 0.5
print.printer_\\tina\NRG_MP_C3501_PS.print_margin_right: 0.5
print.printer_\\tina\NRG_MP_C3501_PS.print_margin_top: 0.5
print.printer_\\tina\NRG_MP_C3501_PS.print_oddpages: true
print.printer_\\tina\NRG_MP_C3501_PS.print_orientation: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_page_delay: 50
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_data: 9
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_height: 11,00
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_name:
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_size_type: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_size_unit: 1
print.printer_\\tina\NRG_MP_C3501_PS.print_paper_width: 8,50
print.printer_\\tina\NRG_MP_C3501_PS.print_plex_name:
print.printer_\\tina\NRG_MP_C3501_PS.print_resolution: 1
print.printer_\\tina\NRG_MP_C3501_PS.print_resolution_name:
print.printer_\\tina\NRG_MP_C3501_PS.print_reversed: false
print.printer_\\tina\NRG_MP_C3501_PS.print_scaling: 1,00
print.printer_\\tina\NRG_MP_C3501_PS.print_shrink_to_fit: true
print.printer_\\tina\NRG_MP_C3501_PS.print_to_file: false
print.printer_\\tina\NRG_MP_C3501_PS.print_unwriteable_margin_bottom: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_unwriteable_margin_left: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_unwriteable_margin_right: 0
print.printer_\\tina\NRG_MP_C3501_PS.print_unwriteable_margin_top: 0
privacy.cpd.siteSettings: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1399495195
user.js-inställningar
Din profilmapp innehåller en user.js-fil som inkluderar inställningar som inte har skapats av Firefox.
Grafik
Adapter-RAM: 512
Adapterbeskrivning: NVIDIA GeForce 7950 GT
Adapterdrivrutin: nvd3dumx,nvd3dum
ClearType-parametrar: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 ]
DirectWrite aktiverat: false (6.2.9200.16492)
Drivrutinsdatum: 1-31-2013
Drivrutinsversion: 9.18.13.783
Enhets-ID: 0x0295
GPU #2 aktiv: false
Grafikaccelererade fönster: 1/1 Direct3D 9
Leverantörs-ID: 0x10de
WebGL-renderare: Google Inc. -- ANGLE (NVIDIA GeForce 7950 GT Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
Incremental GC: true
Tillgänglighet
Aktiverad: false
Förhindra tillgänglighet: 0
Biblioteksversioner
NSPR
Förväntad minimiversion: 4.10.3
Version som används: 4.10.3
NSS
Förväntad minimiversion: 3.16 Basic ECC
Version som används: 3.16 Basic ECC
NSSSMIME
Förväntad minimiversion: 3.16 Basic ECC
Version som används: 3.16 Basic ECC
NSSSSL
Förväntad minimiversion: 3.16 Basic ECC
Version som används: 3.16 Basic ECC
NSSUTIL
Förväntad minimiversion: 3.16
Version som används: 3.16

Many site issues can be caused by corrupt cookies or cache. 
Clear the Cache 
'''''Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"'''''
 and 
Remove Cookies '''''Firefox/Tools > Options > Privacy.''''' 
Under '''History''', select Firefox will '''Use Custom Settings'''. 
There is a button on the right side called '''Show Cookies'''. 
If there is still a problem,
'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]'''''
 While you are in safe mode; 
'''''Firefox Options > Advanced > General'''''. 
Look for and turn off '''Use Hardware Acceleration'''. 
Poke around safe web sites and see if there is still a problem. Then restart.
 
This may or may not help you; 
'''''[https://addons.mozilla.org/en-US/firefox/addon/nosquint/?src=external-Add-ons_Manager_Context_Menu-extension NoSquint]''''' 
NoSquint allows you to adjust the text-only and full-page (both text and images) zoom levels as well as color settings both globally (for all sites) and per site.

Problem with installing Paint shop Pro photo X2 on with Vista

Trying to install Paint shop photo x2 on my note book but at the end of the installation it freezes and there seems to be some problem with "registering"...
Corel (supplier of paint shop) now advised me to change some drivers but the links I received are for XP or lower versions.
Is there anybody who had the same problem and find the solution?
i have tried already several things (like shutting down norton, msconfig changes etc)....
Thanks for your help!

Hi
I have noticed that not all programs and applications are compatible and support the Vista OS. Did you check if this program supports Vista?
I think this should be clarified firstly.
I would recommend contacting the Paint shop Pro manufacture for the troubleshooting.
Good luck

ADF problems with HP Laserjet 400 Pro MPF475dn

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