Adjusting contrast on printer window 8620

There is very little contrast in the window showing apps and options for print, scan, fax etc. very faint and hard to read. How do I adjust the contrast so it is easier to read?

Hello @prkrgrp,
I'm sorry to hear that the touchscreen contract on your HP Officejet Pro 8620 e-All-in-One Printer is too faint for you to read it properly. I would like to assist you today with resolving this issue.
This may be a bit challenging as you're having a hard time reading your display, but the setting is altered on the screen for your printer.
On your printer screen, slide your finger to the left (like a touchscreen phone), until you see Setup
Touch Setup to access the Setup menu
Touch Printer Setup
Slide your finger down until you see Screen Brightness (should be your 5th option)
Touch Screen Brightness to access this menu
You will now see a scroll bar. Slide the bar over to the far right for the brightest screen display option
Once you settle on a screen that suites your needs simply select OK on the bottom right
Please let me know if these steps resolve your display issues. I look forward to hearing from you. Have a Happy New Year!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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I have spent many hours trying to resolve an issue on a Dell Vostro laptop, that was upgraded from Windows 8 pro to Windows 8.1 pro and has the latest updates installed. When printing, the print is delivered to the print spooler, it is there momentarily, then disappears. Nothing is delivered to the printer, and no activity is observed at all on the printer. This is on 2 different 8620 printers. I am able to install and print to a laserjet M1217mfp from the laptop with no problems. A different machine that was loaded directly with windows 8.1 prints perfectly to the 8620 printers.
I have tried the following with no success:
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3) Manually deleting all printers, Stop spooler service, delete print driver from Print Server Properties, uninstall all HP software, reboot and install from latest print driver OJ8620-198 downloaded from this link: http://ftp.hp.com/pub/softlib/software12/COL51217/bi-124140-4/OJ8620_198.exe
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6) Same procedure as step 4, as well as removing printer registry keys in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows x64\Print Processors except "winprint" key. Delete all HP folders in C:\Program Files\HP. Reboot and reinstall latest driver.
7) Follow the manual procedure described in Microsoft KB2987964 "Cannot print by using a Hewlett Packard XPS-based print driver after you install KB2769165" http://support.microsoft.com/kb/2987964 Version of hpbxpsrender.dll is 0.3.7600.16385 consistently through all of the steps listed.
9) Create a new local administrator account on the laptop. Follow the procedure in Step 6.
The issue seems to be that the spooler discards the print immediately and it also seems to be related to the upgrade from windows 8 to Windows 8.1 but only for Officejet Printers. The only option I have not tried yet is to format and reload the machine with Windows 8.1 Pro, but this is a drastic step to resolve a problem that should be resolved by HP based on the many reports posted on the Internet by users experiencing this issue on OfficeJet printers.
What can be done to resolve this?

Hi @Electronza ,
Thank you for providing all the detailed steps you have already tried to resolve this issue. I would like to help you out today.
I have provided a document with some steps for the Print Jobs Disappear from the Print Queue and Do Not Print (Windows 8). Go to Step 4: Rename the HPBXPSRENDER.DLL file, since you have already tried the other steps.
Please take a look at this document from my co-worker, if the issue persists. The driver installed might be the Class Driver and not the HP Full Feature drivers. Missing or partial print issues on Windows 8 / 8.1.
Please provide in detail the results if you are still having issues.
Have a great weekend!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Thanks for posting your solution.

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Adjusting contrast on printer window 8620

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